SES Water Avis 77

I had a credit on my account at the end of a 6 monthly billing cycle, which amounted to around 2 months payments. So politely asked for this to be refunded, a simple request you would think! However after multiple email exchanges they don't seem to grasp the concept. They are assuming my water consumption is going to increase substantially over the next billing period, and I will need this credit. In frustration I have cancelled payment by direct debit, and will settle my bills on arrival, every 6 months.

Ask SES waters for a Suspect access request and you find out that this company runs a credit check in your name without your consent just to obtain your details and then starting to overcharge and billing you. I've been charged for a 4 person household and I live alone in a one bedroom flat. As the property don't even have a water meter. Furthermore the company went out of its way and without taking me to court made a attachment to earnings through DWP. Now I have to pay the overcharged bill which changed from 210£ to 800£ without any explanation or meter readings. Thank you SES Water for messing people's life's up. To me this company is a criminal organisation, they don't need meter readings to charge you. If I ever find the hot tub or swimming pool in my flat which would be the only explanation for a bill amount from 800£ lol. I will seek legal advice and take them to court. As I never given them any of my detail neither did I gave my consent to a credit check or becoming a customer at this company. Modern day criminal company if I could give 0 stars I would.

I received a letter today stating I haven't being paying bills when I have a direct debit setup and I have evidence that bills are have been and are being paid. SES Water have now cancelled my current plan! This is the third time this has happened since moving into a new property, approximately once a year! It now seems only fair to get a solicitor on the case. I wish I could use a different water provider! Totally incompetent!

Must be the worst water company ever. Completely inept . I rented as a disabled pensioner a flat on the vulnerable list . Bullied incessantly by SES water . Gave notice that I was moving , suddenly sent a bill for in excess of £2000.00 pounds which was very clearly wrong. I complained and complained. by email Given the royal runaround. Then threatened with anengineers inspection, despite the fact I was moving out within days. Eventually SES water agreed not to send an engineer. One afternoon returned to flat to find that engineers had visited and left a card. Complained again. This time threatened with bailiffs. Complained
numerous times by email to the CEO Ian Cains. Eventually I received an email from Ian Cains to say that it was an error ( ?) and the account was in credit. That was March 2025. Despite requesting my money back. costs and damages not a penny. Emails to the CEO now returned and marked blocked. Totally unacceptable at every level. I asked to attend
.No response. Sent to the press . Told by SES water to go to CCW which was appallingly . No idea of the law or how serious the case was. Like SES water a could not care less attitude. OFWAT equally bad. How and why is this even allowed? Now having to litigate as a disabled pensioner. Even worse has anyone else just walked away or paid bills that were wrong?

I paid this company £248.76 on their automated service in error on 4th November 2025 and despite contacting them on a daily basis I am yet to receive any refund. They are generally polite and helpful but nothing materialises, their finance department has no contact details available. This is now in the hands of my bank and I expect substantial compensation re stress.

Reported a leak months ago after receiving a massive bill i was in the middle of moving and Informed everyone including the incoming tenant, they have still not fixed the leak and have claimed i never informed them, I was forced to pay the bill in full and was told in no uncertain terms that even if the leak was fixed I wouldn't get any money back, it has been established that the leak is down to them and I am still fighting to claim back money I am owed even after talking to the rudest man on the phone who then lied about me reporting the leak and massive bill.

Only getting a star as only way to write review. My treatment by this company today was disappointing, to be a long standing customer and receive poor service. Called to try and make an arrangement on my account which has never been an issue, to be advised this can be done but extremely high costs advised unable to commit to this and no advised no arrangements can be sent. This how we treat vulnerable customers and people finically needing help. Great service

Had a compulsory water meter installed, on the day of installation, it seemed to be leaking water, I notified the installer who drained it, and within a few minutes was full again, he proceed to drain it again, and again it refilled, he called his head office who told him that we have a low water level. I now have a stream running outside my house and a water logged drive way, an inspector called and confirmed a leak, possibly on the connection, he scheduled a repair job for Friday the 14th, called on Monday to be told an emergency repair job was booked in for Friday the 14th November, called them this morning to be told that it been rescheduled as it’s according to them not an emergency anymore. I guess water meter leaking = £’s. Profit comes first I guess, it doesn’t matter that we have a disabled adult in the house and a new born.
It’s now been re scheduled for Tuesday the 18th, but have been told it’s not guaranteed. If I could give a zero star rating I would have. Angry 😡 customer

Wouldn’t even rate them a 1!

I notified SES Water and cancelled my account six weeks in advance of moving house. Despite this, I received a bill charging me for usage after I had already vacated the property.

I contacted SES Water via email three times. I only received one reply, which was unclear and did not address the issue, and received no further response. I then called to speak with someone, but the call was disconnected. When I rang back, I was spoken to rudely and was not offered any meaningful assistance.

This experience has been extremely frustrating and reflects poor customer service and communication.

