My wife ordered a $1300 cabinet that arrived broken. I called and they said I had to handle it with Arrow (the manufacturer). Arrow said they would replace it, but then ghosted me. After weeks of call... Voir plus
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Lisez les avis des autres
After looking on line and doing lots of research I called to speak with someone just to be sure I was making the right choice of multi-needle embroidery machine. The customer service rep was super he... Voir plus
L'entreprise a répondu
I had a lot of help from Torrie to select the right sewing cabinet. She went above and beyond. Then the shipping information from Kasey helped me get prepared for how big the boxes would be. I took my... Voir plus
L'entreprise a répondu
Great Customer service, when you have great customer service you have repeated business. I want to thank you Lora at Ext 117 and Robert. When i tried the directory there was many Loras so that's why I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SewingMachinesPlus.com is a family owned and operated authorized dealer for the world's top sewing machine brands, with over 50 years of experience based in San Marcos California. Our family has spent decades helping sewists, quilters, embroiderers and sewing enthusiasts of all levels find their perfect machine. We are proud authorized dealers for Bernina, Brother, Juki, Baby Lock, Handi Quilter, Husqvarna Viking, Janome, Pfaff, Singer, Bernette, Grace Company, Consew and many more. Whether you are looking for a beginner sewing machine, a professional embroidery system, a longarm quilting machine or a serger we carry the full lineup from every major brand. Our online store at sewingmachinesplus.com carries over 30,000 products including sewing machines, sergers, overlockers, longarm quilting machines, embroidery machines, coverstitch machines, quilting frames, sewing cabinets, threads, notions, accessories and supplies for home and industrial use. Every purchase from SewingMachinesPlus.com comes with free shipping to the continental United States on orders over $49, a 60-day money back guarantee, 0% financing through Affirm and Synchrony, and our price match guarantee — if you find it cheaper anywhere else we will beat that price. Our expert sewing specialists are available by phone, live chat and email before and after your purchase. We service what we sell with an in-house repair department at our San Marcos California showroom. Whether you are buying your very first sewing machine or upgrading to a professional production system our family has the experience, passion and expertise to help you choose the right machine for your projects and your budget. We also offer sewing classes, machine service and repair, trade-in programs and ongoing technical support for every machine we sell. Our showroom at 713 Center Dr San Marcos CA 92069 is open Monday through Friday 9am to 5:30pm and Saturday 9am to 4pm. Over one million happy customers have trusted SewingMachinesPlus.com with their sewing journey. We would love to help you with yours. Call us toll free at 800-401-8151 or visit us online at sewingmachinesplus.com.
Why Shop With SewingMachinesPlus
Écrit par l'entreprise
- America's Sewing Specialists - 50+ Years of Expert Service
- Authorized dealer for Bernina, Brother, Juki, Baby Lock, Handi Quilter, Husqvarna Viking and Janome. Free shipping on orders over $49. 60-day money back guarantee. Price match on every order. Expert sewing specialists available by phone and chat at 800-401-8151.
Our Triple Guarantee -Shop With Confidence
60-day money back guarantee, price match on every order, and free shipping over $49 — backed by 50 years of family owned service.
We make three promises to every customer who shops with us.
60-Day Money Back Guarantee - Take up to 60 days to make sure you love your purchase. If for any reason you are not completely satisfied contact us and we will make it right. No runaround. No fine print surprises.
Price Match Guarantee - We will not just match a lower price anywhere else - we will beat it. Find it cheaper and call us at 800-401-8151. We will take care of you on the spot.
Free Shipping - Every order over $49 ships free to the continental United States. No hidden fees. No surprises at checkout.
These are not marketing words. They are promises from our family to yours. If anything is ever wrong call us directly at 800-401-8151 and ask for a customer service manager. We answer the phone and we make things right the same day.
Coordonnées de contact
713 Center Drive , 92069, San Marcos, Etats-Unis
- 800-401-8151
- info@sewingmachinesplus.com
- www.sewingmachinesplus.com
4,5
Excellent
92 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I received my order in a timely manner…
I received my order in a timely manner but one item was not delivered. My order arrived on June 12 and am still waiting for the pressing mat.
