If you are given a time slot, of four hours, you would expect the sunroom to be delivered within those hours, give or take half an hour. This unfortunately was not the case on the day of delivery. Exp... Voir plus
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Lisez les avis des autres
Great shed/summerhouse bought through Anyday direct. Minus one star for change in delivery date and missing beading bundle which was rectified quickly. Great delivery driver. It now looks beautiful ha... Voir plus
L'entreprise a répondu
Everything was on time from build date to delivery and the delivery guy phone when close to our home. The communication from the office was really helpful and thoughtful. And the product is brilliant,... Voir plus
Wrong shed delivered originally despite correct shed being on countersigned manifesto. CS arranged for correct shed to be delivered a week later. No gesture of good will offered. Again, spent all... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Coordonnées de contact
Shire, Brigstock Road, Wisbech, PE13 3JJ, Royaume-Uni
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3,1
Moyen
3 k avis
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A Helpful service
A Helpful service
The operator was very helpful and on in the way she felt with my query, but it took a while before the phone was answered.
9 août 2026
Réponse de Shire Garden Buildings
Hi Dennis,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found our team member helpful and that she was able to assist with your query.
We’re sorry that you had to wait longer than expected for your call to be answered. We appreciate your patience and will continue to work on improving our response times.
Thank you again for your kind feedback.
Shed...there was no pronlems at all
I ordered a shed and it was delivered very quickly. And the delivery driver was very helpful.
6 août 2026
Réponse de Shire Garden Buildings
Thank you so much, Janice, for your lovely review! 😊
We’re really pleased to hear that your shed arrived quickly and, most importantly, that everything went smoothly from order to delivery. We’ll also be sure to pass your kind words on to the delivery driver — it’s great to hear they were so helpful.
We hope you enjoy your new shed for many years to come, and thank you for choosing Shire!
Taken too long in which I cancelled…
Taken too long in which I cancelled order, Robert Dyas taken order and full payment giving me a date for the 25/07/26 but after payment then advised 10/08/26 then Shire extended the delay to 17/08/26 so I cancelled the order. Not happy!
11 août 2026
Réponse de Shire Garden Buildings
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration caused by the delays to your order, particularly after you were initially given a different delivery date.
We do provide our retail partners with updates to lead times as soon as we’re made aware of any changes. However, the display of those lead times on their websites is managed by the individual retailer, so unfortunately we’re unable to control how quickly those updates are reflected online.
We completely understand how disappointing it must have been to receive further delays after placing and paying for your order, and we’re sorry for the inconvenience this caused. We really appreciate your feedback and hope we can provide you with a better experience in the future.
Réponse de Shire Garden Buildings
Thank you so much for your lovely review! It’s wonderful to hear that you found our team professional, courteous and helpful, and that we were able to meet your needs.
We really appreciate you taking the time to share your experience with us. It means a lot to know that you felt listened to and well looked after.
Thanks again for choosing Shire! 😊
I am still waiting a reply.
I am still waiting a reply.. I simply want to know the cost of door hinges.
5 août 2026
Réponse de Shire Garden Buildings
We’re very sorry for the delay in getting back to you, and we completely understand your frustration when you were simply looking for the cost of the door hinges.
I can see that our team has now responded to you this morning with a quote, and we hope this has provided the information you were waiting for.
Thank you for your patience, and apologies again for the delay in responding.
Excellent product and outstanding customer service!
We recently purchased a Shire Cubby Playhouse and, overall, we are extremely pleased with the finished product.
There were unfortunately a few issues along the way. The delivery was considerably later than originally expected, and when we began assembling the playhouse we discovered that eight acrylic window panels were missing, along with a few fixings. We also noticed that some of the factory-applied treatment had rubbed away in places.
However, this is where Shire really impressed us.
We contacted them regarding the issues and were dealt with promptly, professionally and, most importantly, like valued customers. Lily in particular was extremely helpful throughout and arranged for the missing acrylic panels to be sent. She also offered to provide a pot of DIP treatment to help even out the finish before we applied our own treatment.
