Ford UK Service Parts & Accessories Online Shop Avis 

Although a part I bought unfortunately didn’t fit, customer service got back to my emails promptly so I could return the item without cost.
I was also refunded in good time.

After buying and fitting Ford genuine mats to my Focus St Line a hole appeared under the clutch pedal area after only one month of less than daily use. I contacted the online shop and was told premature wear was not grounds for replacement or a refund.
Avoid buying substandard products for top dollar from this “Joke shop”.
Update:- Shortly afterwards a manager contacted me to offer 40% discount if I bought another set from them. He was adamant the damage was due to me purchasing mats for an automatic car instead of the manual set I required. Despite me providing proof their website said the ones I chose were compatible he refused to budge. Customer service at its worst.

Emailed about paint codes for my Ford Galaxy as our local parts supplier were unsure of the correct code and indeed match??…Thankfully Anna at Ford help online got back to me with the correct info,, so thank you for the prompt service!….Mr Taylor…Newport….

Friendly and helpful response from Hannah, which I didn't have to wait too long for and that answered my question.

Support Team Adviser - Hannah B - friendly and quick to help.

This company is outstanding though email based very quick to resolve any issues.
Quality of parts are very good and value for money.
Don't accept universal parts.
Get the best for your Ford

Prompt and great customer service as always

Excellent service, with a quick reponse to my order calcellation

Just terrible. Nearly 400 pounds on a replacement alloy. Been lost in transit then a resend which is now looking like it's going down the same road. Never never again

Very fast and useful feedback and friendly response. Attention to detail and professionalism.

Emailed and gave my number plate and asked what part number I needed, was kindly emailed back the following day with a link for the part, all I had to do was click on the link and order it, part fits and works perfectly, very happy chappie 😁

When i had issues locating the specific part required on the main website,Hannah B responsed the same day to my enquiry and attached the link.I was able to purchase straight after ..Brilliant thanks again.Leon

I found the link within your communications didn’t work I.e. “Enter your reply above the line” there was no field to type in and the keyboard didn’t appear. I eventually found somewhere to type on a different page that didn’t seem intuitive or straightforward. I restarted several times trying to make sense of it. Only 1 of the 2 items ordered arrived with no information about the missing item! I wasn’t sure if the 2nd item was lost or stolen. I found out later that the 2nd item was not immediately available and it would follow. But this should surely been communicated with the paperwork for the 1st part of the order.

the website was experiencing difficulty with the discount code Hannah B made sure I got my credit card repaid with the appropriate amount
Many thanks

Super-quick response to my enquiry. Recommended.

Very swift response in dealing with a missing item. Resolved to my satisfaction.

Fast response, provided what was needed.

Had a query regarding part comparability for my car. Quick response was received and correct part number obtained.
100% customer service.