11 juin 2026
Réponse de Sewingmachinesplus
Hi Kathy, thank you for your order and for letting us know! We're glad the rest arrived on time, but you should absolutely have your pressing mat by now, and we're sorry it's still not in your hands. We've already looked into it and reached out to get it sent to you as quickly as possible. Our team will follow up with you directly with an update. Thank you for your patience, we're on it!
Speedy delivery!
11 juin 2026
Réponse de Sewingmachinesplus
Hi Sandra, thank you! Fast delivery is something we work hard at, so we're thrilled it got to you quickly. We appreciate your order and hope to help again soon!
I purchased a Horn sewing chair
I purchased a Horn sewing chair. The price was great, the shipping was fast, and I’m very happy with my chair.
12 juin 2026
Réponse de Sewingmachinesplus
Hi Nicole, we're so grateful, thank you! A great price, quick shipping, and a comfy Horn chair you love is exactly the combination we hope for. Enjoy all the cozy sewing sessions ahead, and we're here whenever you need us!
Good service
Good service. Ordered on-line and they called to make sure what I ordered would work for what I wanted it for.
11 juin 2026
Réponse de Sewingmachinesplus
Hi Jeanette, thank you so much, we're truly grateful for you! It means a lot that you noticed our team calling to make sure your order was the right fit. Taking care of customers like you is the best part of what we do. Thank you for choosing us, and please reach out anytime you need anything at all!
I received my Janome HD9 in a timely…
I received my Janome HD9 in a timely manner. I have not had any issues with either... It took nearly a month to receive the e-giftcard that came with the promotion, and I did not receive all of the items I had ordered with the gift card either. I am missing one of the quilt books...
10 juin 2026
Réponse de Sewingmachinesplus
Hi Kim, thank you so much for your order and for taking the time to share this with us, we truly appreciate you. We're delighted your Janome HD9 arrived safely and is treating you well! We're sorry about the gift card delay and the missing quilt book, that's not the experience we want for you. We've passed everything to our customer service team and they'll be reaching out personally to make it right. Thank you for your patience and for being part of our family.
Excellent customer service
Excellent customer service. They actually respond back to you promptly and when you call someone answers. Wish I could get my doctor to do that.
9 juin 2026
Réponse de Sewingmachinesplus
Hi Cookie, this made us laugh, thank you! Being easy to reach and quick to respond is something we really care about, so it means a lot that you noticed. We're here whenever you need us. Happy sewing!
Fast delivery
Fast delivery. Well packaged. Competitive pricing when items on sale. Large stock of sewing notions.
9 juin 2026
Réponse de Sewingmachinesplus
Hi K, thank you! Fast shipping, careful packaging, good sale pricing, and a deep selection of notions are exactly what we work for, so we're glad it all came through for you. We appreciate your order!
i bought a serger from them and the…
i bought a serger from them and the machine went on sale a few days after. i reached out and they honored the sale price. easy peesy.
9 juin 2026
Réponse de Sewingmachinesplus
Hi Gee, so glad we could honor the sale price for you, that is exactly how it should work. Thank you for reaching out and for the easy peasy review. Enjoy your new serger, and we're here whenever you need us!
Awesome experience
Awesome experience, so helpful. Shipped quickly……great price (friend and I both purchased together). Sew excited to use!!!
9 juin 2026
Réponse de Sewingmachinesplus
Hi Diane, love that you and your friend shopped together! Thank you for the kind words on our service, shipping, and pricing. We hope you both have a blast with your new machines. Sew excited for you. Enjoy!
I'm so thrilled with my Bernina
I was so excited to get this machine,but it was some shipping issue at post office's customs and took longer than expected. The customer service at Sewingmachinplus was very professional and helpful. They resolved the problem and shipped it back to me. It worth of waiting, the machine is so beautiful and of excellent quality. This is my first Bernina and I hope to come back to Sewing Machines Plus for another one. Thank you!
8 juin 2026
Réponse de Sewingmachinesplus
Hi Elena, thank you for your patience through that customs holdup, we know the wait was frustrating and we're so glad our team got it sorted for you. Congratulations on your very first Bernina! They really are something special, and we would be honored to help you find your next one. Enjoy every stitch!
I am happy giving you 5 stars
I am happy giving you 5 stars. I don't want to have to write about it. Very annoying
8 juin 2026
Réponse de Sewingmachinesplus
Hi Mary, ha, we hear you, and we appreciate you taking the time even though you would rather not! Thank you for the 5 stars. We're glad you're happy, and we promise to make it worth it next time too.
