Great experience start to finish this morning, the young man on reception was very helpful with showing me the car, they were non pushy and gave me my own time to make decisions. Stewart was great, ex... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mark provided great customer service throughout the buying process. He was very knowledgeable about the car and its service history, which gave us confidence in our purchase. We received excellent cus... Voir plus
L'entreprise a répondu
I was looking for a new car and was sceptical about the low price as well as independent garage. After doing my research I visited the showroom and from start to finish, it was the easiest most laid b... Voir plus
L'entreprise a répondu
Brilliant dealer. Excellent customer service, Mark was incredible...even staying after hours to complete the sale as I took so long to decide wether I was having the car. After getting the car home... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vendeur de voitures d'occasion
- aussi dans
- Concessionnaire automobile
- Marché automobile
- Société de crédit et de prêt automobile
À propos de RW Cars
Écrit par l'entreprise
Auto trader
Facebook
Instagram
We are a used car dealer situated in the heart of Derby specialising in ex-company vehicles, with over 20 years experience in the motor trade
We have adopted a stress-free and relaxed approach to selling vehicles, we are also a finance specialist and have a panel of lenders available to help you find your next car.
Here at RW Cars we are constantly reviewing our prices to make sure that we are amongst the cheapest in the country, this means we operate a fixed price policy that ensures our cars are the lowest they can be, we aim to take the hard work and stress out of buying your next car by giving our customers the best deal.
Coordonnées de contact
Unit 8 Prime Enterprise Park, DE1 3QB, Derby, Royaume-Uni
- 01332410010
- sales@rwcars.co.uk
- www.rwcars.co.uk
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de RW Cars
Dear Ailsa,
Thank you very much for your kind five-star review. We are delighted to hear that you found our team both friendly and efficient, and it is especially rewarding to know that the car matched its advertised description exactly. Providing an accurate and honest representation of every vehicle is something we take great pride in. We wish you many happy miles ahead and hope to welcome you back in the future.
With warm regards,
The RW Cars team
Great experience, highly recommend!
We had such a positive experience with RW Cars. Stewart was extremely helpful, very easygoing but also informative and answered all our questions with reassurance. Felt like no question was too small. The car is extremely great value for money and in a good condition. Stewart was very transparent and thorough so I felt comfortable I was making the right decision. Would definitely recommend!
26 août 2026
Réponse de RW Cars
Thank you very much for your wonderful review and your recommendation. We are delighted to hear that Stewart made you feel so at ease, answering every question with reassurance and taking the time to be transparent and thorough throughout. It is lovely to know you are pleased with both the value and condition of your car, and that you felt confident in your decision. We will be sure to pass your kind words on to Stewart. We wish you many happy miles ahead.
The RW Cars team
Réponse de RW Cars
Hi Mr Griffin , thank you for taking the time to leave your feedback. I'm sorry to hear the car wasn't ready when you arrived for your appointment — that's not the smooth experience we want for anyone visiting us. We really appreciate you flagging it, as it helps us keep improving how we prepare for customers. If there's anything we can still help you with, please do pop back in and ask for the team. Thanks again for your patience.
The RW Cars team
A well set up showroom
A well set up showroom. Fast friendly service. Stewart Baum was very pleasant and efficient. A no haasle buying experience. Stewart led us through the paperwork to make a purchase etc with ease. We would recommend RW cars and we would galdy purchade there again.
22 août 2026
Réponse de RW Cars
Thank you, Terence, for such a lovely review. We're delighted you enjoyed the showroom and found the whole experience fast, friendly and free of any hassle. Stewart will be so pleased to hear he made the paperwork easy and the buying process a pleasant one. It means a great deal to know you'd happily recommend us and return in the future. Thank you again for choosing us — we look forward to welcoming you back one day.
The RW Cars team
Rw cars were overall great
Rw cars were overall great, there were a couple of minor things, when I was initially trying to enquire about a vehicle I kept getting put through to a different department, the first guy said I had to call back in, the same thing happened again but luckily the 2nd guy took my details and got someone to call me back, at this point I was willing to call it a day and go somewhere else, but they did call me back and I’m glad I persevered.
Secondly when I arrived for my appointment, there’s no reception as such and I was left waiting for a good few minutes, eventually someone spotted me and things progressed from there,
The salesman I was seen by was Peter, he was very good, knew what he was talking about and knew his job, absolutely no pressure, the vehicle was exactly as described and shown in the pictures, we did a deal and I drove away the same day.
So overall I would say , easy to deal with with, no pressure and hassle free.
The only other minor issue I have is that on leaving Peter gave me a business card with his name and phone no on, I did have a question for him and called as soon as I reached home but didn’t get an answer, thinking he must be busy I then msgd, but have yet to receive a response, I assume it’s an old no and tbh the card has probably not been updated, but as my first point of contact that’s quite poor. They are minor issues but I feel, worth mentioning, would I use rw again or recommend them— definitely, .
