My wife ordered a $1300 cabinet that arrived broken. I called and they said I had to handle it with Arrow (the manufacturer). Arrow said they would replace it, but then ghosted me. After weeks of call... Voir plus
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Lisez les avis des autres
After looking on line and doing lots of research I called to speak with someone just to be sure I was making the right choice of multi-needle embroidery machine. The customer service rep was super he... Voir plus
L'entreprise a répondu
I had a lot of help from Torrie to select the right sewing cabinet. She went above and beyond. Then the shipping information from Kasey helped me get prepared for how big the boxes would be. I took my... Voir plus
L'entreprise a répondu
Great Customer service, when you have great customer service you have repeated business. I want to thank you Lora at Ext 117 and Robert. When i tried the directory there was many Loras so that's why I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SewingMachinesPlus.com is a family owned and operated authorized dealer for the world's top sewing machine brands, with over 50 years of experience based in San Marcos California. Our family has spent decades helping sewists, quilters, embroiderers and sewing enthusiasts of all levels find their perfect machine. We are proud authorized dealers for Bernina, Brother, Juki, Baby Lock, Handi Quilter, Husqvarna Viking, Janome, Pfaff, Singer, Bernette, Grace Company, Consew and many more. Whether you are looking for a beginner sewing machine, a professional embroidery system, a longarm quilting machine or a serger we carry the full lineup from every major brand. Our online store at sewingmachinesplus.com carries over 30,000 products including sewing machines, sergers, overlockers, longarm quilting machines, embroidery machines, coverstitch machines, quilting frames, sewing cabinets, threads, notions, accessories and supplies for home and industrial use. Every purchase from SewingMachinesPlus.com comes with free shipping to the continental United States on orders over $49, a 60-day money back guarantee, 0% financing through Affirm and Synchrony, and our price match guarantee — if you find it cheaper anywhere else we will beat that price. Our expert sewing specialists are available by phone, live chat and email before and after your purchase. We service what we sell with an in-house repair department at our San Marcos California showroom. Whether you are buying your very first sewing machine or upgrading to a professional production system our family has the experience, passion and expertise to help you choose the right machine for your projects and your budget. We also offer sewing classes, machine service and repair, trade-in programs and ongoing technical support for every machine we sell. Our showroom at 713 Center Dr San Marcos CA 92069 is open Monday through Friday 9am to 5:30pm and Saturday 9am to 4pm. Over one million happy customers have trusted SewingMachinesPlus.com with their sewing journey. We would love to help you with yours. Call us toll free at 800-401-8151 or visit us online at sewingmachinesplus.com.
Why Shop With SewingMachinesPlus
Écrit par l'entreprise
- America's Sewing Specialists - 50+ Years of Expert Service
- Authorized dealer for Bernina, Brother, Juki, Baby Lock, Handi Quilter, Husqvarna Viking and Janome. Free shipping on orders over $49. 60-day money back guarantee. Price match on every order. Expert sewing specialists available by phone and chat at 800-401-8151.
Our Triple Guarantee -Shop With Confidence
60-day money back guarantee, price match on every order, and free shipping over $49 — backed by 50 years of family owned service.
We make three promises to every customer who shops with us.
60-Day Money Back Guarantee - Take up to 60 days to make sure you love your purchase. If for any reason you are not completely satisfied contact us and we will make it right. No runaround. No fine print surprises.
Price Match Guarantee - We will not just match a lower price anywhere else - we will beat it. Find it cheaper and call us at 800-401-8151. We will take care of you on the spot.
Free Shipping - Every order over $49 ships free to the continental United States. No hidden fees. No surprises at checkout.
These are not marketing words. They are promises from our family to yours. If anything is ever wrong call us directly at 800-401-8151 and ask for a customer service manager. We answer the phone and we make things right the same day.
Coordonnées de contact
713 Center Drive , 92069, San Marcos, Etats-Unis
- 800-401-8151
- info@sewingmachinesplus.com
- www.sewingmachinesplus.com
4,5
Excellent
92 avis
Demande des avis aux clients
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A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Buyer Beware
My wife ordered a $1300 cabinet that arrived broken. I called and they said I had to handle it with Arrow (the manufacturer). Arrow said they would replace it, but then ghosted me. After weeks of calls and emails, I finally got ahold of a real person and Arrow said SMP’s account is on hold and they won’t ship me the replacement part, but they would “explore other options.” Now I’m left with a broken sewing cabinet and I’m out $1300. DO NOT BUY FROM SEWING MACHINES PLUS OR ARROW SEWING CABINETS!!!
