Run4It Avis 

Went to the Dundee store to have a look at certain running shoes to help aid my feet when walking/running. The guy that helped me was very helpful and professional. I didn’t catch his name but he has a slight French accent. He let me try on a few shoes to accommodate my walking style and recommended the best shoes for me. I couldn’t have done it without him. All round great experience

I ordered 2 items from this shop as Christmas gifts on the 28th November 2023.
I returned them both back within days.
I don’t know how I managed to not realise that they hadn’t been refunded back to my account but it’s now the 27th February and they have just refunded both items. Wow 3 months for a return!!!

I was lucky enough to be given a £40 voucher for my birthday by a friend and since then (6 months) i have been trying to spend it. The problem is that their selection is so poor and they also have hardly any sizes. But the main barrier is their pricing, even with a £40 voucher i can still find most things cheaper elsewhere. Their sales are boring and don't add much incentive.

Outstanding help, service, and quick delivery. Nice to find a company that offer just wonderful advice where the process works so well. Highly recommended.

Unfortunately my order wasn't great, but I'd say this was more due to Nike bad quality control rather than Run4it. In fact, my experience with Run4it customer service has been adequately good and I received my refund promptly. Because of this I would buy from this company again.

Dundee Run4it - the manager was kindness personified when my 93 year old husband fell and broke his hip outside the back door of the shop - he brought a cover to protect him until the ambulance came, stayed with me until it did 20 minutes later, and was very concerned to make sure we were ok. Not the usual kind of review, but I want to say thank you for the assistance we received!

I booked a running analysis yesterday at Run4it Maybury and this showed I had a slight pronation in my running gait. After discussion decided to purchase a mildly supportive shoe amongst my rotation until I have strengthened my ankle and lost more weight ( a hefty 11 kg). The male staff member was excellent at explaining all aspects of running and suggesting which shoes to try on the treadmill. I highly recommend Run4it and praise them for their customer service. Well done indeed :)

Went in for two specific 500ml soft flasks with straws. I’d brought my running vest with me and the staff were brilliant, letting me check that the flasks would fit into the vest pockets (different brand, and designed for 300ml). Came away with exactly what I wanted, and nice chat as always. It’s a great shop, always a pleasure going in

First time ordering with Run4it online and I am impressed with the level of service and the speed they got the order out which surpassed other stores I've shopped with. Had the shoes in hand the following day, from Scotland to London, in just over 27 hours after placing order. Great job guys!

Specialist Advice and First Class Service
As a lapsed runner and with more chance of walking 100 yards than running it I was a little sceptical about the reception I might have received. I need not have worried. Scott - the guy who served me was one of the most patient and professional members of staff you could ever have wished to meet. Patient because I dread to think how many boxes of trainers came down but what an amazing service. To have the combination of gait analysis if needed coupled with the credibility of knowing each product inside out and what worked was the best thing ever. The end result being I walked out of the store with a super comfy pair of trainers. Over the moon because I have previously spent so many hours wasted in other sports equipment providers, pair after pair, and despairing ever of finding a comfortable pair. I commend the patience and good humour and knowledge of Scott - thank you. Your experience and knowledge were really appreciated.

Had a very upsetting time today at the Glasgow store trying to return a product , the older bald man serving me was clearly upset that I was making a return and tried to make the process as slow and difficult as he possibly could while providing the worst possible attitude that he could . Won’t be back and wouldn’t recommend

First class service from Run4It. I had been having trouble finding suitable knee sleeves but Run4It have a great selection.
I had some product queries and Donna, the customer services manager was very helpful which was very appreciated.

I can’t rate my experience today at Run4It Inverness highly enough.
Firstly the staff member (I didn’t get his name) had driven all the way from Dundee to open the store today as they were short staffed, very dedicated!
His level of knowledge was amazing, he spent around 30 minutes helping me decide on the right pair is trainers for my needs.
Run4It are very lucky to have him!
😊

Went into Run4It Giffnock and spoke to (I'm sure it was) Dean today! Never actually been to a running store and was pretty inexperienced, but he managed to answer all my questions and more! Someone else whos name i didn't catch, also came out to offer advice!

He offered me advice on the new shoes I currently had, and on what ones I should wear for different days/events and was not pushy with trying to sell to me.

The shop was good also but feel they lack a bit of stock. It would really help the guys in the store out if they had more options to offer.

Even though I never bought anything today, I will definitely return here for future purchases of trainers.

I’ve bought trainers at Run4It before and been really satisfied. This morning Francois listened really carefully to what I was looking for and the concerns I had and he came up with a fantastic couple of options to try out. Lots of very helpful information and also encouragement. Thanks so much!

I booked an appointment for the '+runlab analysis and shoe fitting service' at the Lothian Road branch in Edinburgh. The standard of customer service was excellent. Scarlett asked all the right questions about what I was looking for and provided a lot of helpful suggestions. She let me try on multiple pairs of shoes and I think went above and beyond in helping me find what I needed. Apart from being very professional, personable and polite, Scarlett really listened to what I had to say. I didn't feel pressured at all in terms of my final choice and she didn't attempt to 'upsell' or rush me into making a decision. I'm really happy with the service and would not hesitate to go back or recommend to anyone else. Scarlett is an asset to the store team. Would highly recommend this store!

RUN4IT doesn't only sell excellent quality products but they also provide an OUTSTANDING service. As a long distance runner, I have been experiencing some tendinitis. A colleague in the gym advised me to go to Run4it. A young lady tested my running on the treadmill and advised me to buy the Nike/Men's Air Zoom Pegasus 37. Later on I went back and they upgraded me to the same brand Pegasus 38.
I am now free of tendinitis. The quality of the personal is outstanding; they know what they are offering and advising.
Thank you very much Run4it, you should expend your stores everywhere in the world.
Dr Seckou DIOCOU

Cheapest price I could find for desired trainers. Fast delivery to the north of Ireland. Will use run4it again.

I recently had very good customer service from the Manager of the Lothian Road store in Edinburgh over the phone and as I live near to the Maybury store in Edinburgh I went there and purchased running shoes and a few other items. Sarah was really helpful and knowledgeable and I liked the easiness of parking.

Ordered two items which were delivered. Issue being they are a Christmas present. Items delivered in package with Run 4 it plastered all over packing. Surprise ruined. Thank you Run 4 it. Not being ordering anything from you again. This time of year, perhaps a little common sense?