Quality items. Bought the Peace bracelet for a friends retirement. The Chakras multi colour for myself. Both posted efficiently and packed in small hessian bag Would recommend this Company
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Lisez les avis des autres
Everything was great from ordering to receipt. Now five months later, my bracelet has fallen apart. Sehaya have offered a replacement for £9.99, instead of the full refund or replacement that I shou... Voir plus
well made earrings,quick delivery ,came in a nice little bag,good price.i bought these earrings for my grandaughter to wear at her dad,s wedding.The reason i bought them was they appeared to be inten... Voir plus
Totally awesome customer service! Bought an anniversary present for my partner which was delayed by delivery issues (Nothing to do with Seller) Kept going despite difficulties until we got the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a UK based company of handmade jewellery with natural stones and gems
Coordonnées de contact
60 Windsor Avenue, SW19 2RR, London, Royaume-Uni
- sales@sehaya.com
- www.sehaya.com
4,5
Excellent
525 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Arrived quickly as sold.
25 novembre 2024
Réponse de Sehaya
Hi Carl,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Miriam,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Nice Bracelet Shame about the Earings
Delivery was good, the bracelet I received was fine, the earing's unfortunately are of a poor quality, the circular bands/rings on which the stones are attached are flimsy and separate at the point where the stones are attached. The result of this is that stones can easily come away from rings. This was the case when I received the earing's. When I received the the package, on opening the draw bag that contained the earing's one of the rings stones had come away from ring. As a result I will only be giving the bracelet as a present to my niece for Christmas as the earing's are defective.
19/12/2024 - Response to Sehaya
Thanks for getting back to me.
I think that in the case of the earrings 1 star is a fair reflection of the product. As you said and apologised for, Sehaya has caused disappointment and inconvenience and alternatives had to be sought.
Yes it is the responsibility of the buyer to contact the seller if there is an issue with a product, but it is also the buyers prerogative not to contact the seller if they are unhappy. By not contacting the seller the buyer is not doing anything wrong which you seem to be implying.
It is the responsibility of the seller not the buyer to ensure that things don't go wrong and that a quality product and service is provided. Sadly Sehaya this time around have failed and perfection remains elusive.
25 novembre 2024
Réponse de Sehaya
Hi Brendon,
Thank you for taking the time to leave a review
We are sorry to hear that there has been an issue with the earrings... Unfortunately, no matter how hard we strive for perfection, things can go occasionally wrong. However, we do have a very attentive customer service and we resolve all issues promptly. We are quite disappointed to see that you rated our service with 1-star without even contacting us and giving us a chance to make things right...
In any case, since there is an issue with the earrings, you are eligible for a refund or for a replacement either for the same earrings or for a different product. Should you wish to take advantage of that, please reach out to our team. We will only need a photo of the earrings you received.
In any case, we do apologise for the disappointment and the inconvenience this has caused you
Best regards
chakra bracelet
purchased as a gift, looks really good and came in a nice little bag too!
Absolutely no problems with the purchase or the delivery by Royal Mail.
Happy to recommend Sehaya
25 novembre 2024
Réponse de Sehaya
Hi Adrian,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Kevin,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
The earrings were beautiful and were…
The earrings were beautiful and were delivered on time.
28 octobre 2024
Réponse de Sehaya
Hi Mrs Margaret,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Not the same colours as shown on line
They are beautiful earrings, but colors were quite different to what was in the photograph on line. I did not feel they fit me
Thanks for your reply, I gave them as a present, and my friend loved them. So happy it worked out.
For future reference it would be great you put the exact photo :)
30 octobre 2024
Réponse de Sehaya
Hi Aurora,
Thank you for taking the time to leave a review, we appreciate it
We are sorry to hear that you are not happy with the product... You can always return it for a refund or for an exchange.
We have a returns portal that you can find on our website or you can just email us
Best regards
Best regards
Réponse de Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
The earrings are lovely and colourful
The earrings are lovely and colourful. My daughter-in-law loved them!
23 octobre 2024
Réponse de Sehaya
Hi Maria,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that it was a success and that you are happy with your experience with us.
Best regards
Excellent quality product
Prompt delivery and excellent product. Nicely presented too.
29 octobre 2024
Réponse de Sehaya
Hi Gazrock,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Mr Long,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
really cute jewellery!
8 octobre 2024
Avis spontané
Réponse de Sehaya
Hi Marion,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Duncan,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
excellent quality and value for money
26 septembre 2024
Réponse de Sehaya
Hi Jocelyn,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Robert,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Beautiful earrings that arrived quickly.
27 septembre 2024
Réponse de Sehaya
Hi Mrs Lesley,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Great quality product
Great quality product, arrived super fast. Can’t fault them. Thanks
24 septembre 2024
Réponse de Sehaya
Hi Robert,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Matt,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Unfortunately the Tibetan Jasper…
Unfortunately the Tibetan Jasper bracelet I purchased, which I liked, could not be adjusted to fit over my hand. Looking at the arrangement you should be able to extend the bracelet to fit over your hand then pull it to tighten on your wrist. I used some force to try and extend it, but was concerned I would do some damage. Therefore not worn the bracelet.
28 août 2024
Réponse de Sehaya
Hi Chris,
Thank you for taking the time to leave a review, we appreciate it.
The Tibetan Bracelet is adjusted indeed, as mentioned in the product description. From the sound of it, you just need to apply a little bit of more force. The knot is on the tight side to prevent it loosing up on the long term.
If you had contacted us, we would have sent you visuals describing how to adjust the bracelet
We would appreciate it if you could amend your review since it doesn't reflect the truth
Thank you again
Best regards
Réponse de Sehaya
Hi Simon,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
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