Great shed/summerhouse bought through Anyday direct. Minus one star for change in delivery date and missing beading bundle which was rectified quickly. Great delivery driver. It now looks beautiful ha... Voir plus
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Wrong shed delivered originally despite correct shed being on countersigned manifesto. CS arranged for correct shed to be delivered a week later. No gesture of good will offered. Again, spent all... Voir plus
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Complete and utter thieves! Told me on 3 separate occasions my order would be delivered and FAILED! Finally received it and it was a complete bodge job, wood missing, shambles of a spray paint left... Voir plus
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The delivery was on time and the driver was very helpful. The load was in perfect condition and laid out methodically for unloading. The cabin was straight forward to assemble if you have some con... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Coordonnées de contact
Shire, Brigstock Road, Wisbech, PE13 3JJ, Royaume-Uni
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3,1
Moyen
3 k avis
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I haven't received my product
I haven't received my product. The earliest delivery date was approx 4 weeks after I ordered it, I booked a day off work. The day before delivery was due I received a message saying that my product had been damaged so it couldn't be delivered the next day and they had rebooked for the 1st September. I contacted to say no one would be home and wanted a refund. The y responded saying contact Tesco. Very poor customer service - unsure if I will receive it my delivery.
30 août 2026
Réponse de Shire Garden Buildings
Thank you for your feedback, Hilary. We’re very sorry that your original delivery had to be rescheduled and appreciate the inconvenience this caused. As your order was purchased through Tesco, any cancellation or refund does need to be requested directly through them, which is why our team referred you back to the retailer.
We apologise again for the disruption caused.
Still waiting on correct delivery as…
Still waiting on correct delivery as original delivery was wrong
29 août 2026
Réponse de Shire Garden Buildings
Thank you for your feedback, John. We’re very sorry for the initial delivery mix-up. Our team contacted you on 25th August to confirm that the correct 7x7 Corner Shed has been booked for delivery on 9th September.
We apologise again for the inconvenience caused.
first class in all departments
24 août 2026
Réponse de Shire Garden Buildings
Thank you so much for the lovely review, Chris! We’re really pleased to hear you were happy with the communication and service from our team and driver. We hope you enjoy your new building! 😊
Summerhouse Disappointment
We initially purchased our summerhouse June 26, delivery was delay due to some problems in there factory and it was not delivered until 18th August, when delivered it appeared as if it was just dumped on our drive, the door glass was just placed in the doors. So when we pick them up the glass dropped out, thankfully toughened glass so did not break.
We then came to construct the summerhouse and found missing items, not enough flooring, all the beading for the doors, diamonds for roof and door handles were missing.
Contacted them and they initially gave me the date of the 25th for missing parts, this did not happen, contacted them again and was told 27th this did not happen. Now still waiting and apparently it will be delivered on the 3rd September.
Their customer service is shocking and no one called back when requested.
I will never use this company again, stay away from them if you want a fully functional summer house
18 août 2026
Avis spontané
Réponse de Shire Garden Buildings
Thank you for your feedback, Natasha. We’re very sorry for the delays and the issues you’ve experienced with your delivery and missing parts. This is not the level of service we aim to provide, and we completely understand your frustration. We apologise for the inconvenience caused.
Awful company to deal with
Awful company to deal with, been let down a second time on delivery at the latest notice. I have rang numerous times in the past two weeks to check my delivery would be here and assured by “rob” I don’t need to worry 🤷🏻♀️ they just apologise and think that’s ok! No compensation and not even a valid reason as to why this has happened again. Who knows when my cabin will arrive, your guess is as good as mine. Avoid this company and please read the other reviews, I wish I had.
28 août 2026
Avis spontané
Réponse de Shire Garden Buildings
Thank you for your feedback. We’re very sorry that you’ve experienced repeated delays with your delivery and completely understand your frustration, particularly after being reassured that it would be going ahead.
We sincerely apologise for the inconvenience and disappointment this has caused and are working to get your building to you as soon as possible.
Waited 1 month for delivery to receive…
Waited 1 month for delivery to receive a phone call the DAY before to say the order will be delayed another 3 weeks. no phone calls back when promised, no empathy. Awful service.
29 août 2026
Réponse de Shire Garden Buildings
Thank you for your feedback, Craig. We’re very sorry for the late notice regarding the further delay and for the lack of communication you experienced. We completely understand how frustrating this must have been after waiting so long already.
Please accept our sincere apologies for the inconvenience caused.
We had 3 delivery dates and never did…very disappointed
We had 3 delivery dates and never did get the shed we ordered. We were told it had been delivered but it had been taken to a different address and left on their lawn. The shed when I found it was clearly an ex demo and not a new shed. Today we had a driver call at our address to collect the shed that we never got. We told him where it was. His admin should have told him. The whole experience was shocking from start to finish.