There was then a slight saga involving the DIP treatment—it somehow became the most travelled pot of wood treatment in Britain! 😂—but Shire continued to respond and eventually arranged for another one to be sent.
The replacement acrylic panels arrived safely and fitted perfectly. The replacement DIP treatment eventually arrived too, although unfortunately the pot had leaked during transit. Thankfully, there was still sufficient treatment remaining for us to complete what we needed to do, so we didn't pursue this any further.
The playhouse itself is very good quality and, once fully assembled and finished, looks fantastic. We've added a few personal touches, including butterflies because the little owner loves them, as well as flooring, a kitchen and lighting.
Most importantly, despite the initial problems and delays, we are very happy with the finished product.
The real highlight for us was the customer service. Shire never fobbed us off, never became defensive and never made us feel like we were being difficult. They listened, apologised where appropriate and kept trying to put things right.
Mistakes can happen with any product or delivery. What matters is how a company deals with them, and in our experience Shire dealt with them exceptionally well.
A special thank you to Lily for her patience, professionalism and genuinely helpful approach throughout.
We would happily recommend the product and, based on our experience, would be happy to purchase from Shire again.
Thank you, Shire, for helping turn what started as a slightly frustrating experience into a very positive one!
10 août 2026
Réponse de Shire Garden Buildings
Thank you so much, for taking the time to share such a thoughtful and honest review.
We’re absolutely delighted to hear that, despite the bumps along the way, you’re so pleased with your Shire Cubby Playhouse and how it all came together. We especially love hearing about the personal touches you’ve added — the butterflies, kitchen, flooring and lighting sound wonderful, and we’re sure the little owner is very happy!
We’re sorry again for the delays and the missing parts, but it means a great deal to know that our team, and Lily in particular, were able to help and make things right. Your kind words about her patience and approach will certainly be passed on, she’ll be thrilled to hear them.
We have to admit, the story of the “most travelled pot of wood treatment in Britain” made us smile! 😂 It certainly sounds like that little pot had quite the adventure.
Most importantly, we’re so pleased that the finished playhouse has turned what started as a frustrating experience into something you and your family can enjoy. We really appreciate your understanding and your recognition that, while things don’t always go perfectly, it’s how you respond that matters.
Thank you again for choosing Shire and for your recommendation. We hope the Cubby brings the family many happy memories for years to come
Polite and thorough. Great quality log cabin.
They were polite, helpful and explained everything. I love my log cabin and look forward to many years of use.
Customer service were responsive and ensured my issues were resolved promptly.
31 juillet 2026
Réponse de Shire Garden Buildings
Hi Fiona,
Thank you so much for your lovely review! 😊
We’re really pleased to hear how happy you are with your new log cabin and that our team were able to help get everything resolved quickly for you.
We hope you enjoy your cabin for many years to come!
Very poor quality
Very poor quality
The t&g is coming apart and parts missing.
Needed seat supports
10 août 2026
Réponse de Shire Garden Buildings
Hi Sally-Anne,
We’re sorry to hear you’re unhappy with your corner arbour.
The only issue previously reported to us was the missing finial, which we advised was out of stock at the time. We have since received these back into stock and, as advised in our recent email, yours is currently being treated and will be sent to you once ready.
We weren’t aware of any issues with the tongue and groove or seat supports prior to your review, so please do get in touch with our Customer Care team with some photos and details of these issues so we can look into these for you.
Unreliable
Unreliable. Shed delayed twice, over a month late. So cancelled and went to a more reliable company.
10 août 2026
Avis spontané
Réponse de Shire Garden Buildings
We’re sorry to hear that your order was delayed and that you ultimately decided to cancel.
Unfortunately, we don’t have enough order information from this review to identify your order or investigate the reasons for the delays and the communication around them. We would like the opportunity to look into what happened properly.
Please contact our Customer Services team with your order or reference number, or provide these details through Trustpilot, so we can investigate further.
We’re sorry for the frustration and inconvenience caused and appreciate you taking the time to leave your feedback.
