Great experience start to finish this morning, the young man on reception was very helpful with showing me the car, they were non pushy and gave me my own time to make decisions. Stewart was great, ex... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mark provided great customer service throughout the buying process. He was very knowledgeable about the car and its service history, which gave us confidence in our purchase. We received excellent cus... Voir plus
L'entreprise a répondu
I was looking for a new car and was sceptical about the low price as well as independent garage. After doing my research I visited the showroom and from start to finish, it was the easiest most laid b... Voir plus
L'entreprise a répondu
Brilliant dealer. Excellent customer service, Mark was incredible...even staying after hours to complete the sale as I took so long to decide wether I was having the car. After getting the car home... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vendeur de voitures d'occasion
- aussi dans
- Concessionnaire automobile
- Marché automobile
- Société de crédit et de prêt automobile
À propos de RW Cars
Écrit par l'entreprise
Auto trader
Facebook
Instagram
We are a used car dealer situated in the heart of Derby specialising in ex-company vehicles, with over 20 years experience in the motor trade
We have adopted a stress-free and relaxed approach to selling vehicles, we are also a finance specialist and have a panel of lenders available to help you find your next car.
Here at RW Cars we are constantly reviewing our prices to make sure that we are amongst the cheapest in the country, this means we operate a fixed price policy that ensures our cars are the lowest they can be, we aim to take the hard work and stress out of buying your next car by giving our customers the best deal.
Coordonnées de contact
Unit 8 Prime Enterprise Park, DE1 3QB, Derby, Royaume-Uni
- 01332410010
- sales@rwcars.co.uk
- www.rwcars.co.uk
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Josh was super helpful and assisted us…
Josh was super helpful and assisted us in getting the best deal for our new family car!
15 août 2026
Avis spontané
Réponse de RW Cars
Hi Leah, thank you so much for the wonderful review! We're thrilled to hear Josh was so helpful in finding the right family car for you. It's lovely to know you felt well looked after throughout, and we'll be sure to pass your kind words on to him. Wishing you many happy miles ahead in your new car, and thanks again for choosing us.
The RW Cars team
Pete was fantastic!
Pete sorted us out with a test drive first thing in the morning - the whole process was super smooth, no forced selling just a relaxed conversation about our options. After a little delay sorting the finance out, we were on our way.
Couldn’t fault the showroom or the staff, and what really puts the icing on the cake is a great value new car!
15 août 2026
Avis spontané
Réponse de RW Cars
Thanks so much for the brilliant review, Calum! It's wonderful to hear Pete got you out for that early test drive and kept things relaxed with no pushy sales talk. We're really pleased the finance side came together and that you're delighted with the value of your new car. Comments about the showroom and the team genuinely mean a lot to us. Enjoy every mile, and do pop back if there's ever anything we can help with.
The RW Cars team
Easy and quick
Easy and quick. Pete took care of everything and worked to get me the better finance deal.
14 août 2026
Avis spontané
Réponse de RW Cars
Thanks so much, Connor! It's brilliant to hear things were easy and quick from start to finish. Pete will be really pleased to know he helped sort you out with a better finance deal too. That's exactly the kind of service we aim for, so your kind words mean a lot to the whole team. Enjoy the car, and do pop back if you ever need anything down the line.
All the best,
The RW Cars team
Easy process and good customer service
Alex was great, relaxed and simple process! The car was exactly as advertised and made the deal easy.
11 août 2026
Réponse de RW Cars
Hi Abigail, thank you so much for the lovely review! It's wonderful to hear that Alex made the whole process feel relaxed and simple. We always aim to describe our cars accurately, so we're delighted the vehicle was exactly as advertised and that everything came together easily for you. Enjoy every mile in your new car, and do pop back and see us if there's ever anything we can help with. Wishing you all the best!
The RW Cars team
Very easy to complete the deal/finance.
Very easy to complete the deal/finance.
Would’ve been nice to have been cleaned exteriorly and had some washer fluid actually put into the car.
9 août 2026
Réponse de RW Cars
Thanks so much for the kind words, Tom, and for taking the time to share your experience. We're really pleased the finance side of things was smooth and straightforward for you. You're absolutely right to mention the exterior clean and washer fluid – those little touches make all the difference, and we'll happily pass your feedback on to the team so we can keep improving. It's genuinely appreciated. Enjoy the new car, and do get in touch if there's anything else we can help with.
The RW Cars team
Avoid using this garage
Avoid using this garage. Car was clearly damaged and only noticed this after purchasing it. They then tried to claim that the damage was done by myself despite me flagging it the day after I bought it. Avoid avoid avoid
19 juillet 2026
Réponse de RW Cars
Hi Scott,
Thank you for taking the time and leave us the review.
To give a bit of context from our point of view: you contacted us the day after purchasing the vehicle regarding what you described as chipped door edges, stating that “all 4 doors have chipped by previous owner opening the door.”
The vehicle was nearly four years old at the time of purchase, and you had the opportunity to inspect and accept it before taking it home. Our aftersales team considered the matter professionally and declined to rectify it, given the minor nature of the issue and the age of the vehicle and being open and helping you with any other issues.
