Simplywigs Avis 

Everything about them is brilliant. They give you information all the way through and wrap the item beautifully we even got a free chocolate very impressed indeed

I have ordered from them before and found them a good company. But the latest time was different - I can say that the customer service is truly outstanding!
I returned a topper and queried whether or not it was faulty.
The customer service lady immediately ordered a replacement so that she could compare them and replace it if necessary - all the while keeping me informed by email.
She then telephoned me to assure me that they were identical and it was, in fact, just the layering!! I felt like such a twit!!
She was so understanding, and then returned the item as requested - and wouldn't even let me pay the extra postage. Truly excellent customer service.

I chose a JON RENAU real hair wig...when I first layed eyes on it I was beyond disappointed BUT I knew (because I'd done my homework before purchasing it) that underneath ALL that silicone was the real deal...real hair which is what I was wanting!! I gently washed the wig with baby shampoo (it's what I wash my own hair in as it's just pure without any crap in it) & got rid of ALL the silicone & whatever else they put in it; & what I was left with was beautiful hair with a natural wave in it!!☺️ it was a bit dry so I put a TINY (& I mean TINY) bit of my essential oil mixture (walnut..eucalyptus...peppermint mixed with a carrier oil of course) & that got rid of that problem (again it's a natural solution!) I don't use any heat to style it..just curlers overnight. So I'm very happy with my real hair wig...but as I say, NOT when I first saw it (I tryed it on as it was & it was soo slippery & wigish!!) NOT really sure what all the silicone is all about as the wig doesn't look natural at all!!

I am soooo happy with my perfect hairline topper.It looks so natural. The quality is great. I can't believe that at last my thinning hairline is well and truly invisible. Thank you xx

I just have to share the amazing customer service I've received from Laura at Simply Wigs! My first wig choice, the Raquel Welch Editors Pick Elite in Pale Golden Honey, was actually bought on the recommendation of Becky @ wigitup uk With my own curly, damaged, frizzy hair, I thought I'd need a large size, but it turned out to be too big.
The return process was hassle-free, and I easily reordered the same wig in an average size. The specific colour I wanted wasn't in stock, but Laura recommended an alternative – and I love that colour even more!
After sharing my story and image of me in the wig, I also received a generous 40% discount (Simply Wigs has all sorts of ways to get discounts!). Now, I'm already on the hunt for wig number two, or even three! As a newbie in the wig world, it's quite daunting because you never truly know if a wig will suit you until it arrives. I've definitely made some ordering mistakes along the way, but Laura has been there every step of the way, advising and helping with what seems like endless patience. I'm steadily learning from watching wig review reels, like those from @ wigitup uk
I've seen some complaints on Trustpilot regarding delivery, but honestly, I was happy to wait a couple of weeks knowing the wig was ordered from the States. To be honest, the wait is absolutely worth it when Laura's customer service is this good. So, bravo to Simply Wigs and especially to Laura!

Wigs are good, however, the idea of someone ordering a wig means they need it. The fact that they never have any stock and have to order every wig in from Germany on certain days to then come to the UK, means processing and delivery times are soooo slow. So if you can use another company I would

A great first experience with this company. Prompt delivery and excellent customer service when I had to return the product. The wig arrived nicely packaged and included a cute little box with a sweet inside which was a nice touch.
I definitely feel confident to use them again and to recommend them.

We have been using the same company for over a year online to buy wigs, but increasingly found the lack of customer service becoming too much. Especially if something was wrong with my order and items didn't arrive in shipment or hadn't been sent, there wouldn't be any communication, until we contacted the company. The communication received back which could take several days comes across as irritated and dare I say slightly hostile from customer service, making us feel like we shouldn't be complaining, so we knew it was time to try somewhere else.

Simply Wigs name has come up frequently on my wig forums, so wanted to have a look and see what they are about. I sent an email as had some questions and was responded to so quickly by customer service and they extremely helpful. Answered all my enquires quickly and efficiently and also let me know what styles I had enquired about and colours were in stock or would need to be ordered in with the time frames too etc. I knew I felt comfortable enough to place my first order and I am very glad I did. Shipped so quickly, packaged well and arrived very quickly too. Had a little box included inside also, which contained a little chocolate, which was a lovely touch. Husband ate the chocolate and I had my wigs. Recommended and will buy from them again.

After a disastrous experience with another company I needed a wig really quickly. I emailed Simply Wigs and got a phone call the following morning at 9.00am. The woman I spoke to was very helpful and answered all my queries, especially as this was going to be my first wig. I received my wig the following day and was really pleased with the quality and sizing. The packaging was lovely and there was even a Ferraro Roche chocolate in a little box!
I have since bought 3 more wigs in different colours and I love them all. Thank you Simply Wigs for such a positive experience and excellent customer care.

After having a awful experience with another UK wig company

Simply wigs really helped me find the perfect wig for me.
The lady sent me links to a selection of different styles and types and I was able to chose the perfect one for her selection.

It arrived in beautiful packaging with tissue paper and of a little box with a ferrero rocher chocolate!

Thank you simply wigs ☺️

Excellent company, quick delivery, and an issue I had was promptly and very generously dealt with.

Fantastic service from first contact to delivery.

I cannot speak highly enough of Simply Wigs. Their customer service is amazing - incredibly helpful and super efficient. Nothing is too much trouble and their advice is invaluable to someone new to the world of wigs. It's also worth mentioning that their prices are very competitive. I've had much worse service from a company I spent five times more with, and will always use Simply Wigs from now on.

Dry good service wig was just as advertised arrived quickl can’t fault them

Excellent customer service, showing real understanding of my issue. I already have 2 hairpieces from them and now returning for a full wig. Can't praise them enough.

Purchased 2 wigs human hair delivery was very bad had to collect them in the end from the sorting office.
When trying the wigs on i took grate care not to handle them to much and had a wig cap on.
The wigs looked poor quality so i boxed them up and turned them the next day. I then received an email saying that they smell of perfume and need to go to the drying room for one week.
When i phoned them they explained that i would have to wait and see if the perfume leaves the wigs' they cost 3000 in total this company is a scam don't use as i still await a refund that i suspect i wont get!!!

The wig is lovely, and the packaging and chocolate gift was a nice touch. I mistakenly ordered the wrong size and colour initially but emailed and they got back to me the very next day confirming they've changed the size and colour. Customer service is top notch.

Avoid this company - they will not refund if the wig proves unsuitable ! I ordered the easi-fringe topper. It was completely unsuitable for my fine hair type and looked like an obvious wig when I tried it on. I called the company and asked for advice - they suggested I try an alternative style. Thankfully I waited before ordering the other style. I repackaged the item and returned it at my own cost. It was packaged in the same way as it arrived to me. I was denied a refund on the basis that the packaging tissue was ‘scrunched up’ and the wig was heavily perfumed - well, not by me!!! I appreciate that company’s need to take care that items are not used and returned - this item was not used. It was tried on and then returned. Very disappointed.

A lovely company to do business with. Very sensitive and discreet. They make you feel very special and confident. Beautifully packaged stunning and natural wig. I'm delighted with it. Intend ordering another.x

I'm a regular customer of Simply Wigs and their customer service is excellent. Prompt and efficient.