Complete and utter thieves! Told me on 3 separate occasions my order would be delivered and FAILED! Finally received it and it was a complete bodge job, wood missing, shambles of a spray paint left ma... Voir plus
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Lisez les avis des autres
Great shed/summerhouse bought through Anyday direct. Minus one star for change in delivery date and missing beading bundle which was rectified quickly. Great delivery driver. It now looks beautiful ha... Voir plus
L'entreprise a répondu
Wrong shed delivered originally despite correct shed being on countersigned manifesto. CS arranged for correct shed to be delivered a week later. No gesture of good will offered. Again, spent all... Voir plus
L'entreprise a répondu
The delivery was on time and the driver was very helpful. The load was in perfect condition and laid out methodically for unloading. The cabin was straight forward to assemble if you have some con... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Coordonnées de contact
Shire, Brigstock Road, Wisbech, PE13 3JJ, Royaume-Uni
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
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Great after sales service
I'm really pleased with my Arbour,it was delivered on time,with great instructions. So after treating the parts with wood preserver, and 2 coats of paint, I started to put it together, all went well till the facia boards.They were to short,but were replaced straight away. Thank you
28 août 2026
Réponse de Shire Garden Buildings
Hi Arthur,
Thank you for taking the time to leave us a review. We’re really pleased to hear you’re happy with your Arbour and that everything went well with the delivery and assembly.
We’re also glad we were able to identify the issue with the fascia boards and get the correct replacements sent out for you quickly.
We hope you enjoy your new Arbour for many years to come!
Shambles from start to finish
Shambles from start to finish.
Ordered, said they’ll arrange delivery within 4 weeks, waited until the very last day to arrange delivery said it would be a week, the day of arranged delivery nothing comes so I have to phone up and check, turns out “it wasn’t loaded onto the delivery vehicle” oh well things happen. Exact same thing happens the following week with no correspondence. Had to phone and check, they then schedule the following week, and lo and behold it’s further delayed. Eventually comes with bare patches on the wood where whatever stain or coating has been missed when applying.
In summary.
Poor quality
Poor delivery service
Poor customer service
Avoid
5 septembre 2026
Réponse de Shire Garden Buildings
Hi Darrin,
We’re very sorry for the experience you had with your order. Having your delivery rearranged several times is understandably frustrating, particularly when you had to contact us yourself for updates on some occasions.
Unfortunately, there were a number of separate issues affecting your delivery, including a routing issue, a vehicle problem and, on the final occasion, the delivery driver breaking down while on route. While some of these circumstances were unforeseen, we appreciate that from your perspective the result was repeated delays and inconvenience.
We’re also sorry to hear your comments regarding the finish of the building. If there are areas you believe to be defective rather than simply requiring the treatment specified for the product, our Customer Service team would be happy to review photographs and assist further.
Please accept our apologies that your experience did not meet the standard we aim to provide.
If I could give zero thats what you'd…
If I could give zero thats what you'd get ,I chose a delivery date for 1st September your supposed to keep customers updated with emails and phone calls you didn't bother some random bloke knocked on my door Saturday 29th and said shire sheds and left it on the side of the road.
8 septembre 2026
Réponse de Shire Garden Buildings
Hi Ann,
We’re sorry for the frustration caused by your delivery. You are correct that your order had been confirmed for 1st September, and we appreciate that having it arrive unexpectedly on 29th August without prior notification was not the service you were expecting.
Although confirmation of the original delivery date had been sent, we should also have made you aware if that date was going to change. We apologise that this did not happen and for the inconvenience caused by the unexpected delivery.
Your feedback has been noted and will be raised with our Transport Team so we can understand why the delivery took place earlier than the confirmed date without you being advised.
Delivery was delayed a few times
7 septembre 2026
Réponse de Shire Garden Buildings
Thank you for your feedback. We’re sorry that your delivery date had to be moved a few times and appreciate your patience and understanding while we worked to get your order delivered. We hope you’re pleased with your garden building now it has arrived.
The delivery person was very helpful…
The delivery person was very helpful .and polite
7 septembre 2026
Réponse de Shire Garden Buildings
Thank you for your lovely review. We’re delighted to hear that our delivery driver was helpful and polite, and we’ll be sure to pass your kind feedback on to the team!
Shed is ok quality and instructions are…
Shed is ok quality and instructions are good. Previously had tiger shed and feel they are better built. Only issue I had was delayed delivery due to production issues.
Probably would not buy from Shire again as better quality from other companies for the same money.
23 août 2026
Réponse de Shire Garden Buildings
Hi Andy,
Thank you for taking the time to leave a review. We’re pleased to hear you found the instructions clear and are happy with the shed overall.
We’re sorry that a short production delay meant your delivery had to be moved from the original date. We appreciate this was disappointing and apologise for the inconvenience caused.
Thank you for your feedback and we hope you get plenty of use from your new shed.
Regards, Shire
Ive still not received my order
4 septembre 2026
Réponse de Shire Garden Buildings
Hi Laura,
We’re sorry for the delay with your order and understand your frustration.
