I am writing this review now because it was too painful to do at the time. Last year my wife of 38 years died. Simplicity were absolutely amazing, caring, attention to detail, kept informed every st... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Absolute first class service, kept upto date the whole time at a tough time the lady on the phone was fantastic and talked me through everything I couldn't thank her enough
As soon as I rang and spoke to a lovely member of staff I was at ease straight away. Funeral arrangements are always a hard decision to make but I found Simplicity was the best decision for my family... Voir plus
L'entreprise a répondu
Was booking my own future plan, so it wasn't a particularly sad time, but they did not rush things on the phone, seemed to have all day to take details and explain things, and to ensure I fully unders... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Simplicity we provide high quality, low cost funeral options which remove many of the more expensive elements associated with a traditional funeral. Our priority is taking care of you and your loved ones at the time of need.
Coordonnées de contact
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, Royaume-Uni
- 0808 258 9832
- customercare@simplicity.co.uk
- www.simplicity.co.uk
4,8
Excellent
737 avis
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Informed explanation good efficient…
Informed explanation good efficient service Joseph cunney
17 août 2026
Réponse de Simplicity Cremations
Dear Joseph,
Thank you for your review. We're so pleased to hear you found the service well-informed and efficient.
The sheer care and concern shown at my…
The sheer care and concern shown at my terrible time.
17 août 2026
Réponse de Simplicity Cremations
Dear Yvonne,
Thank you so much for taking the time to share your review. We're so pleased you received exceptional support and care during such a hard time. Wishing you all the best.
Everything from start to finish was…
Everything from start to finish was superb.jenny our contact was great.we were would highly reccomend this service.many many thanks
17 août 2026
Réponse de Simplicity Cremations
Dear Mr Ramsden,
Thank you for your review. We're so pleased Jenny gave you such superb service. We really appreciate your recommendation.
A lady called Pam who answered the…
A lady called Pam who answered the phone to us.She was very patient and knowledge ble about the whole process .Explained everything thing in detail and made us feel very comfortable. About the whole procedure
17 août 2026
Réponse de Simplicity Cremations
Dear Mrs Pike,
Thank you for your kind review. We're so pleased Pam provided such a caring, informative service for you, and made you nothing feel comfortable.
Friendly and efficient service
My father didn’t want anything fancy so a simple cremation was what we wanted and what we got. Service was friendly, personal and efficient. Reasonable value for money. Only dropped one star because the cremation was done 40 miles away rather than the one that was much closer to us. I guess there was a reason for that but it wasn’t made clear. Would recommend…
3 août 2026
Réponse de Simplicity Cremations
Dear Neil,
Thank you so much for sharing your experience. It's a privilege to have cared for your father, and we're so pleased to hear the service you received was excellent. Thank you also for your feedback regarding distance and communication. We're working on implementing some new systems to reduce this risk in the future.
Spot on Service.
This plan was simple to arrange and clearly set out. The prices were very competitive and is a worry taken away from my partner. Excellent service and highly recommend.
8 août 2026
Réponse de Simplicity Cremations
Dear Alan,
Thank you for your review. We're so pleased to hear you found setting up your plan so straightforward, and that the team delivered excellent service and peace of mind for your partner.
Company under investigation
Company under investigation regarding reviews. Not good re "extra" costs.
16 août 2026
Avis spontané
Réponse de Simplicity Cremations
Dear Stewart,
Thank you for your review.
We are aware of an ongoing investigation and subsequent press release by the CMA on Friday, 27 March 2026.
We take the CMA’s concerns extremely seriously and are fully cooperating with its investigation relating to the Crematorium and Memorial Group (CMG), a business division within our group.
We are committed to ensuring full compliance with consumer law and will continue to engage constructively with the CMA throughout this process.
Kind regards,
Sally
Explained very professionally
Explained very professionally, made you feel part of a family,
12 août 2026
Réponse de Simplicity Cremations
Dear Mr Tandy,
Thank you for your kind review.
We're so pleased the team made you feel like part of the Simplicity family.
So simple to get my funeral sorted
So simple to get my funeral sorted . Quick and easy to apply. Worries gone knowing my family won't have to worry about funeral expenses. Thank you Simplicity.
13 août 2026
Réponse de Simplicity Cremations
Dear Jackie,
Thanks so much for your review. We're so pleased you've got peace of mind knowing from using our service to reduce stress and worry for your family.
My wishes catered for
Everything sorted with just a phone call, very helpful staff who went to great lengths to explain everything in detail I would recommend this company to anyone thinking about their own funeral wishes.
13 août 2026
Réponse de Simplicity Cremations
Dear Pete,
Thank you for your review. We're so pleased to hear the staff were so helpful and informative.
Exceptional
Helpful, kind and dignified service. We were taken care of every step of the way
13 août 2026
Réponse de Simplicity Cremations
Dear Clair,
Thank you so much for sharing your experience. We're so pleased the team provided such great care for you.
Réponse de Simplicity Cremations
Dear Margaret,
Thanks for your review. We're so pleased the team has given you space to relax with everything planned.
Jason who handled our call was very…
Jason who handled our call was very friendly and helpful
11 août 2026
Réponse de Simplicity Cremations
Dear Mae,
Thank you for your review.
We're so pleased to hear Jason provided such helpful, friendly service for you.
The experience was made good by the way…
The experience was made good by the way the agent and myself gelled from the ofset he made all that we discussed easy to understand very good 👍
11 août 2026
Réponse de Simplicity Cremations
Dear Keith,
Thank you for sharing your experience. We're so pleased our agent looked after you, and made you feel comfortable and informed.
Réponse de Simplicity Cremations
Dear Paul,
Thank you for your review. We're pleased you're satisfied that you've arranged your plan and you found it easy to understand.
Great service from your staff
Great service from your staff, Sneha. Very helpful and patient inspite of some issues in dealing with the matter.
10 août 2026
Réponse de Simplicity Cremations
Dear Chandrakant,
Thank you so much for your review. We're so pleased Sneha provided you such a helpful, supportive service and dealt with issues that arose.
Remarkable caring company
I can't recommend them enough. From start to finish of the sad , daunting process of losing a loved one, they were remarkable. Kept in constant touch even days afterwards. Not just emails but conversations on the phone. Very caring , and outstanding customer service. Do not hesitate using them.
Thank you Simplicity from the bottom of my heart.
1 juillet 2026
Avis spontané
Réponse de Simplicity Cremations
Dear Mary,
Thank you so much for kind review. We're so sorry for your loss, but we're pleased you received such compassionate care from our team. Thank you for your trust in us.
Very is to arrange over the phone…
Very is to arrange over the phone customer Service very good
3 août 2026
Réponse de Simplicity Cremations
Dear Tracy,
Thank you so much for your review. We're so pleased you found our customer service very good.
I do not know the company nor have i…
I do not know the company nor have i used it services,
The tv advert is enough to put anyone one off, the Advert is boring and laborious, and it's about time it was pulled from the advert slots, everyone knows that they will depart from this life at somepoint, so the advert is just begging people to part with money they probably do not have nor can afford
12 août 2026
Avis spontané
Réponse de Simplicity Cremations
Dear Judy,
Thank you for sharing your thoughts about our latest television advert. Our aim was to approach a sensitive topic with care and openness, never to cause distress.
I have passed your feedback to the team.
We do listen to all the feedback we receive and remain committed to communicating with the dignity and clarity that families expect from us.
Kind regards,
Sally
Réponse de Simplicity Cremations
Dear Jeremy,
Thank you for your review. We're so pleased you found the team friendly and helpful.
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