Seatfrog is a great way to jazz up your journey. I’ve won a few auctions and it’s made the journey sweeter. I’ve also had the misfortune of winning an auction for a train that was then declassified so... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We've used seatfrog a few times now and it has been great fun waiting for the auction to finish and getting our first class treats. Really easy to use. Yesterday unfortunately the train was declas... Voir plus
Great idea and service. Special shout out to Ella who helped me navigate some last minute travel disruption and keep my seat upgrade without additional cost.
Super swift response and positive outcome in less than 24 hours. Excellent customer service! I also appreciated Ella's email and the comment about 'feeling warm and fuzzy inside' - made me smile and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Coordonnées de contact
London, Royaume-Uni
- info@seatfrog.com
- www.seatfrog.com
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service from Aaron
Excellent customer service from Aaron
16 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Joe, short and sweet, we love it! 😄 Thanks for the shout-out. We'll make sure Aaron sees it 🐸
Very helpful when I made a mistake with…
Very helpful when I made a mistake with an upgrade.
16 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Sara, thanks for your review! We're glad the team could help get everything sorted after your booking mistake. We really appreciate your support.
I made a mistake and put a bid in for…
I made a mistake and put a bid in for an upgrade in a train going in the wrong direction. I contacted Seatfrog and it was sorted right away. Very politely at sensitivity. Thank you Aaron at Seatfrog.
16 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Sheena, sending a bid in the wrong direction is definitely one to laugh about afterwards! 😄 We're pleased Aaron could get everything sorted quickly for you. Thanks for your lovely review 🐸
Great app, great experience
I’ve used this app for years but recently I’ve been using it more having to travel to London from York once a week. I actually tell people about this app all the time!
Recently had a really great experience with their customer service. Big fan!
15 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Andrew, this is brilliant to read! Thanks for recommending Seatfrog to so many people, it really means a lot. We're delighted the team could make your recent experience such a positive one 🐸
Credit must be given where deserved
Credit must be given where deserved. I was a first time user and bid on the wrong date and thought I had lost my money. But the team got back to me and issued me a full refund to their credit. They didn’t have to but that’s great customer service in my opinion.
16 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi there, thanks for giving Seatfrog a try! We're really pleased the team could help put things right for you, and we hope it's the first of many successful upgrades 🐸
Review of Seatfrog customer service
The process of reviewing my refund request was handled very promptly, with charm and responsively
15 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi David, thanks for your review. It's great to hear your refund request was handled promptly and with the level of service we always aim to provide.
My train was declassified due to delays…
My train was declassified due to delays and cancellations so I wasn’t sure if Seatfrog would refund me. Thanks to Vanessa they are! Great service and prompt response.
9 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Sue, sorry your train ended up being declassified, but we're delighted Vanessa could get your refund sorted so quickly. Thanks for your kind words 🐸
Réponse de Seatfrog
Hi Sue, thanks so much for the lovely review! We're delighted you've enjoyed both the app and the support from the team 🐸
Aaron from Seat Frog customer service…
Aaron from Seat Frog customer service helped me out - and the fact he was able to do that reflects well on seat frog as well. Good experience. Thank you
15 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Conor, thanks for taking the time to leave a review. We'll make sure your kind words are passed on to Aaron. He'll really appreciate them 🐸
Refund received on my upgrade
I won an upgrade on my train ticket through Seatfrog but just my luck on the day my train was cancelled I wondered if I had lost my money but claimed direct to Seatfrog and was happy to hear from Vanessa that my claim was successful so not out of pocket will definitely use Seatfrog again
Thanks for the Refund
Steve
9 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Steve, sorry your train was cancelled, but it's great to hear Vanessa could get your refund sorted and make sure you weren't left out of pocket. Thanks for your review, and we look forward to helping with your next upgrade 🐸
Perfect service
Excellent customer service...can't fault it....everything 👌
13 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Caroline, what a lovely review! Thanks so much for your kind words, we're delighted you had such a positive experience 🐸
Great response and acknowledgement of…
Great response and acknowledgement of issue which was flagged. Good turnaround time too - thank you Eibhilín!
12 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Haleema, thanks for taking the time to leave a review. It's great to hear Eibhilín could get everything acknowledged and resolved so quickly. We'll be sure to pass your feedback on.
Super fast refund thank you
This is my second time using Seat frog and I’ve found it so easy and fun to use. I needed to claim back my upgrades due to cancellation of all trains to my destination. Vanessa dealt with my claim and I’ve already received my refund. Super quick and friendly service. Thanks ☺️
11 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Amanda, we're so pleased you've been enjoying Seatfrog! Sorry your journey didn't go to plan, but it's great to hear Vanessa could get your refund sorted so quickly. Thanks for hopping back on board with us 🐸
I had an issue with a refund following train cancellation
I had an issue with a refund following a train cancellation, Eibhilín
Was professional and dealt with the problem quickly. Thank you
9 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Lee, thanks for your review. Sorry you ran into an issue after your train was cancelled, but we're pleased Eibhilín could get everything sorted quickly for you.
Réponse de Seatfrog
Hi Alison, thanks for the lovely feedback! We'll make sure Eibhilín sees your kind words—she'll really appreciate them 🐸
Very prompt response…
Very prompt response to a cancelled train refund request. The money was back in my account on the first working day after my request. Thank you Seatfrog and Eibhilín
13 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Martin, thanks for sharing your experience. It's great to hear the refund was back with you so quickly, and we'll be sure to pass your thanks on to Eibhilín.
Aaron replied in less than 24h and was…
Aaron replied in less than 24h and was very efficient when I had issue on the train with my ticket so appreciate the service.
13 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Florian, thanks for taking the time to leave a review. We're pleased Aaron could get everything sorted for you so quickly, and we'll make sure your feedback is shared with him 🐸
Best customer service team
All the customer service team at searfrog are brilliant at what they do. So kind and caring and genuinely want to help resolve issues. Special shout out to Aaron for his humour and great personality. You are an asset to your team. Keep up the good work guys, its noticeable. X
11 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Dean, this was such a lovely review to read! We always aim to bring a human touch to customer support, so it's brilliant to hear that came across. Aaron will definitely appreciate the shout-out, and we'll make sure the rest of the team sees your kind words too 🐸
Good customer service
Very quick. No quibble refund after my train was overcrowded leaving first class tickets declassified
26 juin 2026
Avis spontané
Réponse de Seatfrog
Hi there, thanks for your review. Sorry your train ended up being declassified, but we're pleased the refund process was quick and hassle-free. Thanks for sharing your experience.
Great app and interfaces with rail…
Great app and interfaces with rail upgrades well. Swift response when train cancelled - Eibhilín was professional and polite and sorted the refund. Great app to get tickets too!
12 juillet 2026
Avis spontané
Réponse de Seatfrog
Hi Paul, we're delighted to hear you've been enjoying the app! Sorry your train was cancelled, but it's great to know Eibhilín could get your refund sorted quickly. Thanks for the fantastic review 🐸
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.