23 juillet 2026
Avis spontané
My order was accurate and prompt.
9 juillet 2026
Réponse de Sewingmachinesplus
Thank you so much, Gayle! Accurate and prompt is exactly what we aim for on every order, so this is wonderful to hear. We appreciate you choosing our family business, and we're grateful for your trust. We're always here whenever you need us. Thank you!
The parts fit as oem
The parts fit as oem. There was a couple if rough spot on the metal with steel wool they were better.
9 juillet 2026
Réponse de Sewingmachinesplus
Thank you so much! We're glad the parts fit just like OEM and did the job for you. Good tip on the steel wool for smoothing out those couple of rough spots too. We appreciate you choosing our family business, and we're always here if you need anything else down the road. Thank you for your business!
Réponse de Sewingmachinesplus
Thank you so much, Teresita! We love Gary, and he'll be so happy to hear he took good care of you. We're glad your order arrived quickly too. It means a lot that you chose our family business, and we're grateful for your trust. We're always here whenever you need us. Happy sewing!
If they do not carry what you want…
If they do not carry what you want anymore, they direct you to a company that does.
Customer service is always so helpful.
Anything I get from this company is always wonderful and what I expected to receive.
9 juillet 2026
Réponse de Sewingmachinesplus
Thank you so much, Robin! Pointing you toward another company when we don't have something might seem backwards for business, but it's just the right thing to do, and we'd rather you get what you need. We're so grateful for your trust and for being such a loyal part of our family business. Thank you for the kind words about our team. We're always here for you!
I had thread that was lost in the mail
I had thread that was lost in the mail, a $60 order, post office was no help, I was told that you would replace the thread I talked to someone via email and they never followed through.
This happened roughly in the fall of 2025.
UPDATE: Please read! Sewing Machines Plus responded to this very quickly . I received all 4 spools of thread, even though the post office did send one that they found. I was very pleased with sewing machines Plus response. I am one happy customer. Thank you
8 juillet 2026
Réponse de Sewingmachinesplus
Hi Debby, we're sorry you went through this. Your package was lost by the carrier after it left our facility, which unfortunately is outside our control, and we're sorry the post office wasn't able to help. Where we fell short was the follow-up, and we'd like to fix that now. We're forwarding your review to our customer support team, and we'd ask that you reach out to customer support directly with your order details so we can track down exactly what happened and make it right.
Réponse de Sewingmachinesplus
Thank you, Julia! Good prices and a wide selection are what we work hard at, and we're so glad we've got what you need. We appreciate you choosing our family business, and we're always here whenever you need us!
Bought a scan and cut
Bought a scan and cut. Didn't even turn on. No customer support. Had to wait and wait for a call back. The one time someone called I was at work. Tried again and never got a call back. Washed my hand of everything and sent it back. And never looked back. I will not recommend this company.
9 juillet 2026
Réponse de Sewingmachinesplus
Hi Sherry, we're sorry this was your experience. Our phone lines are staffed during business hours and we do return every call, so we're genuinely sorry that we missed connecting with you. A machine that won't power on should have been sorted out immediately, and we're glad you were able to return it, though that's not the outcome any of us wanted. If you're ever open to giving us another look, we'd welcome the chance to show you the service we're known for. Thank you for the feedback.
Always a great place to shop.
1 juillet 2026
Réponse de Sewingmachinesplus
Thank you so much, Sandra! Knowing you can count on us every time is exactly what we hope for. We're so grateful you keep choosing our family business, and we always love hearing from you. See you next time!
My computerized machine died and I…
My computerized machine died and I needed an new one. I am satisfied witht he selection I made.
6 juillet 2026
Réponse de Sewingmachinesplus
Thank you, Barbara! Replacing a machine you relied on is never fun, but we're so glad we could help you find the right one and that you're happy with your choice. Thank you for trusting our family business with that decision. Wishing you many wonderful projects ahead, and we're here if you ever need anything!
The assistance I got when I called was outstanding
The assistance I got when I called Sewing Machines Plus was outstanding. I was just exploring a new coverstitch machine, but with no determination to actually buy one. The one I have has gotten very little use (primarily because threading it drives me crazy). I called this particular online store because they had both a new model and one that had gotten some use (and was of course less expensive). I was offered the new one for the price of the used one, and a couple of other deals. There was no pressure to buy. There was a lot of patience as I thought of question after question. The machine I was considering was an investment, and I had to think it through. The customer service was outstanding, the deal was great, and the offer of future help if I run into problems is most appreciated. I can't recommend this dealer highly enough.
