Ford UK Service Parts & Accessories Online Shop Avis 

I submitted the correct information for the online order of a replacement part. I phoned to double-check and was reliably informed the part was correct. The replacement part I received was a bulb-type rear lamp, not an LED. The lamp was fitted by a body works repairer co and unknown to me and the body repair co. The wrong part meant that the car was driven illegally for several months. Ford online parts acknowledged its mistake and were unable to supply the correct part. They also had the audacity to believe that just receiving the payment back was a good enough compensation, with no recompense for their mistake, acknowledgment of possible legal ramifications in the event of an accident from their mistake, and time and cost to find a new part. I was appalled at the Ford-online-shops attitude and service along with the disgraceful after-sales culture/DNA. One wonders if this is representative of the company as a whole!

Be Careful - They took my money nine times over - website said try again transaction failed - Three separate occasions I tried with two cards. They took the money every time - Now there is no contact number than can reach them and the EMAIL CUSTOMER SERVICE is going to be days - meanwhile they have £1900 of MY MONEY

Ford parts sent me an email saying that all of my parts had been dispatched this was untrue and resulted in me incurring costs which Ford does not seem to think it should reimburse me for as and I quote from the complaint email reply they don’t offer there customers good will gestures nor do they re contact customers as previously agreed as I am still waiting for a reply that was promised for Monday 27th February

I have very please with my ford van, I damage my wing mirror cover, so I order a new one from Ford I gave them my Reg No.

They sent me the wrong one. So I email them, they said they would sort it out. That is the only time they have reply to my many emails,

I have sent pictures of the right part to help them but nothing.

Order No 115186

Ordered some ford focus car matts and received some kinda wheel cap instead, messaged them a few times but nothing sorted.. Don't buy from this supplier

Ordered 2 lights for my car, input my registration and the site said they were compatible. One side of the light was and one wasn't, I emailed on 10th Oct to start a refund only to keep getting automated emails back asking for collection details. I have sent collection details over 5 times now and never get a response to the collection detail emails but get a response to all the other emails I send!
I still have half a light that doesn't fit my car and I'm over £100 out of pocket and have had to order the same part from another site, I would be more than happy to send it back at my own cost at this rate just to get my refund but that doesn't seem to be an option!
Nearly 2 months to try and arrange a collection and refund is pretty shocking.
Wouldn't use again.

I ordered parts from the ford online shop over 2 months ago. They were dispatched quite quickly, but one of the parts shipped wasn't what I ordered.

I alerted the Ford shop immediately - online, because there's no way to phone them. A week later someone got back to me saying it would be sorted and they would pick up the incorrect part. Then nothing for a week until I went back complaining again. Same story - wait a week, then a reply saying it will be sorted.

They've now finally picked the incorrectly shipped part up, but 2 weeks after it was confirmed the incorrect part was back with the ford shop I still don't have the original part I ordered or my money back!

Looks like I will have to go through the motor ombudsman to get this sorted. Unbelievably shoddy service from a company of this size.

..and Ford, if you're reading this, please don't blame it on staff shortages etc. The customer should always come first. If you made a mistake dispatching an order and you've been alerted to that error, the first thing to do is dispatch the correct order or refund the customer - then sort out the return.

Awful customer service. Order #94038 delivered to Ford dealer to be fitted, but had to cancel within 14 days. Request a refund a month ago. Ben and Max both were useless and stopped communicating without providing the refund. Only one way to contact - email. Send another reman with a complaint a few days ago, but still no reply. Contacted Ford directly so hopefully the refund will happen soon.