28 août 2026
Réponse de Shire Garden Buildings
Thank you for your feedback. We’re extremely sorry for the issues surrounding your delivery. When you contacted us to advise that the building had been marked as delivered but was not at your property, this was raised internally for investigation.
We completely understand your disappointment with the overall experience and sincerely apologise for the inconvenience and frustration caused.
Bad service and communication
Originally ordering and booking delivery was easy, however less than 24 hours before delivery was due, I was emailed to say it would be delivered a week later.
When I called customer service they said there had been a manufacturing delay. This was never communicated and I had already waited a month for my shed.
Customers service didn't care about the inconvenience and how long I had to wait.
They wanted to deliever when suited them. They also could not give me a morning or evening delivery slot so I have to wait all day until it arrives.
I asked for compensation for the delay and bad service which they said no.
This is all before I see the quality of the product
27 août 2026
Avis spontané
Réponse de Shire Garden Buildings
Thank you for taking the time to leave your feedback. We’re really sorry that the delay and the change to your delivery caused you so much frustration.
We did just want to mention one thing regarding the communication, as the review says the delay was never communicated, but also mentions that you received an email from us less than 24 hours before your original delivery date advising you that the delivery would be delayed by a week. We appreciate that this was very short notice, and we completely understand how frustrating that must have been, especially after already waiting a month for your shed.
We’re also sorry that you felt our customer service team didn’t care about the inconvenience. That certainly isn’t how we want our customers to feel, and we do genuinely understand how disappointing it is when things don’t go to plan.
We always try our best to keep customers updated when there are unexpected delays, and while we appreciate that the notice on this occasion was not ideal, we did make contact as soon as the revised delivery information was confirmed.
We hope that once your shed arrives, you’ll be happy with the finished product and that this will go some way towards improving your overall experience with us.
Thank you again for your feedback, and we hope you enjoy your new shed once it arrives.
Poor quality, too many delays
Product is not of great quality. Many pieces slightly warped and therefore poorly fitting. Delivery date was delayed, so I'm guessing construction is being rushed.
This was also the very hot summer, which I'm sure will have affected the timber.
As well as the delay, the glazing was not with the delivery. When it eventually arrived a piece was incorrect. More delay.
Bolts, locks, latches are cheap alloy.
It looks good up, but has taken a while to ensure a weatherproof fit.
4 août 2026
Réponse de Shire Garden Buildings
We’re genuinely very sorry to read your review and to hear how frustrating your experience has been. We completely understand your disappointment, particularly after experiencing delays with the delivery and then having further issues with the glazing.
We’re especially sorry that the glazing was not supplied with the original delivery and that, when it eventually arrived, one of the panels was incorrect. We also apologise that, when you contacted us to clarify whether the glazing should be glass or acrylic, you were told that someone would get back to you and this unfortunately didn’t happen. We appreciate how frustrating it must have been to have this uncertainty and then have the incorrect panel cause yet another delay to completing and using your building.
We’re also sorry to hear about the issues you experienced with the fit of some of the timber components and the overall quality of the hardware. We appreciate that, while you are pleased with how the building looks once completed, the process of getting it to that point has been far more difficult and time-consuming than it should have been.
A replacement acrylic panel has since been arranged and posted, and we sincerely hope this resolves the glazing issue for you. We can only apologise for the delays, inconvenience and frustration you’ve experienced throughout your order. This is certainly not the experience we want our customers to have, and we genuinely appreciate you taking the time to provide your feedback.
PLEASE AVOID AT ALL COSTS!!
PLEASE AVOID AT ALL COSTS!!! B and Q website said 7-9 days delivery,ordered mid July, nearly September now and still not received,was told it 4 weeks delivery after they got my money (not 7-9 days) then lorry broke down, always say they will ring me back but never have once,lost a days wage waiting in for it as I'm self employed,no contact whatsoever to tell me lorry broke down,now having to pay for self storage as old shed got taken down day before it was meant to come, have given them one more week to deliver it then I will cancel,pease please please do not buy from these people, absolutely awful and cowboys(they will probably add some comment on here but please ignore it, absolutely awful
22 août 2026
Réponse de Shire Garden Buildings
We’re genuinely very sorry to read your review and to hear about the experience you’ve had with your order. We completely understand your frustration, particularly after being given an expected delivery timeframe, taking time away from work to wait for the delivery, and then being left without the communication and updates you were expecting.
We’re especially sorry that you were not contacted when the delivery vehicle experienced a breakdown and that you then had to contact us yourself for an update. We fully appreciate how frustrating this must have been, particularly as you had already made arrangements around the expected delivery and had taken down your existing shed.
