ROOFING SUPERSTORE Avis 

Dealt with my issue straight away,
Thanks

Super quick delivery of Velux window. Ordered Wednesday 5/8 and required delivery on 10/8. Other places could not guarantee delivery in time, even Velux. Very happy with service.

I waited for my goods all day. I paid weeks ago and they have still not been delivered and no new delivery date or explanation has been given. How do I give no stars for no goods and no customer service and owed nearly a £1,000.

Excellent service and great value
I recently purchased electric Velux windows from Roofing Superstore and I’m very pleased with the whole experience.
The customer service was very professional and helpful, and the price of the windows was very competitive. The delivery was also extremely efficient, and I was kept informed at every stage of the delivery process.
Everything went smoothly from start to finish. I would definitely recommend Roofing Superstore to anyone looking for quality products, competitive prices and excellent service.
Thank you very much!

Easy to order online, good price and fast delivery

Easy communication with sales team though had to call them rather than after sales who kept me holding for a longer. Delivery arrived earlier than I expected with no warning. A few slates on my delivery were damaged on arrival but items were replaced within 2 days so no complaints there. Altogether satisfactory.

Perfect!!! exactly what I ordered arrived when they said it would arrive. I honestly couldn’t be happier

Good ordering process, delivered on time, great product.

Avoid at all costs

We ordered Marley roof tiles from this company, and the entire experience has been extremely disappointing and has caused significant disruption to my project.

The tiles were never delivered. Instead, we received an email stating that we now need to pay a failed delivery charge of £1,460, because their driver could not access our property.

We disputed this and requested the lorry's driving/recording evidence. The recording clearly showed that the driver never even attempted to turn into our street and never contacted us but the company continuing to claim that our property was inaccessible.

We also provided the company with evidence of other commercial vehicles successfully accessing our property and delivering bricks, 6 meter long timber, steels and other building materials. Despite this evidence, they continued to insist that our house was inaccessible.

After numerous emails and a great deal of wasted time, the company eventually agreed to issue a full refund. However, despite agreeing to this, they have still not returned our money.

We have now request a chargeback through our bank and have provided the bank with the evidence relating to the failed delivery, the driver's recording, our correspondence with the company, and the agreed refund.

We are also seeking legal advice regarding our financial losses and the considerable time wasted dealing with this matter, as well as the company's failure to return our money after agreeing to a full refund.

This situation has delayed our project and caused us financial loss, additional work and unnecessary stress. We have spent far too much time chasing a problem that should never have happened.

I would strongly advise others to avoid this company.

We now ordered the roof tiles from Jewson and they were successfully delivered to our property on the very first attempt, without any access problems whatsoever.

All good, quick delivery, thanks

Easy to use web page , I ordered conservatory roof panels , exactly what i need , good price fast delivery,

Delivery took 4 business days to arrive. And only then because I chased! However, the person I spoke to was helpful and contacted the delivery company to find out ETA. Don't us DX, they're rubbish.

Delivery was on time, great team and great product.

I specifically asked for a polycarbonate roofing sheets size 18 foot wide by 13 foot long , I clearly asked for how many sheets were needed and was told I need 3 panels but I need 4 and a half. They are supposed to be professional but obviously not so I am left with nearly half a roof.

Very helpfull driver who helped my wife with the delivery.

I have used the store numerous times and always find the products are quality along with good customer service.

Great service, quick and reliable and products came in 100% condition. Delivery driver was polite and very helpful, will use again when required. Great experience 10/10.
Many thanks :-)

Materials required were all in stock. A bit disappointing to pay £9.60 standard delivery for two roofing tapes and 10m of 1m wide membrane for goods worth £82. The delivery actually went up from £7.20 to £9.60 when I changed from 8 to 10m of membrane. Not used the items yet so can’t comment on them.

Great product and great value.
Delivery was sooner than advised which is great but no attempt was made by the delivery men to get a signature.
Would have been nice to be alerted of the delivery date and time prior to it happening.
Had any of the order been damaged my opportunity to reject upon receipt was taken away as literally dropped off and shot off!

Failed twice with my delivery had to cancel and get my money back.