I would highly recommend Roofing Superstore. The customer service is excellent, and the quality of their products is consistently outstanding. The team is always helpful, professional, and efficie... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This was a great item, and I almost gave it a perfect score, hence it would have been four and a half stars. The reason is that it was not possible to install the hedgehog at the full length of four... Voir plus
L'entreprise a répondu
Searched countless websites for steel roofing sheets then came across Roofing Superstore Great website, easy to navigate, the prices are competitive and the range is massive with good quality prod... Voir plus
L'entreprise a répondu
Ordered velux flashing unit. Told it was a 3 day lead time with the item being shipped direct from velux. Two weeks and 5 failed deliveries later I have given up and gone elsewhere. Problems seems to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel pour l'entretien des toitures
- aussi dans
- Fournisseur d'engins de chantier
- Fournisseur de fenêtres
- Magasin de bricolage
- Magasin de rénovation
À propos de ROOFING SUPERSTORE
Écrit par l'entreprise
About us
ROOFING SUPERSTORE is the UK’s largest online roofing supplier, offering a SUPER range of products from leading brands like VELUX, Redland, Calder and Eurodec – all ready to be delivered.We're the No.1 online VELUX retailer
ROOFING SUPERSTORE is the No.1 online retailer for VELUX windows for a reason. Speedy delivery on popular ranges, specialist support, amazing prices, and so much more make us the best place to get the UK's most popular brand of roof windows.Earn SUPER Rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Our history
Founded in 2015 by four former roofers, ROOFING SUPERSTORE was created to make sourcing building materials easier, faster and cheaper.Coordonnées de contact
Burrington Way, PL5 3LX, Plymouth, Royaume-Uni
- 01752 692 760
- sales@roofingsuperstore.co.uk
- www.roofingsuperstore.co.uk
4,1
Bien
23 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor communication
Poor communication, despite the fact that I called this morning to confirm a delivery time, I was not told that I was only getting part of the shipment. I surprised you didn’t know that either!!
I’ve had to pay for resource to help unload the delivery and install, and I will incur additional charges.
3 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good afternoon Mital,
I am sorry to hear that your order did not arrive complete. I have asked our customer service team to chase this up, and provide an update to you as soon as possible.
I sincerely apologise for this, and we look forward to speaking to you shortly.
Kind regards,
Phil.
Réponse de ROOFING SUPERSTORE
Good morning Zen,
Thank you for leaving us this 5 star review! We're happy to have got the items to you quickly, and that you're pleased with the service received.
If you need anything else in the future please let us know.
Kind regards,
Phil.
Good company to deal with
Competitive price for a quality Velux item and delivery promised quickly, although this did slip by a day but did not cause an issue.
17 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Leslie,
We're glad to see that the items were provided at a competitive price, and we apologise for the delivery delay.
If there is anything you need in the future, please let us know.
Kind regards,
Phil.
Absolutely diabolical
Absolutely diabolical organisation misselling and hoping the customer will get overwhelmed by their convoluted steps to return an item (unpacking the product they sell to take photos of a single sheet to prove they missold) and preventing escalation to management. They are selling roofing sheets labelled as "clear" which in English is COLOURLESS unless otherwise stated. The sheets arrived tinted blue. I've had nothing but absolute shit requesting nonsensical photos, attempting to lay the blame on myself and obstructing our development. AVOID THIS ORGANISATION.
2 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Amanda,
Thank you for taking the time to highlight your issues, and I sincerely apologise that there have been problems with your order.
Our team shall be in contact to discuss this in more detail, and we look forward to updating you shortly.
Kind regards,
Phil.
Delivered on time as needed urgently
Delivered on time as needed urgently. Highly recommended
25 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
Many thanks for taking the time to review us. We're pleased to see that everything arrived on time, and appreciate your recommendation.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Excellent service
Easy site to get round. Fast dispatch. Had a problem with a part missing from a order quick call all sorted arrived the next day! Can't fault them would definitely recommend.
25 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Jane,
Thank you for taking the time to review us! Apologies for part originally being missing. We're happy to have been able to get this to you the following day.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Ordered evercryl and paid for next day…
Ordered evercryl and paid for next day delivery, took 4 working days to arrive after dispatch, emailed and asked for some compensation and was ignored. First and last time using this crowd.
24 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Mr H,
I am sorry to hear about the delay with your order. Unfortunately, I'm unable to locate your order with the details provided within this review.
I apologise for nobody getting back to you yet - unfortunately we have a bit of a backlog on our emails from the Bank Holiday weekend, but we shall get back to you as soon as possible.
We look forward to speaking to you soon and assisting further.
Kind regards,
Phil.