While an unexpected vehicle breakdown is unfortunately outside of our control, we absolutely acknowledge that the lack of communication following this was not acceptable. We should have kept you informed, and we sincerely apologise that we failed to do so.
We’re also very sorry for the additional inconvenience and costs you have experienced as a result of the delay, including having to arrange alternative storage. We appreciate that this has caused significant disruption and understand why you feel so disappointed.
We are continuing to work with our delivery team to get your order delivered as soon as possible. However, if you no longer wish to proceed with your order due to the delays you have experienced, please let us know and we can arrange for the order to be cancelled for you.
Once again, we sincerely apologise for the frustration, inconvenience and lack of communication you have experienced. We appreciate your patience and are sorry that we have not provided the level of service you expected.
We ordered a 12x8 with windows
We ordered a 12x8 with windows. They delivered a 12x8 with no windows so had to wait a until the week after for them to swap the 2 panels over. There were 5 bits of the shed that were so warped and bowed the couldn't be used so I asked them to exchange them also and they said they would come with the panels. They did not arrive as promised with the panels so they posted them so they came 3 days later.
Also the exchange date was arranged for a Tuesday and they turned up on the monay the day before and didn't even knock the door but they did swap the panels over. When the fascia replacements arrived there was no door stop. So I gave up and brought my own . Very stressful experience!
22 août 2026
Réponse de Shire Garden Buildings
Hi James,
We’re very sorry to hear about the issues you experienced with your order and understand why this was such a frustrating and stressful experience.
We acknowledge that the incorrect panels were initially delivered and that the replacement parts did not arrive alongside the exchanged panels as expected. We’re also sorry that the delivery arrangements for the exchange were not followed as you had been advised, and that you subsequently found further parts missing from the replacement delivery.
We can see that the outstanding parts were then sent to you separately via DHL, but we appreciate that this did not make up for the inconvenience and additional time involved. We’re also sorry to hear that you felt you had to purchase your own door stop.
We take feedback like this seriously and will use your experience to review the communication and fulfilment of replacement parts. Please accept our sincere apologies for the inconvenience caused.
Réponse de Shire Garden Buildings
Hi Ellena,
We’re sorry to hear that you’re disappointed with the delivery timeframe for your summer house.
We understand that an October delivery may not be suitable, particularly when you were expecting delivery sooner. As the item is made to order, delivery dates are dependent on our production lead times, and unfortunately, at the time of your enquiry, the earliest date we could offer was 5th October.
We appreciate that this wasn’t the timeframe you were expecting and apologise for the inconvenience caused. As advised in our correspondence, if the revised delivery date is no longer suitable, your retailer can assist you with cancelling the order.
The quality of my 10x7 summer house is…
The quality of my 10x7 summer house is terrible,wood warped,wood split through, holes/knots going to outside in wood when put together because of warping wouldn't stay close together gona be gaping gaps its terrible not happy at all would not recommend 😞 yes I was offered replacement parts which is no good once my summer house is all up and painted if good quality wood was used im sure I would not have had this problem at all ,I advise others to look into a company which uses good wood for these buildings so you dont have any problems
25 août 2026
Réponse de Shire Garden Buildings
Hi Jessie,
We’re sorry to hear that you’ve been unhappy with the condition of your summer house and appreciate you taking the time to share your concerns.
We understand how disappointing it is to notice issues with the timber, particularly when you’ve invested in a new summer house. We have been in contact with you regarding the concerns raised and, following review of the photos provided, have asked you to confirm the relevant part codes so that replacement parts can be arranged.
We’re keen to get this resolved for you and will continue to assist once we receive the part details. We’re sorry again for the frustration caused and hope we can put this right for you.
Failed delivery and no help
I had been expecting the dog kennel for weeks and got a phone call on the morning of delivery to say it had been broken in transit in the warehouse and I would have to wait another 3-4 weeks for it to be remade. I am afraid I have got a bit too cynical with businesses operating online or through third parties - I wonder if they were actually running behind schedule. The fact that I was offered no compensation and no help with getting my c £700 back suggests this is not the first time...but who knows. I asked for a Manager to ring me back but of course I heard nothing.
25 août 2026
Réponse de Shire Garden Buildings
Thank you for your review. We are sorry for the disappointment and frustration caused by the circumstances surrounding your order.
We understand how frustrating it is to be expecting a delivery and then find that it cannot proceed as planned. Our records show that we subsequently received a cancellation request from your retailer, and the order was cancelled.
We are sorry that your experience did not meet the standard of service we aim to provide, and we appreciate your comments regarding communication and the support you received. We take this feedback seriously, particularly where there has been an issue affecting a planned delivery.
We would welcome the opportunity to look into the details of your case further and ensure that any outstanding matters are addressed appropriately. Please contact our customer service team directly so we can review this with you.