20 août 2026
Réponse de RW Cars
Hi Nathan, thanks so much for taking the time to share such honest feedback, and for persevering with us early on. I'm really pleased Peter looked after you well, with no pressure, and that the vehicle matched its description right down to the pictures. I'm sorry the initial calls got bounced around and that you were left waiting on arrival, plus the trouble reaching Peter afterwards. That's genuinely useful for us to improve. It means a lot that you'd still recommend us, and we hope you're enjoying the car. Do pop back if we can help further.
The RW Cars team
Excellent
Thank-you Rw for doing what you said you would, very professional.
24 août 2026
Avis spontané
Réponse de RW Cars
Thank you, Paul, for taking the time to leave such a kind review. We're really pleased to hear we did exactly what we said we would and that you found the whole experience professional. That's always what we aim for, so it means a lot to know it came across that way. We hope you're enjoying your car, and we'd love to welcome you back in the future. Take care!
The RW Cars team
Mark was very helpful and Stewart was…
Mark was very helpful and Stewart was very efficient.
23 août 2026
Avis spontané
Réponse de RW Cars
Thank you, David, for the lovely five-star review. It's wonderful to hear that Mark was so helpful and that Stewart made everything nice and efficient for you. We'll be sure to pass your kind words on to them both, as feedback like this really does mean a great deal to the team. Wishing you many happy miles ahead, and thank you again for taking the time to share your experience with us.
The RW Cars team
Everything was very good throughout my…
Everything was very good throughout my entire purchase process. They explained everything clearly and well.
18 août 2026
Réponse de RW Cars
Thanks so much for the wonderful five-star review, Harry. We're really pleased to hear the whole purchase process went smoothly for you, and that everything was explained clearly along the way. Making sure our customers feel well informed at every step is something we genuinely care about, so it's lovely to know we got that right. Enjoy your new car, and do pop back to see us if there's ever anything you need. Thanks again for taking the time to share your experience.
The RW Cars team
Pete was brilliant!!
Pete was brilliant!!
Excellent customer service from start to finish (the free coffee was decent too!!)
I will definitely use RW Cars again.
22 août 2026
Avis spontané
Réponse de RW Cars
Thanks so much for the brilliant review, Scott! We're chuffed to hear Pete looked after you so well from start to finish — he'll be delighted to know he made such a great impression. And we're glad the coffee hit the spot too! It means a lot that you'd choose us again, and we'll be here whenever you're ready. Thanks again for taking the time to share this.
The RW Cars team
Stuart was very helpful and…
Stuart was very helpful and knowledgeable highly recommended 👍🏻
22 août 2026
Avis spontané
Réponse de RW Cars
Thanks so much for the lovely review, Josh! It's brilliant to hear Stuart was so helpful and knowledgeable throughout — he really does know his stuff. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to him. Enjoy the new motor, and we hope to see you again in the future!
The RW Cars team
Delighted with distance purchase.
I recently purchased a car from this garage for my daughter and couldn’t have been happier with the whole process. I live a fair distance from the garage so it involved reserving the car online without viewing it first, which I was apprehensive about. The photos and video on the advert however were quite detailed and this gave me confidence. After the deposit was paid (late at night) I got email confirmation and Josh from the garage contacted me the following day to confirm things. The communication was great throughout the process both by email and direct from Josh, and I appreciated the patience shown as I was delayed by a week for collecting the car. Early morning flight then train to Derby. Only a 30min walk from the train station. Very impressed with the premises, more like a main dealer showroom than a garage! Met Josh, decent coffee, collected car which was in great condition, 280mile drive home without any issues and happy daughter. Now keeping an eye on their website again for replacement car for the wife :-)
15 août 2026
Avis spontané
Réponse de RW Cars
Thank you so much, Col, for such a wonderful and detailed review. We know reserving a car online without seeing it first can feel daunting, so we're delighted the photos and video gave you the confidence to go ahead. Josh will be chuffed to hear he made the process smooth, and that the showroom, coffee and car all lived up to expectations after your journey to Derby! Most importantly, a happy daughter and a trouble-free 280-mile drive home. Do keep an eye on the website for the wife's next car, we'd love to help again. Safe travels!
The RW Cars team
Excellent experience – fast, honest, and pressure-free
Bought a car from RW Cars and the whole process was fast and seamless. The transaction was quick and straightforward – no upselling or pushy tactics at all.
Alex was really helpful and professional. He didn’t pressure us in any way; he simply handed over the keys and let us take the car for a proper 15-minute test drive on our own. The entire process, including the test drive, took only about 45 minutes from start to finish.
Refreshing to deal with a dealership that respects your time and doesn’t try to push extras. Highly recommend.
16 août 2026
Réponse de RW Cars
Thanks so much for this brilliant review, David. It's lovely to hear the whole process felt fast and seamless, and that Alex struck the right balance by handing over the keys and letting you enjoy a proper test drive on your own terms. We genuinely believe a no-pressure, no-upselling approach is the way to do things, so knowing you found it refreshing means a lot. Thank you for the kind recommendation, and we hope you're thoroughly enjoying the car. Wishing you many happy miles ahead.