I have emailed 3 times now we have many…
I have emailed 3 times now we have many problems with summerhouse especially one of the doors that is severely bowed and needs replacing but have heard nothing
9 août 2026
Réponse de Shire Garden Buildings
Hi,
We’re really sorry to hear that you’ve been waiting for a response, and we apologise for the frustration this has caused.
We’d really like the opportunity to look into the issues with your summerhouse and get this resolved for you. Please could you contact us with your order details, referencing this review, so we can locate your case and make sure this is followed up as a priority
Several issues as explained earlier issues with doors base and roof panels
The vase was bigger than it should be one of tge doors gas stains on it there are 2 roof panels that are built the opposite way therefore there is a gap in the roof . I am disabled and not able to work so I’m on benefits I have paid for it to be assembled privately which has cost me money that the people haven’t been able to complete doing because of these issues which wasn’t visable when they started so if I want it completed I will have to pay them again therefore I’m very disappointed
7 août 2026
Réponse de Shire Garden Buildings
Hi Teresa,
We’re really sorry to hear about the issues you’ve experienced with your building and understand how disappointing and frustrating this must have been.
We received your email on Saturday and you mentioned that you have photographs of the issues. We would be grateful if you could send these across to our Customer Service team so that we can inspect the concerns you have raised and determine what is required to resolve them.
Unfortunately, until we have received and reviewed the photographs, we haven’t yet had the opportunity to investigate the reported faults or offer a resolution. Once we have these, our team will be happy to look into this for you as quickly as possible.
Incomplete delivery
Incomplete delivery, sent another delivery a week later, still incomplete, then think it's fine to send by second class post instead of first class 😞
So their reply says was sent first class last week, I have packaging to prove was second class 🤷
31 juillet 2026
Réponse de Shire Garden Buildings
We can only apologise for the inconvenience and frustration caused by the incomplete delivery. We completely understand how disappointing it must have been to receive a second delivery that was still incomplete.
Just to clarify, the replacement was sent First Class on Wednesday afternoon, rather than Second Class, although we appreciate that this doesn’t change the frustration of having to wait for the missing items.
We’re genuinely sorry that your experience hasn’t been up to the standard we aim for, and we really appreciate your patience while we work to put this right.
Terrible poor quality sending it back…
Terrible poor quality sending it back as 6 faults on it
We could have adjusted to avoid sending back but no slight refund was allowed terrible standard
Would avoid if thinking to buy this shed
7 août 2026
Réponse de Shire Garden Buildings
Hi,
We’re sorry to hear you were disappointed with your building. When you contacted us, we asked for photographs so the issues raised could be fully inspected and reviewed, rather than simply dismissing your concerns.
Regarding the partial refund mentioned in your review, as your purchase was made through a retailer, we’re unfortunately unable to issue refunds or compensation directly. This is why we advised that any request for a refund or collection would need to be made through the retailer you purchased from.
We’re sorry this experience hasn’t matched your previous purchase from Shire and hope this can be resolved for you quickly.
You refused to send me timber to do the…
You refused to send me timber to do the diagonal bracing on my shed door which was not present on my doors
7 août 2026
Réponse de Shire Garden Buildings
Hi,
We’re sorry you’re disappointed with our response. The doors supplied with this building are manufactured to the original design and do not include diagonal bracing, so this is not a missing component from your building.
As the building has been in use since 2023, some adjustment and maintenance can naturally be required over time, particularly with timber being a natural material. Our care instructions also advise that doors and windows may require periodic adjustment.
For this reason, we would not supply additional timber to modify the original door design free of charge.
Spare Parts…
I have been trying for months to obtain a pair of new hinges for my shire Tuscan shed. It has never got further than we are obtaining a price from Italy. Supplying replacement parts is a responsible, environmentally friendly practice. If I actually got the hinges I would give you 4 stars, given the difficulties I have encountered 5 stars is not possible.
