Having changed my email since setting up the Safe Deposits Scotland account, I was having trouble finding verification of the deposit taken on our property. Zuby was so very helpful and reassuring. It... Voir plus
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Lisez les avis des autres
I have found Safe Deposits Scotland to be an excellent service for myself as a landlord. Today I was assisted by a patient charming professional gentleman called Zuby who sent me an email with the i... Voir plus
L'entreprise a répondu
I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Voir plus
L'entreprise a répondu
Mandy was really helpful sorting my account issues. She was friendly and made sure I understood the process taking place ! Thank you Mandy ! :)
À propos de l'entreprise
Écrit par l'entreprise
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Coordonnées de contact
1st Floor, 221 W George St, G2 2ND, Glasgow, Royaume-Uni
- www.safedepositsscotland.com
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Fantastic service
Hi just wanted to say I had fantastic service from a lovely lady named Mandy , I was struggling to get my deposit back online, so I phoned up and Mandy was so helpful and she got my deposit back over the phone. She was so polite. I would definitely recommend Mandy.
22 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Alison,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the positive experience you had with Mandy with regards to getting your deposit back, and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
The staff at SDS really try their best…
The staff at SDS really try their best to offer impartial and fair advice in a tricky area of tenancy deposits.
I found their staff very polite and helpful, thank you.
3 octobre 2025
Avis spontané
Réponse de SafeDeposits Scotland
Hello Steven,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the polite and helpful customer service you have received from us, and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Jodie Majury provided outstanding…
Jodie Majury provided outstanding support when I contacted Safe Deposits Scotland regarding an issue. She was professional, efficient, and took the time to explain everything clearly, which really helped put me at ease. Thanks to her, the whole process was handled quickly and without any hassle. Excellent customer service—many thanks, Jodie!
20 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Calum,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received from Jodie, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Always find the staff extremely helpful
Always find the staff extremely knowledgeable and helpful. Not always confident online so usually phone. Today Amy assisted me with great customer service.
17 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello William,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Amy, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Liam couldn't have been more helpful
Liam couldn't have been more helpful. Process was made very easy with his help.
16 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Amanda,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Liam, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Big thank you to Jodie
I can't imagine the amount of calls you get on a daily basis, so appreciate you " JODIE " for your kindness and patience in taking the time and helping me sort out my deposit and for addressing all my queries...
Your doing a phenomenal job, keep it up...
14 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Melbourne,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Jodie. We have shared your kind words with them, along with our wider team.
Kind regards,
SafeDeposits Scotland
Jodie was very quick and efficient with…
Jodie was very quick and efficient with her replies, very happy thank you very much!
9 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Shannon,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the quick and efficient customer service you received from Jodie, and have passed your positive feedback over to them, along with our wider team.
Kind regards,
SafeDeposits Scotland
The customer service has been amazing
The customer service has been amazing. I wasn’t waiting long for replies at all and now have my issue sorted! It was brilliant fast service. I want to thank Jodie Majury for the amazing help!
8 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Brianna,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the amazing customer service you received from Jodie, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Non propriamente corretti
Non propriamente corretti, website che non funziona,non rispondono nella giusta maniera con poca chiarezza.Impossibile fare log in come dovrebbe essere
25 mars 2026
Avis spontané
Réponse de SafeDeposits Scotland
Ciao Cristina,
Grazie per la tua recensione su SafeDeposits Scotland.
Ci dispiace sapere che non sei soddisfatta della tua esperienza.
Il nostro team è disponibile dalle 8:00 alle 22:00, dal lunedì al venerdì, e risponde tempestivamente a qualsiasi richiesta, inclusi i problemi di accesso.
Sebbene non possiamo discutere di casi specifici, vedo che il consulente assegnato al tuo caso ti ha fornito le istruzioni necessarie.
Cordiali saluti,
SafeDeposits Scotland
Excellent service
Excellent service. I phoned up with a complicated issue and it was resolved in half an hour.
18 mars 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Andrew,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the excellent customer service you received, and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Mandy was fantastic
Mandy was fantastic! She helped me effortlessly and solved the issue is minutes
11 mars 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Leanne,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the fantastic customer service you received from Mandy and have passed your feedback on to them, as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Niamh quigley was very helpful on the…
Niamh quigley was very helpful on the phone and got us quickly through to what we were needing done couldn’t have done it any better great work
6 mars 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Svon,
Thank you for your positive review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from Niamh and have passed your positive feedback on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Best customer service experience ever
I recently spoke with Christina Scott regarding my security deposit, and I just want to say how absolutely amazing she was. From start to finish, she was patient, kind, and incredibly helpful. She guided me through the entire process, filled everything in with me, and made something that felt stressful so much easier.
Not everyone is confident with technology or online forms, and it truly means a lot when someone takes the time to support you properly. The whole process was handled quickly and professionally, and it was honestly one of the best customer service experiences I’ve had over the phone.
Thank you, Christina your help really meant a lot.
3 mars 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Christne,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the amazing customer service you received from Christina and have shared your positive review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Recommended
Very easy company to interact with. Staff were quick to help and made it seamless. Jemma Henderson in particular was helpful
23 février 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Bethany,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Jemma and have passed your feedback on to them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Christina Scott was extremely helpful…
Christina Scott was extremely helpful when I called Safe Deposits Scotland to sort out an issue I was having. She was very efficient, professional, and took the time to explain everything clearly, which really put my mind at ease. The whole process was handled quickly and smoothly thanks to her support. Excellent customer service — thank you, Christina!
19 février 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Tom,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the efficient and professional customer service you received from Christina, and we have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer service line
Great customer service line. Ameen was really helpful and my issue was sorted promptly
29 janvier 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Olivia,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Ameen and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Very friendly & helpful group of people…
Very friendly & helpful group of people in my experience
23 janvier 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Nathan,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the friendly and helpful customer service you have received from our team, and have shared your positive review with them.
Kind regards,
SafeDeposits Scotland
professional, competent and kind
the issue i called about was dealt with by Jemma professionally, competently, quickly and human-kindly—this is what proper, and not so common these days, customer care means
21 janvier 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Kuba,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the professional, competent and kind customer service that you received from Jemma, and we have passed your positive feedback on to them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Competent, efficient and friendly staff
Friendly, helpful staff. Resolved an issue promptly for me.
15 janvier 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the friendly and helpful customer service you received from our staff and have shared this with them.
Kind regards,
SafeDeposits Scotland
Jemma and safe deposit Scotland
Jemma who helped me was patient and very happy to help with my dyslexia, she didn't hurry or get impatient just took her time with me and that helped me a lot, I'd forgotten about my deposit as it was over a year ago I moved out so it's great to know there are honest group's out there actually trying to help👍
14 janvier 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from Jemma to retrieve your deposit and have passed this on to them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
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