South East Water UK Avis 332

Terrible company water supply was off for about 2 weeks I had to shower at work and fill up water bottles. At least we got compensation but it's absolutely ridiculous.
We get no choice who our water company is and so they don't have to give a hoot.
Cowardly CEO is still taking home the big bucks and getting his bonuses while ordinary people suffer with third world water supply.

David Hinton must resign immediately.

charged me for 53 cubic meters when i only used 27.
check your meter readings. they will rip you off.

I am the executor to my fathers estate, and funnily enough, my father is no longer using water! So we geta letter querying why no water is being used. Yet when I try to ring up and tell them why, they don't answer the phone. I loather and despise companys which are so disrespectful of the value of my time. There is a limit to how much of my time I am willing to waste on this. You might think they would have a form for such an obvious issue which presumably happens when occupants die? But no. I just have to sit endlessly waiting for them to answer. It is a pity I can't use rude words in this review because we the reason rude words exist is to convey huge frustration or as a response to disrespect by others. I note from their rating I am not the only one that they disrespect. I think 15 minutes of my time is more than enough to waste. Useless.

Being sent a 500 pound bill saying my partner and I have been using 15 baths of water a day. Total nonsense. I truly despise this company and cant wait for them to face justice.

I'm trying to reset my email address to a new one. SEW don't seem to want me to do this and just blopck any change i want to make. I've not been affected by the water outage over the last few months but their Customer Service is still off the scale and falling several thousand feet. I've requested emails but get nothing, just frozen out..

Can you rate a Zero for this useless monopoly.?
Try as we might to even get an account for a new supply water of water we have yet again failed!
No one answers Emails or phones probably too busy mending leaks. No business could operate so incompetently if it lived in a real business environment.
If someone ever reads this be aware that as you clearly do not need us as a customer, we will will continue to use your water.

This for objecting to a regulator’s report (OFWAT) and going to court and failing to get the regulators report from being published.

I don't know where to start? In what world do we live in, when we're paying a company absolute extortionate fees,, to dump excrement, Raw f$[kng excrement into our rivers, seas and places of natural beauty?? Looking at my "Enhanced" bill this morning makes me want to kill myself!!! How are they allowed to carry on running this service? When its just price hike after incompetence, after price hike, after incompetence,,, they need dissolving, they are incapable of carrying out the tasks in hand , its just a jolly up for shareholders and absolute Rsoles
Disgusting shower of absolute Sht!!! Literally

We had a water leak on our property, which was not lack of maintenance or investment. It was just a 50 year old plastic pipe. South East Water informed us of the potential leak, investigated very quickly, and arranged for it to be fixed. They then wrote off a very large amount of the bill, using their leak allowance. Their staff were all very efficient, knowledgeable, and understanding. I couldn't fault them over this leak.

Over the past two months our household experienced two major water supply failures in Tunbridge Wells first in late November/December 2025 (including a prolonged boil water notice), and again in January 2026. During the January incident we had repeated loss of supply and extremely low pressure over multiple days. Toilets would not flush and taps were only dripping. Despite being registered on the Priority Services Register, bottled water deliveries were either delayed or not received at all. While the company issued general updates, communication about timelines frequently changed and we were told supply would return sooner than it actually did. Compensation has also been a point of dispute, as the company appears to compensate only for complete “no water” events, excluding prolonged periods of unusable low pressure. This has been particularly stressful for our household due to pregnancy and recent minor surgery at the time of the outages. What needs improvement:
Clearer, property-level communication rather than generic area-wide updates.
More reliable Priority Services deliveries.
Transparent compensation calculations.
Better resilience planning following the December incident to avoid a second failure in January Water is an essential service, and repeated outages in such a short period significantly impact daily life.

Zero action despite repeatedly reporting a leak outside our neighbours house. This leak has been going on since mid January. I have reported the incident on line twice now - they do respond with the 'Thank you for reporting blah, blah, blah', but that's it ......NO ACTION. I've also called but ended up hanging up after 40 minutes. My husband did get to speak to someone several weeks ago, but again the 'blah, blah, blah' NO ACTION. I'm fed up with neighbours knocking on my door asking if the leak had been reported as it's affecting the whole road. For goodness sake do something about these leaks, appauling service. NEWS FLASH !!!!! Well someone turned up, parked in my parking space without asking, sat in the van for around 30 mins and drove off - I suppose that counts as a call ?

Your CEO refused to answer questions vile man. Continuous problems with water supply and nobody taking any responsibility. This has happened time and time again

30 + mins just to talk with human. Seriously.

if you setup for callback you will never get call back on same day!!! Terrific service :)

It’s not just south east water that’s useless. The subcontractors are just as bad. Poor communication, no work ethic, unreasonable attitude. Not fit for purpose. It’s rotten all the way from top to bottom. New senior management desperately needed. I’ve had six or seven different crews out to fix a leak. Appalling.

The excuse today is power outage . Nobody who works at this water "company" care because it doesn't affect their lives all their interested in is making money and making sure they get thousands of pounds in bonuses if not millions. Absolutely disgusting. The CEO should be forced to resign. I hope they get millions of pounds worth of fines

The service provided is not fit for purpose. A blanket hosepipe ban STILL remains in place, their customers water supplies have been repeatedly interrupted. These problems are the direct result of years of inadequate investment and poor maintenance of infrastructure. Customers are being asked to accept restrictions and disruptions that should have been prevented through proper long-term planning and upkeep and yet we all have to endure annual price increases.

Hosepipe ban since July 2025 last year & still in force as of 13.01 .2026. This company has no resiliency whatsoever as they have sold off their estates for house building etc. Their website need a lot to be desired as it’s deliberately confusing. The current CEO is unfit for his high office & salary always hiding behind lesser minions. The company would be a good candidate for full re- nationalisation, it couldn’t be any worse.

£912 a year for water is a disgrace when HDF (UK) Holdings Ltd non UK benefits from increasing charges and when these 2 get massive pay rises!  Chief Executive: increased by 30.2%
to £400,000.
 Chief Financial Officer: increased by 19.2%
to £300,000.

ZERO stars. Day 4 no water - 2.3 million in dividends in 2023 despite making a huge loss - why was this money not spent on ensuring they can provide the service for which we are all paying. HORRIFIC/ IMMORAL/ quite franky a nightmare of a joke.

I have just come out of hospital after surgery and cannot shower ,bath or flush the toilet, 3 days now without water and only feeble ambiguous excuses from SEW. Tunbridge Wells and now East Grinstead, why do planner still agree to further housing development in this region when it is obvious SEW cannot even reliably supply the existing housing stock?