We've used seatfrog a few times now and it has been great fun waiting for the auction to finish and getting our first class treats. Really easy to use. Yesterday unfortunately the train was declas... Voir plus
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Lisez les avis des autres
Super swift response and positive outcome in less than 24 hours. Excellent customer service! I also appreciated Ella's email and the comment about 'feeling warm and fuzzy inside' - made me smile and... Voir plus
My return journey down to Manchester Airport was cancelled due to a points failure. I had bid for upgrades on Seatfrog who were quick to offer a refund for the outward upgrade, thanks Richard. The ret... Voir plus
I’ve used Seatfrog for a number of years and never had an issue. This trip my train was cancelled after booking an upgrade. Sorting out a refund was entirely painless, the process smooth and the h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Coordonnées de contact
London, Royaume-Uni
- info@seatfrog.com
- www.seatfrog.com
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Great service from Aaron who sorted out…
Great service from Aaron who sorted out a refund from my cancelled train super fast , great communication and service
21 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Lisa, we're delighted Aaron could get your refund sorted so quickly after your train was cancelled. We'll make sure your lovely feedback is shared with him. Thanks for your review!
Excellent refund speed
Usually we don’t have any trouble with trains that we upgrade on. However, on this day although our train was on time the service before and after were cancelled by EMR. Consequently the train was very crowded and was declassified. We still got into 1st class, albeit that we had to sit on the floor in the vestibule. No fault of Seatfrog, and they refunded without hesitation. Excellent service.
19 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Malcolm, that certainly doesn't sound like the First Class experience you were hoping for! Sorry your journey was affected by the disruption, but we're pleased we could get your refund sorted without any hassle. Thanks for sharing your experience 🐸
Great customer support
Great customer support - Aaron knew my issue quickly and resolved nicely
17 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Christopher, thanks for your review! It's great to hear Aaron was able to quickly understand the issue and get everything sorted for you. We'll be sure to pass your feedback on.
as always with seatfrog - great
as always with seatfrog, a pleasure - even when things dont go right, they refund quickly & fairly.
20 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Frankie, it's always lovely to hear from a returning Seatfrog user. While we hope everything goes smoothly, we're glad to hear you've found our refund process quick and fair whenever things don't go to plan. Thanks for your continued support 🐸
full refund
My train was cancelled, and I had no problem getting a full refund thank you Aaron for sorting it out so quickly.
20 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Barry, sorry your train was cancelled, but we're pleased Aaron could get your refund sorted so quickly. Thanks for taking the time to leave us a review 🐸
Super cool product
Super cool product. Only found out about it recently and I've already had a couple of first class upgrades which were super affordable.
Today I also had to contact customer support regarding a refund and they've been ace about it. Thanks Aaron!
20 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Tudor, welcome aboard! It's brilliant to hear you've already managed to bag a couple of affordable First Class upgrades. We're also glad Aaron could help with your refund when you needed it. Thanks for the fantastic review 🐸
Great customer experience
I always find Seatfrog really easy to use, the app design is very straightforward.
Ny train home recently was cancelled and after completing the form Aaron from Seatfrog got in touch to arrange a refund. Super impressed with them! Great customer service.
20 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Richard, thanks for the lovely feedback. It's great to hear you've found the app easy to use, and we're pleased Aaron could get your refund sorted quickly after your train was cancelled. We really appreciate your support 🐸
Aaron in Customer Support was very…
Aaron in Customer Support was very responsive and resolved my request. Thanks Aaron.
20 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Shaun, thanks for the shout-out! We'll make sure your kind words are passed on to Aaron—he'll be pleased to hear he could help 🐸
Needed help with booking
Needed help with booking. Team prompt to reply with great advice and resolved my query really quickly.
Brilliant service
20 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Jane, thanks for your review! We're delighted the team could answer your booking questions and get everything sorted so quickly. We hope you enjoy your next journey with Seatfrog 🐸
Vanessa was super helpful in sorting refund
Vanessa was super helpful in sorting my refund when the train was delayed for hours
17 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi there, sorry your journey was delayed, but we're pleased Vanessa could get your refund sorted for you. Thanks for taking the time to leave a review 🐸
Eibhilín S Was super helpful!
Eibhilín S Was super helpful - really made my day by being so supportive and putting my mind at ease. Great service really goes a long way. Thank you!
17 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Sophie, this is such a lovely review to read. It's wonderful to hear Eibhilín was able to put your mind at ease. That's exactly the kind of support we aim to provide. We'll be sure to pass this on 🐸
Great service
I made a mess of a ticket purchase but was able to get it sorted straight away thanks to Eibhilín. Great service all around.
10 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Will, ticket mishaps happen to the best of us! 😄 We're delighted Eibhilín could help get everything back on track. Thanks for your kind words.
SeatFrog customer service
I have had a great experience with Ella from SeatFrog. My issue was resolved in full and very rapidly. Best customer service I have had in a long time
17 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Adam, what a compliment! We'll make sure Ella sees your feedback, she'll be so pleased to know she made such a positive impression. Thanks for sharing your experience 🐸
I won a seat and my train was over an…
I won a seat and my train was over an hour late, I applied for a refund and was immediately contacted by Vanessa to confirm the refund. Great service
10 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Janice, thanks for your review! Sorry your journey was delayed, but we're pleased Vanessa could confirm your refund so quickly. We hope your next trip is a much smoother one 🐸
Great refund process
Sadly the first class carriage was pulled from my train so the upgrade I bid for was no use. However the refund process through Seatfrog was quick and easy (thanks Ella) and so at least I wasn't out of pocket.
16 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Miles, it's a shame you didn't get to enjoy your upgrade, but we're glad the refund process was quick and easy. We'll be sure to pass your thanks on to Ella.
Great service
I’ve only recently started using Seatfrog but recommend them. Very easy to use via their app.
I bought an upgrade this week and despite first class being scheduled by Greater Anglia, the train had no first class.
I submitted my claim to Seatfrog for a refund while I was on the train to London and just a few days later, I’ve had a great response from Ella confirming my refund will be processed in the next few days.
Great service and a great outcome
15 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi there, welcome to Seatfrog! Sorry Greater Anglia couldn't provide First Class on the day, but it's great to hear Ella could get everything sorted for you. Thanks for the recommendation, we hope your future upgrades are a little more luxurious! 🐸
Excellent Service
Unfortunately my train was cancelled but the process to secure a refund was straight forward and also very speedy, Ella was very helpful in sorting this!
17 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Reece, thanks for taking the time to leave a review. Sorry your train was cancelled, but we're pleased Ella could help make the refund process quick and straightforward.
Excellent customer service from Aaron
Excellent customer service from Aaron
16 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Joe, short and sweet, we love it! 😄 Thanks for the shout-out. We'll make sure Aaron sees it 🐸
Very helpful when I made a mistake with…
Very helpful when I made a mistake with an upgrade.
16 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Sara, thanks for your review! We're glad the team could help get everything sorted after your booking mistake. We really appreciate your support.
I made a mistake and put a bid in for…
I made a mistake and put a bid in for an upgrade in a train going in the wrong direction. I contacted Seatfrog and it was sorted right away. Very politely at sensitivity. Thank you Aaron at Seatfrog.
16 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Sheena, sending a bid in the wrong direction is definitely one to laugh about afterwards! 😄 We're pleased Aaron could get everything sorted quickly for you. Thanks for your lovely review 🐸
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