From start to finish George & the entire Salus Sauna team went above and beyond. From selecting the right sauna, to helping guide my contractors on installation they were there every step of the way.... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I couldnt be happier with my sauna- I use it daily. When I had a slight problem with a light controller, George Castaneda was immediately available for assistance. He not only helped with me with a re... Voir plus
Salus Saunas is a brilliant partner. Supportive, timely, reliable, professional and kind. The Salus Team has exceeded every expectation. A great Sauna, and a wonderful experience. If you want to deal... Voir plus
L'entreprise a répondu
Everything as expected. High quality. Support was first-rate (Mark and the team -- real knowledgeable people reply to email / phone) -- specific construction questions answered professionally. An... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Salus Saunas
Écrit par l'entreprise
Salus Saunas is USA's trusted one-stop shop for premium sauna solutions, bringing over 13 years of industry expertise to help customers transform their homes with the relaxation and health benefits of sauna therapy. We offer a diverse range of high-quality infrared, traditional, and hybrid saunas crafted to fit seamlessly into any indoor or outdoor space. Our commitment to craftsmanship and customer satisfaction means each sauna is designed for long-term wellness and enjoyment, backed by our exceptional customer support.
From the initial purchase to installation and beyond, our team is dedicated to providing a smooth and personalized experience. We offer clear guidance in selecting the ideal sauna for your needs and dependable aftercare to ensure every customer feels confident and supported. Our customer service is available every step of the way, so you can reach out whenever needed for advice or assistance.
At Salus Saunas, we’re more than a sauna retailer; we’re a wellness partner, focused on delivering the best in both product quality and customer care. Discover how sauna therapy can enhance your lifestyle and well-being with Salus Saunas, your trusted source for all things sauna.
Coordonnées de contact
4,7
Excellent
72 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Salus Saunas
Thanks for your review! We experienced a slight delay in shipping following the holidays due to a high volume of orders, but we always strive to do the best we can!
Réponse de Salus Saunas
Thank you, we are always here for you :)
Enjoying some warmth this winter
Customer service was great, the spa easy to assemble ( albeit a little hard to get into a basement), and the finished product solid. Do wish the bench was a little wider but all in all really enjoy using it.
6 janvier 2025
Réponse de Salus Saunas
Thank you for your review and glad you like your sauna, we very much appreciate your feedback!
Amazing customer service
Amazing customer service! Delivery was quick and set up was simple. The company’s communication is amazing, it almost felt too good to be true lol. We love our sauna and use it everyday
26 décembre 2024
Réponse de Salus Saunas
Thank you so much, we are ecstatic you are enjoying your sauna!
Highly Recommend
Delivery was on time, easy to assemble with great instructions and videos, good enough quality materials of construction, speakers were better than expected and fantastic heat distribution.
5 décembre 2024
Réponse de Salus Saunas
Thanks Bobby! Glad you are enjoying your sauna!
First class service from the Salus…
First class service from the Salus team! From start to finish. Everything arrived timely and as expected. With one hiccup where I got one bad box of rocks out of 15 and we had an issue with a bunch of them cracking and popping when we first heated it... I made mention to their team (which were easy to get on the phone multiple times), and they quickly sent out a fresh set of new rocks. You can't have everything of this size always end up perfectly, or very rarely, but when issues do arise, you want to have aligned with a professional and quick responding outfit like Salus. Hats off to their entire team over there! 10/10
5 décembre 2024
Réponse de Salus Saunas
Thank you very much for your review! We strive to provide the best customer service and happy customers make it all worth it.
Unexpectedly easy from start to finish
Unexpectedly easy from start to finish. Customer service helped me pick the appropriate sauna and then offered a coupon code. Delivery went exactly as expected on a large item such as this. The sauna came in pieces making it easy to move into the house and made it organized so assembly was as easy as could be. We’ve been using our sauna and getting great sleep ever since 😀
12 décembre 2024
Réponse de Salus Saunas
Thank you for your review Rebecca! We are happy you are enjoying your sauna :)
Great customer service and very nice…
Great customer service and very nice build quality.
21 novembre 2024
Réponse de Salus Saunas
Thank you for your review James!
Had exact product I was looking for and…
Had exact product I was looking for and shipped very quickly.
18 novembre 2024
Réponse de Salus Saunas
We are glad we could help! Thank you!
Réponse de Salus Saunas
Thank you Robert! We hope you love your sauna experience, always here to help!
Very helpful with purchase and…
Very helpful with purchase and information regarding delivery. Still waiting to get electric hookup but sauna is very nice.
7 octobre 2024
Réponse de Salus Saunas
Thank you for your review! Reach out if you need any assistance with the electrical, we are always here to assist you!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.