We appreciate that you were disappointed, but it is important to put this into perspective. This was not a brand-new vehicle, and some minor cosmetic wear and tear is normal for a nearly four-year-old car. We hope this provides some context to our position and helps clarify the situation from our side.
Thanks, RW Cars - Dragos
The service was excellent
The service was excellent, Pete made sure that I was happy with everything before the sale went through very professionalthroughout. There was a slight issue with the car but it was dealt with immediately and again made sure I was happy with everything. Ben also made sure everything was ok after the issue. Would use them again and recommend them to others.
8 août 2026
Avis spontané
Réponse de RW Cars
Thank you so much, Jane, for such a lovely review. We're really pleased to hear that Pete looked after you throughout and made sure you were happy before the sale went ahead. It's great that the slight issue with the car was sorted quickly, and that Ben checked everything was okay afterwards too. Knowing you'd use us again and recommend us to others means a great deal to us all. Wishing you many happy miles ahead!
The RW Cars team
Brilliant,straightforward, helpful...
Everything was very easy, from finding, test driving and eventually buying the vehicle we had chosen. They had a great range of vehicles to look at and their prices were very competitive from our research on other websites.
All documents/legal bits and pieces were clearly explained. Shout out to all the staff, with special shout out to Josh who helped make the car buying process very smooth and straightforward. Would recommend!
8 août 2026
Réponse de RW Cars
Thank you so much for the wonderful review and the recommendation. It's fantastic to hear the whole process, from finding and test driving to finally buying your chosen vehicle, felt so easy and straightforward. We're really pleased our range and competitive pricing stood out during your research too. I'll be sure to pass on your kind words to Josh and the rest of the team, they'll be delighted. Enjoy every mile in your new car, and thanks again for choosing us.
The RW Cars team
Great to deal with
Great to deal with. Made buying a car super smooth experience
12 août 2026
Avis spontané
Réponse de RW Cars
Thank you so much, Emily! It's wonderful to hear you found buying your car a smooth and easy experience with us. We always aim to make things as straightforward as possible, so knowing we hit the mark really means a lot. Thanks for taking the time to share your kind words, and we wish you many happy miles ahead in your new car. Enjoy every journey!
The RW Cars team
Great experience all round!
I just bought an EQA with the assistance of Stewart. He was brilliant from start to finish. He was so friendly, informative and professional and guided me through the whole finance process ensuring I was offered the best APR possible which meant he went above and beyond for me. The aftersales team have also been great in fixing an issue and have been really quick to respond and rectify the issue. Highly recommend RW Cars.
8 août 2026
Réponse de RW Cars
Thank you so much for the wonderful review and for recommending us. It's fantastic to hear that Stewart made your EQA purchase such a positive experience, guiding you through the finance process and going above and beyond. We'll be sure to pass on your kind words to him. It's also great to know our aftersales team responded quickly to sort out the issue for you. We really appreciate you taking the time to share this, and we hope you're enjoying every mile in your new car.
Warm wishes,
The RW Cars team
NISSAN ARIYA
Really quick process, good communication and the car is fabulous.
Couple of issues on collection but quickly and efficiently dealt with by Harry.
Hopefully all goes well going forward as I love the car.
8 août 2026
Réponse de RW Cars
Thank you so much, Paula, for such a lovely review. We're delighted the process felt quick and the communication hit the mark, and it's wonderful to hear you love your new car. Apologies for the couple of issues on collection, but I'm really pleased Harry was able to sort those out efficiently for you. We're confident everything will continue running smoothly, and we're always here if you ever need anything. Enjoy every mile!
The RW Cars team
Great buying experience
I went over to RW cars on spec after seeing a car online, drove home in it, really that easy to deal with. All the cars are prepped and ready to go, mine was immaculate, test drove it and Stewart made everything so easy to buy it and drive away there and then. I've waited a few days to post a review to see how they would respond to any post sales issues or queries, but I genuinely haven't had any. Everything was so straight forward and I came away with everything I needed so I haven't had to contact them for anything. Didn't do any haggling on price because it was already a fantastic deal for what I was buying, well under market value. Stewart was really great to deal with and not pushy at all. I would definitely recommend giving them a visit.
4 août 2026
Avis spontané
Réponse de RW Cars
Thank you so much, Sarah, for such a wonderful review. We're thrilled that popping in on spec turned into driving home in a car you love, and that it was immaculate and ready to go. Stewart will be delighted to hear his relaxed, no-pressure approach made everything so easy for you. It's lovely to know the whole process was straightforward with nothing needing follow-up. We really appreciate you taking the time to recommend us, and we look forward to welcoming you back one day.
The RW Cars team
We had fabulous service really…
We had fabulous service really professional, polite and not pushy in any way. Thank you George I would definitely recommend RWcars.
9 août 2026
Avis spontané
Réponse de RW Cars
Thank you so much, Rebecca! We're delighted to hear you found the service professional, polite and never pushy — that's exactly the experience we hope to give every customer. George will be really pleased to know he made such a positive impression. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you many happy miles ahead!
The RW Cars team
Great service from Mark
Great service from Mark , bought a car yesterday with no stress or hard sale , was easy and relaxed . If you need a car i strongly recommend RW Cars !