Half of the order did not arrive
Half of the order did not arrive, it was found in the yard and 2 weeks later, still no delivery. I had a guy on site to do the job and it cost me a day's wages. not happy with the service or customer service
17 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
I am sorry to hear that this has not yet arrived. I have asked our customer service team to chase this up for you, and they shall be in contact shortly.
We look forward to speaking to you soon and assisting further.
Kind regards,
Phil.
Very good service
Very good service. Rapid delivery and excellent product quality
7 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning John,
Thank you for taking the time to review us! We're glad to see that this reached you quickly, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Prices competitive and delivery…
Prices competitive and delivery included.
29 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Alan,
Thank you for taking the time to review us! We're glad to have been able to get the items to you at a competitive price, and hope to see you again in the future.
Kind regards,
Phil.
First class service at a good price
Roofing Superstore were extremely helpful in answering queries before I placed my order. My order was being despatched by the supplier and Roofing Superstore went out of their way to resolve issues I encountered. I would have no hesitation in using them in the future.
17 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Carole,
I'm really pleased to see that our team were able to assist you prior to your order being placed.
Thank you for taking the time to leave us this review, and we sincerely hope to see you again in the future.
Kind regards,
Phil.
Your handling of the order was fine
Your handling of the order was fine. However your couriers were not. They 2 of them were not careful handling my goods and as a result 3 of the roofing panels were damaged.
11 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
I am sorry to hear of the damage to your order.
If you could kindly email photos of the damage to feedback@cmostores.com along with your RS order number, our team shall be more than happy to assist in getting this resolved.
We look forward to speaking to you soon.
Kind regards,
Phil.
Perfect customer service
Perfect customer service. all items delivered in time as quoted.
8 juillet 2026
Réponse de ROOFING SUPERSTORE
Good morning,
Thank you for taking the time to review us! Great to see that everything arrived when expected.
We hope to see you again in the future.
Kind regards,
Phil.
Profesional service every time
Profesional service every time. Nothing to worry about.
3 décembre 2025
Réponse de ROOFING SUPERSTORE
Good morning Ionut,
Many thanks for taking the time to review us! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
They had what i needed and delivered…
They had what i needed and delivered when they said. Price was good
13 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Matt,
Thank you for taking the time to review us! I's great to see that we were able to provide what you needed.
If you require anything else in the future, please let us know.
Kind regards,
Phil.
I ordered a roll of 50m x 25mm double…
I ordered a roll of 50m x 25mm double sided tyvek tape and instead received two small paper gaskets. Despite sending images to customer services they refuse to accept they sent the incorrect items and will not refund the missing items. They have now lost a customer over their inability to accept a small mistake.
24 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Jon,
Sorry to hear about the issues with your order. Our customer service team have looked into this, and provided sufficient evidence of the item being delivered sealed. It was also weighed prior to leaving our depot.
Due to this evidence supporting that the item was delivered, I'm afraid we're unable to assist further - and the query has been investigated by management.
Kind regards,
Phil.
Réponse de ROOFING SUPERSTORE
Hi Tim,
Thank you for leaving us this review. Great to see that you received great service, and if we can help with anything else, please let us know.
Kind regards,
Phil.
Velux windows at good prices
Quick ordering process with the full range of Velux windows available to order. Delivery was not free however it was quick. There were regular updates on the order status and quite pleased with the overall service.
25 juillet 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Hemant,
Glad to see that we were able to get this to you quickly! Thanks for taking the time to review us, and we hope to see you again.
Kind regards,
Phil.
Placed an order on roofing materials…
Placed an order on roofing materials totally just under 10k. Nails, rivets and end caps delivery date was delayed by 5 weeks and then never arrived despite they're claims to be delivered. Refused to give a refund on this and demanded I report it to police. Chargeback claimed with my bank today.
26 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Alistair,
I am sorry to hear of the issues experienced with your order. I would love to look into this further, however I cannot locate your order with the details provided in this review.
If you could kindly email feedback@cmostores.com with your RS order number, we shall be happy to help.
Kind regards,
Phil.
The delivery of the products was good
The delivery of the products was good.
I called customer service as i wanted to get the correct products. I went with the requested products. However, when the builders started fitting them, they realised that one of the products that was sent wasnt fit for the style of the roof and tiles. When i called customer service, i was told that it wasnt their probelm and i was told the returns may not be accepted as well, due to the box being opened completely . i am disappointed as i am not a builder and hence called customer service for advice before purchase and if the customer service assumed the tiles were less than 14mm thick, how can i to be responsible?
19 août 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Kris,
Sorry to hear of the issues with your order. Unfortunately I cannot locate your order with the details provided within this review, but if you could kindly email feedback@cmostores.com with your RS order number, our team shall be happy to help.
Kind regards,
Phil.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.