The sales personnel were very friendly.they welcome you when first arrived then left you to inspect the cars and were not pushy. Expected to need to book a test drive but they arranged straight away. The hand over of the car was very smooth.

Fantastic service with Jonathan white in Swansea

From our first enquiry to our successful completion of the purchase Joel Stone could not have been more helpful guiding us effortlessly though the process. Our initial enquiry was for a different vehicle and Joel suggested another one that would possibly suit us and we decided to take the opportunity of securing a fantastic vehicle that suits our needs. The whole process of getting the car went smoothly and we would wholeheartedly recommend Sinclair Land Rover at Newport should you be looking for a Land Rover, they are professional and courteous and a pleasure to deal with.

The Maria and Martin at Swansea branch, were very pleasant and helpful. Purchasing of car was so easy with no issues.

Excellent service, friendly and helpful communication, all sorted with minimal hassle.

I had a fantastic experience buying my new Mercedes, and I would especially like to thank David Taylor for his excellent service.

David was extremely helpful, patient and professional throughout the whole process. He explained everything in great detail, the whole car-buying experience very easy and enjoyable.

Excellent service from start to finish, 10/10 experience!

BYD - The sales Representative was very clear about the process of leasing the vehicle. She was very understanding, patient and professional.

My vehicle had to go into the garage at Sinclair Group due to a fleet recall issue that needed fixing. I waited whilst the work was completed. They also fixed a tyre pressure warning that had just popped up and washed the car. Having only bought the vehicle (from Sinclair Group) only 3 months before, they also answered a few queries I had. All the staff are very polite and helpful. The waiting area is very comfortable and hot and cold drinks are available.

Richard the sales rep was great , explained everything in detail, very helpful , and my new T Roc is great

Excellent service from start to finish. Picked up my new BYD last week.

Olivia was very pleasant and knowledgeable. We ended up buying a completely different car that better suited our needs. However the were a number of times that messages were not passed on and callbacks missed.

* 6 months from order to delivery of my new LR Defender 110 - (06 March - 10 September 2026).
* Sidesteps additionally ordered on 13 March 2026 not fitted. 5 further days delay before collection.
* Problems encountered with setting up LR account activation. Still not set up.
* Have not felt confident enough to drive my new Defender 110 without onboard operating system instructions being made functional.
* printed copy Owners Handbook ordered on-line on 14 September and still awaited 13 days after payment.
* queries raised on 16 & 17 September concerning GAP insurance policy still unanswered. Policies sold on 10 September but policy documents not supplied until 16 September after chasing up by me.

Michael Green was exceptional! His product knowledge and patience really stood out as I was progressing through the selection and purchasing of my ID Buzz. I would really recommend Sinclair VW Van Centre Cardiff.

I found the welcome at the MB dealership very welcoming.All the staff seem to be enjoying their work and this creates a good atmosphere. My sales executive Andy could not have been more patient and understanding. Despite the vast difference in age between us we quickly developed a rapport. This continued despite digital and insurance hitches. This led to a successful sales/lease agreement .

This is the second time I have dealt with Sophie she was excellent throughout also giving me updates on delivery and handover a real asset to the company

Superb service and communication from Carwyn really pleased

Excellent customer service. It made the whole process easy from start to finish. Staff could not have been more helpful.

The sales man showed an interest in my car history, my likes and dislikes of particular models and showed comparisons with the new model. Gave a thorough explanation of various operations within the vehicle and the new additions to my previous vehicle.
All the personnel were friendly and polite in a relaxed environment with no rush or pressure. A pleasant experience.

From entering the showroom and meeting up with Mark again. The transition was professional and friendly

Diabolical experience. No customer service. No one to talk to. Car booked in at 9.30am. Rang the day before to confirm and ask how long I would be waiting if I chose to stay and wait?Informed my car had a 2 and a half hour slot and would he complete by 12 noon. I live 45 minutes away so opted to stay. On arrival no one to greet you or speak to. Have to put your reg into a machine, then a box opens and you leave your keys. By 12 I had heard nothing; still sat in a waiting area. Finally I did get to speak to someone, only to be told my car had not been looked at yet. By 1.15 I went and found someone else, who then said I was next. Told them not to bother and asked for my keys back. They then had the audacity to say no one gets told it is only going to take 2 hrs 30 minutes. If they had not said this I would have arranged for a lift to return home and go back in to get the car. Customer service absolutely shocking! Bought my car from here will NOT be returning here again to purchase a car or for anything else. A very angry customer!!!!!