Sabaparking Avis 

SABA parking must be one of the most mercinary organisation in NW London. After taking over several Underground station car parks they have managed to increase weekday parking fees from £5 to £10 per visit in only 18 months, with no benefit what so ever. Wo betind you if their payment software does not work. That's a £60 fine for non payment.

The so called 'Trust ' parking app at hospital car parks, is not to be trusted. I thought it would save me time for my visit to Halton Hospital, but after downloading and registering a credit card they charged me £30.15 for my short visit. Complained to them ( of course there is no phone number ! ) but they don't show any interest. Appalling. Don't use.

Absolutely disgusting company with an app that looks and works like it was made by a 6-year-old. It doesn’t function at all, even when you’re just trying to pay for insanely overpriced hospital parking. The app tells you the location doesn’t exist (while you're literally standing right there), or says you can’t pay through the app — so what are you supposed to do?

Then, as if that’s not enough, you get an aggressive letter from paymyparkingcharge.com threatening court action over something that’s entirely the fault of their broken app and terrible system. And no, it’s not just a one-off issue — when I was in a hospital waiting room, multiple people were dealing with the exact same crap. The payment system straight-up doesn’t work.

Feels like they’re doing this on purpose to squeeze more money out of people when they’re already stressed and vulnerable at hospitals. Absolutely shameful.

App and website that does not work fully, followed by the worst support you have ever experienced.

I pray you never have to use this application.

WORST COMPANY EVER, PEOPLE SHOULD BE ASHAMED, THEY ARE THEIVIES CHARGING DOCTORS TO PAY TO PARK WHILE SAVING LIVES.

The new updated Saba parking app is dreadful. It has a different error every time I use it. Sometimes it just loads me onto Google when I try to make payment and just closes the app altogether. More often than not it claims I have an Internet connection error long before I even get to the payment screen and that's when I'm on home WiFi!. I used the old app daily for years without any issues at all. This new update is basically useless and I haven't been able to make a booking once since it was released 2 weeks ago. Instead I now have to queue at the station machines. Get your act together Saba. For the prices you charge, the app should be perfect!

I use West India Quay car park three times a year. I buy a month permit. The website has just changed and the process is even worse and not intuitive at all. I put in the date I wanted to start and the website pulls up the one month permit. I need this as I am away a whole month. I click on buy and go through the whole process, at no point am I presented with a screen confirming what I am paying for. Lo and behold the system started the permit from today, 3 days before I travel to London. Now I cannot contact anyone by phone till Monday and suspect they will be dismissive. I will take a picture of my car, in front of my house in Yorkshire, everyday until I leave home.

Very expensive and not worth paying. Some staff are friendly, however do not guarantee the safety of your car, despite having CCTV

Awful upgraded app. Won’t accept payment. Often fails to load. Cannot buy weekly concession at Croydon Hospital via the app. Unclear successful payment notice. Useless…. If only 0 stars were possible…..

I use this app three times a week to park for work. The “upgrade” is AWFUL. Last week it would not accept any of my cards. I eventually used the station parking machine but I missed my train. I emailed Saba about the issue as pretty sure it wasn’t my cards and received nothing in response. The app doesn’t allow me to select my favourite parking, I have to select T&C each time now, and put in my security number. Why change basic functionality that actually worked? Why no Apple Pay anymore? Did they want too much money? Frankly, if I didn’t HAVE to use this parking company I would not. They’re just the usual who don’t give a toss I guess.