8 août 2026
Réponse de RW Cars
Hi Hannah, thank you so much for the lovely review! We're delighted to hear Mark made buying your car such an easy and relaxed experience, with no pressure at all. That stress-free approach is exactly what we aim for. Your strong recommendation means the world to us, and we're grateful you took the time to share it. Enjoy every mile in your new car, and we hope to see you again in the future!
Warm wishes,
The RW Cars team
Stewart was very helpful with the…
Stewart was very helpful with the purchase , very helpful and informative
Would highly recommend RW CARS 🚗 ☺️
5 août 2026
Réponse de RW Cars
Thank you so much, Vincent! It's wonderful to hear that Stewart was so helpful and informative throughout your purchase — he'll be really pleased to know he made such a good impression. Your recommendation means a great deal to us, and we're delighted you had a positive experience. Wishing you many happy miles ahead in your new car, and thanks again for taking the time to share your kind words.
The RW Cars team
We bought the car today!
We bought the car today! Absolutely awesome car, great condition and lovely to drive.
Sales exec, Josh was excellent. Really friendly and knew what he was talking about!
Got all of the paperwork done nice and fast too!
8 août 2026
Avis spontané
Réponse de RW Cars
Hi Heidi, congratulations on your new car and thank you so much for this lovely review! It's brilliant to hear it's in great condition and a joy to drive. Josh will be thrilled to know he made the experience so friendly and smooth, and that all the paperwork was sorted nice and quickly. We really appreciate you taking the time to share your day with us. Wishing you many happy miles ahead, and do pop back if there's anything you need!
The RW Cars team
Very easy to deal with.
Very easy to deal with, George was helpful but not pushy, I was left to view vehicles in peace, test drive was easily arranged with just myself in the car. The car appears in really good order and the purchase was easy. Price was competitive ,at this moment in time it seems a good purchase.
8 août 2026
Réponse de RW Cars
Thank you so much for this lovely review, Jane. We're delighted to hear George struck the right balance — helpful without any pressure — and that you appreciated being left to browse in peace. It's great that arranging a test drive on your own was straightforward too, as we know how important that space is when making a decision. We're really pleased the car is in good order and that the whole purchase felt easy. Enjoy every mile, and do get in touch if we can ever help.
The RW Cars team
Great service
Great service, Pete answered everything we needed to know. Everything was sorted quickly and hassle free. We would highly recommend RW Cars to anyone.
8 août 2026
Avis spontané
Réponse de RW Cars
Thank you so much, Steve! It's wonderful to hear Pete answered all your questions and got everything sorted quickly and hassle free. We really appreciate you taking the time to recommend us to others too — it means a great deal to the whole team. Enjoy the car, and we hope to see you again down the road!
The RW Cars team
My review will surprise all clients who…
My review will surprise all clients who had a good experience as mine was shockingly bad. I found the car on their website , called the garage but it was closed so I left a voice message that I was coming to buy and collect the car next day. I asked for it to be prepared and charged. Nobody called.me back so on my way, I called the garage and the guy who answered said they dont listen to messages -ok. I asked him if he could kindly support my purchase and call the original dealer to ask how can I but the extended warranty as car I was about to buy was 2 years old- answer was no, we dont do that, even if I asked if he could do it to support me with the purchase (I was still on my way, in the car, driving) . On arrival to the garage, nobody to come and meet us although no customers inside. When I said I was coming for my car, seller got the keys and told me : can i exchange it with your driving licence ? No offer to assist to see the car, but that was still ok. We viewed the car, returned to the office and said we want to pay deposit or even the whole price to collect it tomorrow. Now it became a.problem - I was able to pick up the car around 5pm, one hour after the garage closes. Our sales representative said sorry, we are closed at 4 and nobody will be here at 5 for you to pick up your new car. Just to be 100% sure that the garage will not arrange anything, I asked if he could try to arrange anything for me to pick the car later and he said no. So I left the garage , without the car I came for over 100 miles. Shocking is not a word . It seemed unreal that in such modern, customer orientated world , a garage that sale cars worth more than £1000 can be so arrogant and careless. I wonder if the owner is aware.... shocking
7 août 2026
Avis spontané
Réponse de RW Cars
Thank you for taking the time to share this, Maggie, and I'm genuinely sorry to hear how your visit unfolded. Travelling over 100 miles with the intention to buy, only to feel unsupported around the warranty query and collection timings, is clearly not the welcome anyone should receive. That doesn't reflect the standard we aim for. I'd really like to understand what happened and see how we can put things right, so please do get in touch with us directly at the dealership. Thank you again for your honesty.
Update: Hi Maggie, we notice that eventually you cam back and bought the car, thank you for that and all the best.
The RW Cars team
Réponse de RW Cars
Thank you so much for taking the time to leave us a review. We're really pleased to hear you found the whole process nice, simple and easy — that's exactly what we aim for. It's lovely to know things went smoothly for you from start to finish. We hope you're enjoying your new car, and we'd be delighted to help again should you ever need us in the future.
Warm regards,
The RW Cars team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.