SES WATER. THE MOST NOTORIOUS PEOPLE ON THE EARTH. THEY CUT MY WATER OFF. I SENT THEM A PROOF OF PAYMENT, AND THIS IS THEIR RESPONSE.
For us to investigate this matter further and assist you effectively, could you kindly provide your SES Business Water account number?

As you’ve mentioned that payments have been made to your account, it is unlikely that we would have disconnected your water supply. However, we would like to confirm this and ensure everything is in order on our end.

Once we have your account details, we will investigate and provide a full update as soon as possible.

Thank you for your cooperation, and please don’t hesitate to reach out if you have any further questions.
INCOMPETENT PEOPLE AND COMPANY. PLEASE STAY AWAY FROM THEM.
SINCE WEDNESDAY, 24-09-2025, AND NO RESULT OF THE INVESTIGATION.

Just received our bill to discover a 54% increase on the same period last year despite only a 3% increase in usage.
Unjustifiable and extortionate price increase.

An SES engineer told me I qualified for the lead replacement scheme, and SES sent me a letter explaining the scheme only to be told I don't qualify after I have already booked to have the work done on my side. Why send a letter about the scheme to my address if I am then told I don't qualify just by providing my address on the phone?

i was running the tap it tastes like suirige and ant came out the tap a dead ant was in the cup

Dear SES
You are the biggest scammers in the world.How could you open account on my brother in law which he never lived in the property and owned the property and you are asking him to pay the bill for 5500£.Im asking why he should pay the bill for someone who lives there and bought the property???Any way my brother in law left the UK in 2018 and he wasn't here when you allegedly opened his account and now you send the bailiff to my home address and I'm asking why are you scamming the people and accusing them on owning the money.I send you the paper from the solicitor which is the proof we sold the property in December 2020 and we moved away and you allegedly opened the account on my brother in law in September 2020 and I'm asking why the hell you did that.Right now I'm going to report you to Financial Conduct and also to Financial Ombudsman for falsely accusations and I'm asking you to remove my brother in law the name from the bailiff company and do not send the letter to me and also contact the person who bought the property and using your water.It is simple job check your computer and papers properly and don't accuse wrongly people because you are a SCAMMER

I had a number of queries relating to the change to metered water and rather than ignore my letter as SES has a monopoly over the supply of water, I received a detailed response from the Customer Care Team responding to each of my questions in turn. An impressive response. I have also been impressed with the e-mails sent to keep customers up to date with what is happening within the SES Water area.

This was such a well-delivered educational session delivered by very knowledgeable staff, who were engaging and willing to answer all the children's questions. I thought it was perfectly pitched for my year 5 class and the fact they walked away saying this was their best trip, says it all!

Terrible company and should be held to account and severely fined by OFWAT etc . I am a disabled pensioner and was on the Vulnerable list for 10 years .I privately rented a flat . Without my knowledge or consent (as the only account holder ) SES water entered into correspondence with the agent in respect of water usage. I served a DSAR immediately after it refused to provide copies of the correspondence voluntarily, upon the CEO and Finance Director. Still refused to provide the correspondence. Complete breach of data protection GDR,, Contract. Not content with this level of ineptitude and bullying , I received a very aggressive email demanding payment of a huge sum that SES water knew I had not even used with the threat of debt collectors. I complained again to the CEO and Finance Director and swiftly pointed out the law. The CEO on this occasion emailed me very quickly to apologise ( accepted ) .Then he confirmed that the account was in fact in credit by almost a £100.00 I moved out of that flat on the 12th March 2025 and gave notice . I emailed to request the monies be paid back by fast payment. Instead I received yet another aggressive demand ,that I had to agree to waive a small sum notwithstanding the CEO own email and confirmation. A month later no refund , my damages or costs or correspondence. I refused and emailed both Finance Director and CEO direct . Ignored by both . Thereafter sent very aggressive emails stating not responding SES Water refused at every level to advise me of the areas it covered as I have no wish ever to be a customer again. Disgraceful .If I could give it no stars I would . By far the worst water company ever in excess of 40 years plus I have lived all over the world and UK.

Hi I spoke to Vadsi today and she was great at explaining to me all the bills and charges.

My bills increased significantly over a period of time, there was no change to our water usage during that time.
I was advised to perform a tap test, however this wasn't possible as the meter on the pathway was not visible to check the reading. We had a damp inspection on our property, this identified a leak, although the engineer was unable to locate it.

We were moving from the property so I requested copy bills so I could make payment for the correct/usual usage, this was over 18 months ago, to date I still await those bills.
Recently I received a call from the SES Water Collections Department, they chap I spoke to was dismissive and rude, and basically threatened legal action for non-payment.
They can no longer access their recorded calls, so therefore have no belief in my challenges with them.
I know they will pass the account for collection, from this I will have to pay the £3,600
if feel this is unfair and unjust.

SES Water Complaint Reference 76301681
Please review.

I saw a news story about all utility bills going up in 2025 so did a price comparison... SES is actually going down! Felt like I had to (finally) come and review them. I've been with SES for years now and never had issues with supply or quality unlike poor Thames Water customers and bills are always low.