Following your review, we have checked your order again and can confirm that the delivery is currently still scheduled for 22nd September. We appreciate this is later than originally expected and apologise for the inconvenience caused.
Should we be able to bring this date forward, we will of course contact you directly.
Log Store - A few niggles and suggestions
A few niggles and suggestions about the log store.
1. The vertical panels were slightly too long, so they protruded above the top of the horizontal lengths. The cover strips would not have sat flat. I had to saw off 1-4mm from each.
2. The nails for the roofing felt were too short. They kept popping out. I used screws instead of nails to fasten the cover strips and keep the felt in place. It also helped to fit the felt to the top on the garage floor before fitting the top to the box.
3. I found a set of 4 right-angle clamps very useful for holding the four sides in place before fixing them together and to the floor.
4. Our log box will be kept on the patio. I bought a set of 8 rubber feet to avoid the base getting waterlogged when it rains.
5 septembre 2026
Réponse de Shire Garden Buildings
Hi Dennis,
Thank you for the 4-star review and for taking the time to share such detailed feedback.
We’re pleased to hear you’re happy with the log store overall, and we really appreciate the helpful comments from your experience putting it together. We’ll certainly pass your feedback regarding the panel lengths and roofing felt nails on to our team to look into.
The tips around using right-angle clamps and rubber feet are really useful too and will hopefully help other customers.
We hope you enjoy your new log store and thank you again for your feedback.
Not what I expected!
Ordered garden shed 30th June and did not receive it until 28th August.
My delivery was delayed due to a manufacturing issue which I could understand. I rescheduled the delivery with the customer service team for 3 days later, no show. It took for me to contact the customer service team to be told I would get a call back, which I didn’t. After my second call I was advised there was an error with the migration (change of the delivery date) onto the couriers system. If there was any issue with the delivery it should have been communicated not left for me to chase up.
The quality of the garden shed is okay, there are a few areas where the wood has bowed. But after the very long wait and the issues with the delivery, I was not prepared to return it.
24 août 2026
Réponse de Shire Garden Buildings
Hi Emma,
We’re sorry for the delays you experienced with your order and for the lack of communication surrounding your delivery.
We completely understand that you shouldn’t have had to keep chasing us for updates, particularly after your delivery had already been rescheduled. We have reviewed the delivery information and can confirm that your shed was successfully delivered on 28th August.
We’re also sorry to hear you’ve noticed some areas of bowed timber. If you have any concerns with the building, please contact our Customer Service team with some photos and we’ll be happy to take a look and advise further.
Please accept our apologies again for the inconvenience caused.
Do not deliver shed and keep emailing…
Do not deliver shed and keep emailing or calling the day before to cancel and rearrange delivery. 3 different dates came and went and still no shed.
4 septembre 2026
Réponse de Shire Garden Buildings
Hi Catriona,
I completely understand, and I’m really sorry for the delays and changes you’ve had with the delivery of your order.
I can confirm that the order has now been cancelled at our end, so no further delivery will be attempted.
As the order was placed and paid for through Screwfix, the refund will need to be processed by them directly. If you contact Screwfix, they’ll be able to arrange this for you.
Apologies again for all the inconvenience caused.
A very nice looking Gazebo
A very nice looking Gazebo. Had one broken glass pane out of 18 which was replaced very quickly.
4 septembre 2026
Réponse de Shire Garden Buildings
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear that you’re pleased with your new Gazebo and that you’re happy with how it looks.
We’re sorry again that one of the glass panes arrived with an issue, but we’re really pleased we were able to get a replacement to you quickly and resolve the problem.
Thank you again for choosing Shire and for your kind feedback. We hope you enjoy your new Gazebo for many years to come!
Customer service and quality of product.
4 septembre 2026
Réponse de Shire Garden Buildings
Hi Denise,
Thank you so much for taking the time to leave us a review. We’re delighted to hear that you’ve been pleased with both the quality of your shed and the customer service you received from our team.
We’re always happy to help, and it’s lovely to know you had a positive experience with us.
Thank you again for choosing Shire and for your kind feedback.
Honest polite communication
Honest polite communication . option on delivery dates . Good new product well made and assembled great professional delivery driver recommended to all customers services great . Professional team well done
4 septembre 2026
Réponse de Shire Garden Buildings
Hi Chris,
Thank you so much for taking the time to leave such a fantastic review. We’re absolutely delighted to hear that you were so pleased with your experience with us, from the communication and flexibility around delivery through to the product itself and the delivery service.
It’s especially lovely to hear your kind words about our driver and the wider team. We’re really pleased everything came together so well and that you're happy with your new product.
Thank you again for your recommendation and for choosing Shire — feedback like this genuinely means a lot to the whole team.
Réponse de Shire Garden Buildings
Thank you so much for your lovely review and especially for sending us the photos! We absolutely love seeing what our customers create with their purchases, and we have to say, your garden bar looks fantastic! 🍻
It looks like you've done an amazing job putting it together and making it your own. We're so pleased to hear everything arrived on time, was straightforward to assemble and that you were happy with the price too.