This company was supposed to deliver my…
This company was supposed to deliver my summer house on 19/08/26, they did not inform me that this would not be happening and also when I called they were very unhelpful and said the earliest they can deliver would be 17/09/26 whilst I understand companies can have production issues my biggest complaint is that I was not informed even though they had my contact details, and yet they are still advertising that they can deliver by 06/09/26 for other products this is obviously misleading information for any trying to get an acceptable delivery
22 août 2026
Réponse de Shire Garden Buildings
We’re sorry to hear about your experience and, in particular, that you were not informed sooner that the original delivery date could no longer be met. We fully appreciate how frustrating this would have been, especially given the arrangements you had made for installation and time taken off work.
Unfortunately, we experienced an unforeseen production delay which affected your order. While production issues can sometimes affect delivery times, we accept that you should have been contacted as soon as we knew the original date could not be met. We apologise for the lack of communication on this occasion.
We also understand your concern regarding delivery dates advertised on our website. These dates can vary depending on the product, production schedule and availability, and we are continually reviewing our delivery information to ensure the dates shown are as accurate as possible.
We’re sorry that your experience fell short of the service we aim to provide and appreciate you bringing your concerns to our attention.
Didn’t deliver the date they promised
Didn’t deliver the date they promised, and also gave me any notice
17 août 2026
Réponse de Shire Garden Buildings
We’re sorry that your delivery did not take place on the date expected and that you were not given notice of the delay.
Your order was being delivered by a third-party courier, and we’re sorry that the delivery experience fell short of expectations. We understand how frustrating it is when you are expecting a delivery and are not kept informed of a change.
We appreciate you taking the time to leave your feedback and apologise for the inconvenience caused.
Delivered quickly as described
Delivered quickly as described. One small part missing (didn't stop us putting it up though) & I emailed company and they sent it instantly.
23 août 2026
Réponse de Shire Garden Buildings
Thank you for your 5-star review! We’re really pleased to hear your shed was delivered quickly and as described, and that we were able to get the missing part sent out to you promptly.
We really appreciate you taking the time to share your experience and hope you enjoy your new shed!
Delivery and customer service very bad…
Delivery and customer service very bad wouldnt recommend
24 août 2026
Réponse de Shire Garden Buildings
Hi Robert,
I just wanted to personally apologise for the experience you had with your delivery and for the way we handled your complaint afterwards.
I am genuinely sorry that the playhouse was left at the side of your property without anyone speaking to you, leaving you to move it yourself in heavy rain. I completely understand why this was so upsetting, particularly given the circumstances you explained to us.
Our deliveries are kerbside and made by one driver, so the driver has discretion to decide where the building can be safely and reasonably left. This is why we cannot guarantee delivery to a specific location, such as a rear garden.
While we cannot agree that the driver acted out of laziness, I do accept that our previous replies focused too much on defending the delivery rather than recognising how difficult the situation was for you.
I am very sorry for that. Your feedback has been taken seriously and will be shared with the relevant team.
I was really disappointed with the quality
I was really disappointed with the quality of the timber. Following the instructions precisely, the gaps were too wide to use the filler and there were several holes in the planks. When the arbour was completed it was really unstable and swayed at just a touch. The company was contacted and several photos sent and, while their emails were polite and seemingly intent on helping, the team decided the base was uneven. This is definitely not the case! I will put some right angle supports from the base to the uprights to see if this helps. Very concerned as at the moment, the arbour is a complete waste of money!
18 août 2026
Réponse de Shire Garden Buildings
Hi Pat,
Firstly, I’m very sorry for the frustration this has caused and for the previous response regarding the base.
We’ve reviewed the concerns you’ve raised again, particularly regarding the stability and the gaps in the timber. Before we advise further, could you please check that all of the fixtures and fittings are fully secured and tightened as per the instructions?
Could you also send us a short video showing the issues you’ve described, particularly the movement/wobble of the arbour and the areas where the gaps are concerning you? This will allow us to see exactly what is happening in use rather than relying solely on the photographs and will help us determine the best way to rectify this for you.
Apologies again for the inconvenience, and once we receive the video we’ll review this further.
Week late with delivery
Week late with delivery. Not informed until I contacted them. Absolutely no communication.
15 août 2026
Réponse de Shire Garden Buildings
We’re really sorry that your delivery was delayed and, more importantly, that you weren’t informed about it before you had to contact us. We completely understand how frustrating that must have been, especially when you had arranged help for the original delivery date.
We’re glad we were able to get a new delivery date arranged for you, but we appreciate that this doesn’t undo the inconvenience caused. Your feedback regarding the lack of communication is completely fair, and we’ll make sure it’s passed on to the relevant team.
We’re sorry we let you down on this occasion and hope you’re able to enjoy your new building once it’s up and ready.
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