30 juin 2026
Réponse de Sewingmachinesplus
Trudi, thank you so much for this thoughtful review. It truly means the world to us. A coverstitch machine is a real investment, and you deserved exactly what you described: no pressure, all the patience in the world, and honest deals (including that new machine at the used price). We never want you to feel rushed into a decision this big. We would rather earn your trust and be here for the long haul, which is why that offer of future help is a genuine promise, not a sales line. If threading ever drives you crazy again, you know where to find us. Thank you for choosing our family business and for recommending us so kindly. We are so grateful for you!
The Juki came pre-threaded with a…
The Juki came pre-threaded with a sample on the feed table. I simply tied on new serger threads and ran the machine till the knots worked their way though. It’s an amazing machine and it was shipped very quickly!
3 juillet 2026
Réponse de Sewingmachinesplus
Thank you so much, Tiffany! And what a pro move, tying on your new threads and running them through rather than rethreading from scratch. That's a serger owner who knows what she's doing. We're so glad the Juki is living up to the hype and that it got to you quickly. Thank you for choosing our family business. Happy sewing, and we're always here if you need anything!
Réponse de Sewingmachinesplus
Thank you, Hazel! We love Gary, and he'll be so happy to hear this. Helping you find the right cabinets is exactly the kind of thoughtful, unhurried service he's known for. It means so much that you chose our family business and took the time to recognize him by name. We appreciate you and can't wait to have you back!
Great employees that help you with…
Great employees that help you with important decisions that are perfect to add to your craft/embroidery/sewing room. Worked with me for almost an hour. This was not my first purchase from them and will probably not be my last.
30 juin 2026
Réponse de Sewingmachinesplus
Anne, thank you so much! Nearly an hour on the phone helping you build out your craft and embroidery room is exactly the kind of care we hope every customer gets, and we love our team for showing up that way every day. That you keep coming back to our family business means more than we can say. Thank you for your trust and your loyalty. We can't wait to help with the next addition to your sewing room!
Great customer service!
After looking on line and doing lots of research I called to speak with someone just to be sure I was making the right choice of multi-needle embroidery machine. The customer service rep was super helpful and asked me some questions about what my intended use was. She helped me think about a few things I had not thought about from my online research. I will certainly shop here again.
1 juillet 2026
Réponse de Sewingmachinesplus
Thank you so much, Kristina! Choosing a multi-needle embroidery machine is a big decision, and we're so glad our rep took the time to really understand how you'd be using it rather than just taking an order. Asking the right questions is what our team does best, and we love them for it. It means the world that after all your research you trusted our family business with the call. We can't wait to see what you create, and we're always here when you need us!
The item I wanted was in stock
The item I wanted was in stock, which it was not at multiple other sites, and it was rapidly shipped.
1 juillet 2026
Réponse de Sewingmachinesplus
Thank you, Leesa! Having the hard to find item actually in stock when nobody else does is something we work hard at, so this made our day. We know you had other places to look, and we're so grateful you gave our family business a chance. Thank you for your trust, and we hope to see you again soon!
I have bought a number of machines from…
I have bought a number of machines from Sewing machine plus, always happy with my purchases.
1 juillet 2026
Réponse de Sewingmachinesplus
Donna, thank you so much! A customer who keeps coming back for machine after machine is the highest compliment a family business can get. Your loyalty means everything to us, and we never take it for granted. Thank you for being part of our family all these years. We can't wait to help with the next one!
Réponse de Sewingmachinesplus
Thank you, Rob! Availability, cost, and delivery all lining up is exactly what we aim for on every single order. We appreciate you choosing our family business, and we're grateful for your support. Come see us anytime!
Your representative (Max) was excellent…
Your representative (Max) was excellent and professional.
30 juin 2026
Réponse de Sewingmachinesplus
Thank you so much, Rhonda! We absolutely love Max, and he'll be thrilled to hear this. Excellent and professional is exactly who he is, every day. Thank you for choosing our family business and for taking the time to recognize him by name. It truly means a lot to all of us. We can't wait to have you back!
Everything went well from order to…
Everything went well from order to delivery. Product arrived in a very sturdy box. Good quality.
29 juin 2026
Réponse de Sewingmachinesplus
Thank you, Jeanne! Smooth from order to delivery, a sturdy box, and good quality is exactly how it should go, and we're so glad it did. Packing things properly matters to us because your order matters to us. Thank you for choosing our family business. We appreciate you and hope to see you again soon!
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