Run4It Avis 

I visited the store in Inverness yesterday. Staff were professionally friendly and customer focused. I was unhurried and not put under any pressure to buy. Gait analysis, etc was excellent and useful in making a purchase. Would use again, and recommend,

Ordered Asics NovaBlast 5 on Tuesday, despatched on Wednesday, received it in south west England on Friday by royal mail. Quick delivery and smooth experience, happy customer, would use again.

They charge you extra for what they like to call ‘express delivery’ 6 days later and still no sign of shoes and no refund offered. Very poor service i have bought ten pairs of running shoes from this company costing around £1500 and this will be the last, its embarassing charging so much for shoes and not offering next day delivery

Paid extra for express delivery... they just use Royal Snail tracked, nothing express about it... very misleading and not express at all.

I bought Hoka running shoes mid Jan with the expectation of lasting about 300-400 miles. After just over 200 miles the soles are worn and coming away. I took them back yesterday and was advised to contact Hoka, they also said they would expect them to last more miles. Had to buy another pair as have a marathon in 4 weeks and don’t want to swap trainers now. Bit disappointed no discount was offered bearing in mind the condition after 10 weeks/220 miles. I know Hoka made the shoe but I bought them from Run4it. Won’t be buying there again, it’s turned into a costly few months.
EDIT - I have updated the stars as have now been issued a refund. Looks like it was a training issue which Run4it will address. Customer services were very supportive and I am pleased with the resolution.

Was looking for a certain type of shoe, Run4it had them. I live in southern England. Confirmed with the shop they had them. Purchased them and within a week they were at my door. Fantastic service. Will definitely be using this shop again.

Shoes weren't delivered ordered in early feb. Been over a month and a half. No resolution and struggling to get a response from them.
UPDATE : After a month and 2 weeks finally managed to get it resolved.

Fantastic Service from Romain at Run 4 It!

I had an amazing experience with Romain at Run 4 It. He was incredibly helpful and knowledgeable, taking the time to ask me plenty of questions about my running style and any recent aches and pains after I reached out via Instagram. His attention to detail and genuine care made a huge difference. He provided me with loads of advice on the best trainers suited to my needs, and I honestly can’t thank him enough. If you’re looking for expert guidance, I highly recommend Romain!

Looking forward to visiting your store soon. 🩷

Worst possible customer service I’ve witnessed. Came in here to try and purchase running shoes. Older guy with glasses told me to move as I was trying shoes on the bench and said someone else is sitting here when there was no one around. The other lady when asked for a size looked at me as if I had two heads (I do not for the record) wouldn’t come back ever absolutely embarrassing way to speak to potential customers

I ordered a Garmin watch from this company. Ordering was straightforward and the watch arrived extremely quickly, was very well packaged, and came with clear return instructions if it wasn't suitable or even if I'd just changed my mind. Postage and returns were free. Excellent service - and the watch was great too.

Ordered Adidas Adizero Gel Shorts off Run4It, their price was lower than most competitors and free delivery. Shorts arrived in a couple of days, really pleased.

I would rate my recent experience at Run4It Bothwell Street very highly. I was served by Callum after a busy day going around all the city centre trainer shops and not having any luck. I was offered a go on the treadmill so the staff could make tailored recommendations which I didn't opt for but nice to have the option. Callum listened to me on what kind of trainer I was after then brought a few suggestions over, one was perfect though I went for another one from the shelf at £104, and bought the other pair he'd suggested online later after humming and hawing. Great customer service from Callum, very patient, giving me good tips and I would definitely go back in future.

Went into the shop today in Glasgow and the guy I spoke to was amazing (I think his name was Jay), He listened to what I asked, understood and was super informative.

The whole time I was there it felt like I was just talking to one of my mates and he made this process so easy. Unfortunately, there weren't any shoes my size in stock but he even gave me a heads-up on the ones that would best suit me.

Would absolutely recommend going here and I hope he gets a raise ;)

I would give more stars if I could. What a fabulous and reassuring experience I had at the Glasgow shop this week. I think I had the best customer service I have ever had. All of the staff I dealt with both sales and on-line were helpful, patient, knowledgeable, listened to what I was saying and looked like they enjoyed their job. Where did you find these lovely people or is it just a great place to work. In any case I wont be going anywhere else for my running kit from now on. Thank you team runforit!

Ordered a running water bottle which was exactly as described. Absolutely blown away by how quickly they delivered my order. Ordered at 4pm on Friday, and it arrived next day midday.

I have recently taken up running again, and looking for new shoes I have on 3 occasions made a trip to your Dundee Store for advice only to be ignored every time.I appreciate that all the staff were with customers,but I would expect at least an acknowledgment. On my last vist today there was even a member of staff on a lecturn by the front door obviously not serving.

Ordered a pair of adidas boston 12 shoes via their website. Received emails confirming dispatch with a royal mail tracking code. Royal mail tracker never showed that the product was received. Chased the store out of my own accord twice to be told that they are chasing Royal Mail and that the order was either stuck in a backlog, lost or stolen. Then received an order cancelled and refunded email without any further communication. Pleasant staff, but poor service and communication.

First time using Run4it I am pleasantly surprised with the services they have provided!

They had the best price on the pair of trainers i was looking for! They shipped my order same day and I received my parcel the day after!

Would definitely use Run4It again!

Very easy running shoes buying experience. The assistant helping me in the Lothian Road shop, Alex, was very helpful and informative.

Bought a pair of Brooks Ghost 15. Super speedy shipment, great price. Will buy from these guys again!