Thank you again for choosing us and for taking the time to share your finished project with us. We hope you have many happy times enjoying your new garden bar! 😊
I am impressed with the quality …
I am impressed with the quality of my summerhouse, It is well constructed with good materials. It takes time to build it properly to the instructions but well worth the effort.
28 août 2026
Réponse de Shire Garden Buildings
Hi Trevor,
Thank you so much for taking the time to leave us such a wonderful review! We’re delighted to hear that you’re impressed with the quality of your summerhouse and the materials used in its construction.
We really appreciate you mentioning the build process too. Taking the time to follow the instructions carefully certainly pays off, and we're so pleased you feel the finished result was well worth the effort.
We hope you enjoy your new summerhouse for many years to come!
The first delivery was refused as it…
The first delivery was refused as it was a shed instead of a sumnerhouse which the staff in your customer service department did not believe us. Dealing with customer service was not very pleasant with shire or robert dyas who we bought the item from however the second delivery a week later was good and the driver went out of his way to assist me in locating the item in the backgarden. There seemed to be a lack of belief that we were actually telling the truth.
31 août 2026
Réponse de Shire Garden Buildings
Hi Alwyn,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered with your original delivery and, in particular, the experience you had when trying to explain that the item delivered was not the summerhouse you had ordered.
We completely understand how frustrating this must have been, and we’re sorry that you felt your concerns were not initially believed or taken seriously. This is certainly not the level of customer service we aim to provide, and we appreciate you bringing this to our attention.
We are pleased that the correct item was delivered the following week and that the driver was able to go out of his way to assist you in getting it to your back garden. However, we recognise that this does not take away from the frustration and inconvenience caused by the original delivery and the difficulties you experienced while trying to resolve the issue.
Your feedback is greatly appreciated and will be taken on board as we continue to improve both our communication and customer service.
Poor quality product ..shed was 3…
Poor quality product ..shed was 3 months old when I contacted them to say it was bowing I went through a series of questioning about what I must have done wrong I.e storing it wrongly, what floor was it sitting on and then finally had I treated it! I then was offered a new part but I would have to incur charge for third parties to dismantle and put it back together. I bought this shed in good faith followed instructions to the letter but what i got was a shed that wasn't fit for purpose, poor wood which cracked and bowed, screws became loose and literally the worst customer service from both Shire and Robert Dyas...dont buy from these cowboys
31 août 2026
Réponse de Shire Garden Buildings
Thank you for your feedback, Bridget. We’re sorry to hear you’re disappointed. Following your contact with us, we did offer to supply a replacement panel free of charge to resolve the issue. Unfortunately, as advised, we’re unable to carry out the fitting or cover third-party installation costs.
We’re sorry that we weren’t able to reach the resolution you had hoped for.
Product received was excellent but I…
Product received was excellent but I was surprised that the glass panels were not already fitted. Plus there were not items of fittings for the windows so these needed to follow on.
11 août 2026
Réponse de Shire Garden Buildings
Thank you for your review. We’re really pleased to hear you’re happy with the product, and we’re sorry the missing window fittings caused some inconvenience. We hope you enjoy your new building! 😊
Not for me!
I ordered through Homebase. Initial communication with shore was prompt and they sent a booking date. I booked my date and it would be 5 weeks- average for a shed. The day before delivery I’d heard nothing. I reached out to them asking if they could confirm on track, as partner would need to work from home to receive shed. Nothing. Then day of delivery they sent a phone message saying they’d damaged part of the shed loading it on truck and so it couldn’t be delivered, and unfortunately it meant THE WHOLE shed would need remaking and it would be another month. I think this is rubbish- this shed is available everywhere and there is no way they haven’t got parts, plus I’d seen this excise used in other reviews.
I didn’t want to wait another month for them and had read negative reviews so cancelled my order through Homebase. I will say, they cancelled and returned my order£900 promptly.
30 août 2026
Réponse de Shire Garden Buildings
Thank you for your feedback, Joanne. We’re very sorry that your delivery could not go ahead as planned. When you contacted us prior to delivery, our team responded and asked for some further information so we could look into the delivery for you.
We appreciate the disappointment caused and are pleased to hear your cancellation and refund were processed promptly.
I haven't received my product
I haven't received my product. The earliest delivery date was approx 4 weeks after I ordered it, I booked a day off work. The day before delivery was due I received a message saying that my product had been damaged so it couldn't be delivered the next day and they had rebooked for the 1st September. I contacted to say no one would be home and wanted a refund. The y responded saying contact Tesco. Very poor customer service - unsure if I will receive it my delivery.
30 août 2026
Réponse de Shire Garden Buildings
Thank you for your feedback, Hilary. We’re very sorry that your original delivery had to be rescheduled and appreciate the inconvenience this caused. As your order was purchased through Tesco, any cancellation or refund does need to be requested directly through them, which is why our team referred you back to the retailer.
We apologise again for the disruption caused.
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