If only 0 stars was an option!
Tried 4 ways to pay with 2 different cards and kept failing.
Customer service utterly useless.
Only option is a postal order so I have to pay to pay the fine!
Imagine once it gets to the higher rate it may start working

Utterly disgusting company,
they put pcn on my vehicle although i had valid payment made, they saying I parked on double yellow lines, however seen time was recorded as 20:21
and the pcn was issued on 21:22 so basically one hour later. what a scam.
I decided still to pay 50 pounds pcn,
here is the drama now.
I couldn't pay for the pcn because their payment system keeps failing and I thought it was my card that was causing the issue, so contacted my bank and I was informed it's their system not the card.
so tried to get intouch but they demanded to make a postal order as the adviser I spoke to said there's no charge in using postal order.
however there's extra £9-£10 when using postal orders.
I can't afford the additional payment so I rang saba customer services back and informed them about the issue but they seem not bothered at all, and told me to use postal order or someone else's card.
I explained I try using 2 different cards but it won't go through and it's saba payment system that's the issue.
the lady said, that she will inform the IT department but she seems not even caring about it and I said to her that I can't afford the extra charges of the postal order and that it's crucial that the payment method should be fixed asap, unfortunately she said "I will raise the issue but u need to make the payment via postal order"

But guess what, I decided not to pay them a signle penny cos they making life difficult for people, why should I use postal order when I should conveniently be able to use my card online?
why are they making life hard for people who can barley make ends meet,
this is utterly ridiculous and unacceptable.
we will see where it leads to.
they are scams!

Very dodgy and expensive can’t afford it I always visit Milton Keynes hospital but can’t afford it, imagine in Milton Keynes area hospital £3 an hour ridiculous it looks like they bribe people in council to get these contracts as it is normal with Saba parking that is what they do. I ask the authorities to wake up and prevent these bribes
15 minutes free Will help no one it takes 20 mins to get to hospital and come back and they know that and majority of customer will stay between 30-50 mins
Tricking people

I’ve tried multiple times to pay on line to paybyphone no avail , tried calling no joy,tried sabaparking no joy, now next day told no payment can be paid retrospectively . You can only pay for 1 day no hourly payment . Was only there 15 minutes on a Sunday morning to pick up as no underground trains… waiting for penalty.Why no late payment…

Disgusting company and nothing but con artists! My son paid for a days parking in good faith not realising at the time he was actually paying for the day before, a day that had already gone!! We appealed as it’s ridiculous that they even have days that have already passed to pay for parking- he still ended up losing appeal and an £60 fine when he’d paid for a days parking. Trading standards here I come!

Scammers tried taking money from my account. So got them blocked by my bank. Then I called them and they tried to deny trying to take cash from my account saying it must be someone else, even though I had their name in front of me. Idiots

Had a blue badge on clear display but got a ticket anyway. Put in an appeal. Got the ticket cancelled in an email. That should have been in, a simple email to say the ticket had been cancelled but that wasn't all. Also in the email was a further 200+ words from them which basically read as how I need to be a better driver and how lucky I am that they cancelled it this time.
It came across as someone who was made to admit they were wrong but do it in by saying how you are wrong.
Completely unprofessional.

I had a wonderful experience with Saba today. Seriously. Yeah I can't believe I'm writing this either I am a real human who is giving 5 stars. The fella Luke who was assisting me today was very professional and helpful, didn't beat around the bush. In the past I've had to pay when getting one digit wrong for my reg (I know very silly), but Luke helped to clear my name very efficiently. I know there's some bad reviews, but basicall what I would reccomend is calling back is the person on the line with you is unhelpful - and be kind. I don't think it's a "given" that you can get it retracted, so call back! And be carefull when putting in your reg numbers, I've waited for hours in the past.

Absolutely disgusting. I was heavily pregnant and had to attend A&E in an emergency. I even declined an ambulance because I felt someone else might need it more urgently — only to be charged £9.50 for 6 hours parking while seeking urgent medical care.

How is it justifiable to penalise people in crisis like this? Especially those making a conscious effort not to burden public resources. Shameful and inhumane!

I made a genuine mistake and ended up paying for another car on my app and not the car that went in the car park that day om the app. Despite trying to appeal SABA sent the issue to ZZPS who now want £170 or debt collectors will be involved ....... they really do not want to know what I did or care.
So it's another Cowboy situation in the paring world and I have no choice but to pay (as they metaphorically have a gun to my head!)