Ryman Stationery Avis 

Click and collect order sold 30 mins after purchase and 5 mins before we got to the shop to pick it up. How can you sell an item that has already been sold?

the staff are very helpful

I wanted to buy a red Rymans A5 single cash book, as this was the type I’d always used for my accounts. According to the Rymans website, these were not available for delivery but could be collected from certain stores (where available). I contacted my nearest store in Ipswich, where a very helpful man called Lee said he would ask the Cambridge store to send one over for me to collect. Unfortunately he was sent the wrong item (an Ideal single cash book). But he let me have it for the same price and said he would exchange it if he could find a copy. Despite his best efforts, he was unable to track one down - and in the end I managed to exchange it (in person) at a store in London.
However, I would like to highly commend Lee in Ipswich for going above and beyond on my behalf. His commitment to customer service should serve as an example to others.

I went to the Ryman Oxford store on June 20th of this year and I was able to purchase all I wanted to purchase, the staff at the check out counter was very polite and nice and Informed me about the 3 for 2 deal on highlighters. My experience was great.

I had taken a printer cartridge in to be recycled for a friend and this was happily accepted. Then I needed some batteries and went for my usual brand. However, the very helpful assistant suggested a much more reasonable option which saved several pounds and they have proved equally good.

Review of Rymans Parker steel pen.

have always wanted a pen that I can say if lost- it has my name engraved on it As I have a tendency to lose my pens.
It works well when I’m writing with it

Great company,the stool I wanted was much cheaper here than anywhere else, blue light discount too!!super fast delivery,well packaged. Will shop here again,love the stool.

Ordered 3 x 35 XL Really Useful Boxes, c/w extra height lids for storing LP records for a decent price. However, I received 3 x 35L boxes instead which have the standard lids so unsuitable for records. Phoned to sort out and arrange replacement lids of the XL type which they initially agreed to. A short while later Ryman phoned back to say XL lids could not be sent separately and instead the 35L boxes had to be returned and once scanned by the collection courier a replacement set of the correct type boxes would be dispatched, fair enough I thought. Their nominated courier was arranged for a few days later and you've guessed it, they didn't turn up, I waited in all day wasting valuable time, coincidentally the courier app stills says awaiting collection. I sent in a complaint to Ryman saying I had wasted a day awaiting collection and that I wasn't happy to lose anymore time rearranging another collection timeslot. I didn't get a response for 4 or 5 days but apologies were expressed. In the meantime I had disposed of the 35L boxes locally and went elsewhere for the 35XL boxes.

good service, not inexpensive

Ex service prompt delivery

The prices for my boxes were reasonable, the packaging was in good shape, no damage, and delivery was expeditious. 10/10

Great staff, great help!

Items ordered arrived promptly, packaged well and were as described

The kind lady that served me was so friendly and helpful and I had a lovely chat with her! Super easy to get the job I needed done :)

I still have not had my delivery and your customer support centre is expecting me to collect it from a depot 40 miles away !!

I found the site difficult to navigate and there was not enough product information for me to make the correct choice. I did in the end order something (set of drawers for A4 paper). I wanted to use them for storage inside a cupboard but in the end they weren't really the right size. I also put something on my Wishlist which has never been notified of. I have used what I got in a different way but will not buy online again. I have always shopped at Horsham shop before so if what I want is not there I will not go online. I regularly shop in Robert Dyas store and online in Haywards Heath but they do not have as much stock as Horsham in the statioery line.

Once again I was really pleased with my printed posters that I collected from Rymans for a party we threw for my mother in laws birthday. The quality was great, they printed much better than I could’ve ever done on our home printer and looked so clear. They printed them really quickly too and the price was low too. Great service and product.

Always courteous and friendly service from helpful staff.

I wanted to print a document at the Chester store, simple you would think.

I emailed it over and all it should have taken was nothing more then the team member to click print.... instead she read the entire document, laught and then read aloud a section of text for the entire shop to hear.

I was mortified and was left feeling violated. I trusted the company with something personal and privet and to have it mocked, shared and disrespect was humiliating and unprofessional.

I was close to raging at the staff member but decided to take my print outs and leave. I only hope my personal documents where not saved for their amusement.

Thanks to Claire Paterson for all the support and professionalism she showed throughout my visit.