Great of value for the money!
Great of value for the money!
Polite and easy to order, quick delivery!
8 juin 2026
Réponse de Sewingmachinesplus
Hi Bethany, thank you! Great value, easy ordering, and quick delivery are just what we aim for. We appreciate your business and hope to help again soon!
fash service and good prices
5 juin 2026
Réponse de Sewingmachinesplus
Hi Joan, thank you! Fast service and good prices are exactly what we aim for, so we're glad it showed. Thanks for ordering with us, and happy sewing!
Réponse de Sewingmachinesplus
Hi Cathy, glad your USB sticks arrived! Thanks for ordering with us, and let us know if you ever need anything else. Happy sewing!
Very pleased with Sewing Machines Plus
The person I spoke with, Max, was very knowledgeable and helpful. He answered all my questions. This is the second sewing machine I have ordered from you and I am very pleased. Both were delivered on time with no issues.
3 juin 2026
Réponse de Sewingmachinesplus
Hi Frankie, thank you so much for your kind words and for being a returning customer! We're thrilled to hear Max took great care of you and answered all your questions. We'll be sure to pass along your praise to him. It means the world to us that both machines arrived on time and exactly as expected. As a family-owned business, customers like you are everything. Happy sewing, and we look forward to helping you again! Warmly, Sewing Machines Plus
Great customer care and great pricing on B700E
I wanted a second B700E and SMP had a great sale on them. I contacted them about the accessories that were included and they were very responsive and very knowledgeable about the machine. The ordering process was efficient. I was very pleased with their pricing and professionalism!
27 mai 2026
Réponse de Sewingmachinesplus
Hi Elizabeth, thank you so much for the wonderful review! We're thrilled you caught our sale on the B700E and decided to add a second one to your collection. It's great to hear our team was responsive and knowledgeable about the machine and accessories, and that the ordering process was smooth. We work hard to pair great pricing with great service, so this means a lot. As a family-owned business, we truly appreciate you. Happy sewing, and we look forward to helping you again! Warmly, Sewing Machines Plus
Best price
Package was sent quickly, but the initial email sent a UPS tracking number that didn't exist. After my inquiry, I received notice it was a FedEx number. Package arrived and that's what is important. Price was best I could find.
2 juin 2026
Réponse de Sewingmachinesplus
Hi Ronald, thanks for the review. The tracking mix-up was on us, the number was FedEx but the email said UPS, and we're sorry for the confusion. The good news is your package arrived safe and sound, and we're glad we could get it to you at the best price you found. We're looking into how the carrier got mixed up so it doesn't happen again. Thanks for shopping with us!
My New Sewing Machine
I ordered my new sewing machine by phone , and my person was Robert. Anyway he was so nice and professional. I got a great price on the machine and 12 months no interest. I will definitely continue doing business with Sewing Machines Plus. And I absolutely love my new Juki.
29 mai 2026
Réponse de Sewingmachinesplus
Hi Peggy, thanks so much for this! Robert will be thrilled to hear he made your phone order easy, he's a great one. So glad you got a great price and the 12-months-no-interest deal, and that you're loving your new Juki. That's exactly what we hope for. Can't wait to help with your next project. Happy sewing!
Great Customer Service
Sewing Machines Plus has great customer service! I had an issue with my order but it was totally resolved once Laura stepped in to take care of me. I will not hesitate to order again. Thank you!
28 mai 2026
Réponse de Sewingmachinesplus
Hi Michelle, this made our day! Thank you for taking the time to update your review. We're so glad Laura stepped in and got everything sorted for you. Taking care of our customers the way she did is exactly what we strive for, and we'll pass along your appreciation to her directly. We can't wait to help with your next order. Thank you for choosing us! Warmly, Sewing Machines Plus
As always
As always, shipping is prompt, packaged well and within the delivery time specified. I would recommend!!
29 mai 2026
Réponse de Sewingmachinesplus
Hi Danielle,
Thank you so much for taking the time to leave us a review — it truly made our day! As a family-owned business, hearing that your order arrived promptly, well-packaged, and right on time means the world to us. Customers like you are exactly why we love what we do.
We're so grateful for your recommendation and can't wait to help you with your next project. Happy sewing! 🧵
Warmly,
The Sewing Machines Plus Family
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