7 août 2026
Réponse de Shire Garden Buildings
We can only apologise for the frustration and inconvenience you’ve experienced trying to obtain the replacement hinges. We completely understand how disappointing it is to have been waiting for so long, especially for a relatively straightforward spare part.
The manufacturer of the Shire Tuscan shed is based in Italy, and unfortunately we have been struggling to get the responses and information we need from them. We are continuing to chase this, as we absolutely agree that replacement parts should be available and that repairing and maintaining products is a much more environmentally friendly approach than replacing them.
We’re also looking into whether the manufacturer can send the hinges directly to you, which would hopefully make the process quicker and easier.
We’re genuinely sorry that this has taken so long, and we really appreciate your patience and honest feedback. We hope we can get this resolved for you and turn your experience around.
Handle and Latch not the best but build ok
Delivered in time. Was made up by a joiner. Ok
Only thing was handle and latch not good. Door not fully closing so will remedy with latch outside.
4 août 2026
Réponse de Shire Garden Buildings
Thank you so much for taking the time to leave us a review. We’re really pleased to hear that your door was delivered on time and that you were happy with the overall build and workmanship.
We’re sorry to hear that you found the handle and latch weren’t quite up to standard and that the door wasn’t closing fully. We really appreciate you bringing this to our attention, as feedback like this helps us continually improve the products we supply.
Thank you again for choosing us, and we hope you enjoy your new door for many years to come! 😊
A great cabin supplied by a decent, honest company.
This is a great product and the service was good too. The materials and instructions were reasonably easy to use and follow. I did have to buy some screws as the heads on those provided weren’t the strongest but the wood itself was of a high quality.
There were a couple of boards with cracks which I reported and the company sent replacements without complications or questions. They even sent me some extra boards as a good will gesture which I used to add an extra layer of roof for insulation.
I’d use this company again and would recommend them to others.
16 mai 2026
Réponse de Shire Garden Buildings
Thank you so much for such a detailed and honest review. It’s great to hear that you’re happy with the quality of the cabin, the materials and the service you received.
We’re sorry there were a couple of cracked boards and that you had some trouble with the screws, but we’re really pleased we could get the replacement boards out to you without any hassle. It’s great to hear the extra boards came in handy too — adding another layer to the roof for insulation sounds like a very good use for them!
We really appreciate your kind words about our team and your recommendation. It means a lot to us, and we’d be delighted to supply you again in the future. Thank you! 😊
Driver was very polite and placed my…
Driver was very polite and placed my delivery where i asked. Shed looks very well made but cannot say for sure until it is built. Not a fan of having the sections screwed to angular batons. Prefer strapping its easier to remove.
5 août 2026
Réponse de Shire Garden Buildings
Thank you for taking the time to leave us a review. We’re really pleased to hear that your delivery driver was polite and followed your instructions, and we hope you’ll be just as pleased with your shed once it’s fully built!
We also really appreciate your honest feedback regarding the sections being screwed to the angular batons. We understand that strapping can be easier to remove, and we’ll certainly pass your comments on to the relevant team.
Thanks again, and we hope you enjoy your new shed! 😊
Unacceptable qualityThe shed was delivered later than…
The shed was delivered later than expected so our tradesman had to book us in for a later date he has arrived to erect the shed and has said to return it as it is so warped I am ringing them to ask for a refund I will get one elsewhere. Not happy at all
27 juillet 2026
Réponse de Shire Garden Buildings
We’re sorry to hear that you’re unhappy with your shed. We have looked into this and, at present, we have no record of receiving any communication from you regarding damage or warping, or any photographs showing the condition of the shed.
The shed was delivered on 13th July, and our records show that you contacted us on 23rd July to request a copy of the assembly instructions. Had we been made aware of any issues with the product, we would of course have been more than happy to look into this and see how we could help.
We’re disappointed to hear that you feel this way, as we always want our customers to have a positive experience. We would welcome the opportunity to discuss the concerns you’ve raised and see if we can assist.
Réponse de Shire Garden Buildings
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the product and that you received great customer service. We really appreciate you taking the time to share your experience with us. 😊
Thanks again for your support!
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