The RW Cars team
An excellent experience at RW Cars.
An excellent experience of buying a car. Straight forward, relaxed, no endless sales talk and trying to sell you extras you don’t want. Josh was fantastic, and this was the easiest car buying experience we have ever had. Thank you.
18 août 2026
Avis spontané
Réponse de RW Cars
Thank you so much, Martyn. It's wonderful to hear you found the whole process straightforward and relaxed, with no pushy sales talk or unwanted extras. We'll be sure to pass your kind words on to Josh, who will be thrilled to know he helped make this your easiest car buying experience yet. Thanks again for choosing us, and we hope you're thoroughly enjoying your new car. Do come and see us again in the future!
The RW Cars team
Value for money
Car cheaper than most places, mileage good , condition great
Hassle free sale
Would recommend
Stuart was good to deal with.
18 août 2026
Réponse de RW Cars
Thanks so much, Steven! It's brilliant to hear you were happy with the price, the mileage, and the overall condition of your car. We always aim for a hassle-free experience, so knowing it felt that way for you means a great deal. Your recommendation is genuinely appreciated, and we hope you're thoroughly enjoying the car. Wishing you many happy miles ahead, and do pop back if we can ever help again.
The RW Cars team
Great experience buying a car
Great experience buying a car. Sales people friendly and approachable - Pete was great. No pushy sales. Good experience all round - would definitely recommend!
18 août 2026
Avis spontané
Réponse de RW Cars
Thanks so much for the lovely review, Ben. It's brilliant to hear you had a great experience all round and that Pete looked after you so well. We always aim to be friendly and approachable without any of the pushy sales tactics, so it means a lot to know that came through. Enjoy every mile in your new car, and thank you for recommending us — it's genuinely appreciated.
The RW Cars team
Very helpful staff
Very helpful staff, made buying a car easy and hassle free. I drove away the same day and got what I wanted for my part exchange vehicle. Would recommend this company for buying a car. Very pleased with my purchase.
9 août 2026
Réponse de RW Cars
Thank you so much, Samuel. It's brilliant to hear our team made the whole process easy and hassle free for you, and that you were happy with your part exchange too. Driving away the same day is always a lovely feeling! We really appreciate you recommending us and are delighted you're pleased with your purchase. Enjoy every mile in your new car, and do pop back if you ever need anything.
The RW Cars team
Josh is the best!!
This review is for Josh! I wanted to say how amazing Josh is. I purchased a new vehicle and he has been absolutely thorough and helpful. There was no pressure at all to purchase the vehicle at the end of my conversation with him. We took the vehicle for a test drive and I was super impressed with his knowledge. He is really positive and I think it definitely helps. He deserves all the praise :)) thank you Josh!
15 août 2026
Avis spontané
Réponse de RW Cars
Hi Deepa, thank you so much for this wonderful review! We're thrilled to hear Josh looked after you so well and made the whole experience pressure-free. It's lovely to know his thorough approach and knowledge really stood out, especially during your test drive. His positivity clearly made a difference, and we'll be sure to pass on all your kind words to him. Wishing you many happy miles in your new vehicle. Thanks again for choosing us!
The RW Cars team
Josh was super helpful and assisted us…
Josh was super helpful and assisted us in getting the best deal for our new family car!
15 août 2026
Avis spontané
Réponse de RW Cars
Hi Leah, thank you so much for the wonderful review! We're thrilled to hear Josh was so helpful in finding the right family car for you. It's lovely to know you felt well looked after throughout, and we'll be sure to pass your kind words on to him. Wishing you many happy miles ahead in your new car, and thanks again for choosing us.
The RW Cars team
Pete was fantastic!
Pete sorted us out with a test drive first thing in the morning - the whole process was super smooth, no forced selling just a relaxed conversation about our options. After a little delay sorting the finance out, we were on our way.
Couldn’t fault the showroom or the staff, and what really puts the icing on the cake is a great value new car!
15 août 2026
Avis spontané
Réponse de RW Cars
Thanks so much for the brilliant review, Calum! It's wonderful to hear Pete got you out for that early test drive and kept things relaxed with no pushy sales talk. We're really pleased the finance side came together and that you're delighted with the value of your new car. Comments about the showroom and the team genuinely mean a lot to us. Enjoy every mile, and do pop back if there's ever anything we can help with.
The RW Cars team
Easy and quick
Easy and quick. Pete took care of everything and worked to get me the better finance deal.
14 août 2026
Avis spontané
Réponse de RW Cars
Thanks so much, Connor! It's brilliant to hear things were easy and quick from start to finish. Pete will be really pleased to know he helped sort you out with a better finance deal too. That's exactly the kind of service we aim for, so your kind words mean a lot to the whole team. Enjoy the car, and do pop back if you ever need anything down the line.
All the best,
The RW Cars team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.