From entering the showroom and meeting up with Mark again. The transition was professional and friendly

Diabolical experience. No customer service. No one to talk to. Car booked in at 9.30am. Rang the day before to confirm and ask how long I would be waiting if I chose to stay and wait?Informed my car had a 2 and a half hour slot and would he complete by 12 noon. I live 45 minutes away so opted to stay. On arrival no one to greet you or speak to. Have to put your reg into a machine, then a box opens and you leave your keys. By 12 I had heard nothing; still sat in a waiting area. Finally I did get to speak to someone, only to be told my car had not been looked at yet. By 1.15 I went and found someone else, who then said I was next. Told them not to bother and asked for my keys back. They then had the audacity to say no one gets told it is only going to take 2 hrs 30 minutes. If they had not said this I would have arranged for a lift to return home and go back in to get the car. Customer service absolutely shocking! Bought my car from here will NOT be returning here again to purchase a car or for anything else. A very angry customer!!!!!

Great service and fast turnaround getting my new car. There is nothing but good things to say about how helpful the staff and manager were!

This has been one of the most bizarre and unprofessional experiences I have ever had.

To begin with, I had to call the manager Adam just to obtain basic information about our purchase. If we had not already made up our minds to buy a particular car before visiting the showroom, we would not have gone back.

The sales representative Nathanial also promised two gifts for my little ones on the collection day. They were very excited about receiving them, but the sales representative said that he did not have them with him on the day and promised to bring them to us the following day. This never happened. I therefore texted him three days later, but he did not reply. I then called the showroom to ask what was going on a week later, and the person who answered the phone told me that the manager Adam or Louis would call me back. However, I have not heard from anyone since.

At this point, it is not really about the two gifts that the sales representative promised. It is about the lack of professionalism, communication, and respect shown throughout the whole experience. I am genuinely surprised that this level of customer service is being provided at this showroom.

​Picked up my brand-new car from Sinclair on Saturday and I’m honestly gutted by the state of it. For a brand-new vehicle, the lack of quality control is shocking.
​When I checked the back, it was clear it hadn't even had a proper valet—thick dust on the rear doors and brown marks on the seats. Looking closely, it only got worse: a dent on the rear driver-side panel, a scratch on the driver's sill, moulding issues along the doors and panels, marked headrests, and a snag on the steering wheel right where my hand sits. On top of the cosmetic defects, the tech is already playing up.
​I want to make it clear that none of this is down to our sales advisor. He was brilliant—patient, professional, and great to deal with throughout the handover. It’s just a shame the prep team and quality control let the experience, down so badly.

My daughter leased a car vw golf automatic when it arrived which we were told they could get it earlier but there was confusion at their end and they ordered a manual. At pick up Thomas said we didn't order a automatic but a manual and said if we cancel they would charge us 350 pound so we took car and found the order and we did order an auto.

At no stage did they Mike branch manager cardiff vw and Thomas try to rectify the situation the customer service was appalling once you drive car off they just say you got 28 days and you could cancel but they ordered wrong car and bullied my daughter into taking it

I would not irder a car from this company

The manual cars are cheaper to lease than auto but they would not match the aa which are much cheaper than sinclair cardiff vw

POOR CUSTOMER SERVICE THEY DID NOT TRY TO RESOLVE THE ISSUE AT ALL

AVOID AVOID AVOID

WE SENT CAR BACK AND ORDERED ONE FROM THE AA SAVING 1600 POUND

Good afternoon,

I just wanted to take a moment to say a huge thank you to the whole team following my recent purchase of my Land Rover Defender.

Having noticed a minor paint blemish, I returned the vehicle to you, and from start to finish the service I received was absolutely tremendous. Nothing was too much trouble, and the way the whole matter was handled was professional, efficient and, most importantly, personal.

It is very reassuring when you make a significant purchase that the level of care and attention does not stop once the sale is completed. You have once again gone above and beyond, and I genuinely cannot fault the service I have received.

A particular thank you to everyone involved for making the process so straightforward and for looking after me so well. It is this level of customer service that makes a real difference and leaves you feeling that you have genuinely been looked after.

Once again, thank you very much. You have surpassed yourselves, and I would have absolutely no hesitation in recommending you to others.

Ryland Cooper
Cardiff Aggregates

Very good customer service and a professional and amicable business approach. Special mention to Charles who excelled in these aspects.

Great experience with Sinclair group, josh was very helpful and even delivered the car to my address. Very happy with the sales team.

Simple process and friendly and professional sales.

Good to deal with. Friendly And enjoyable process of purchasing a new vehicle. Highly recommended.

Mike green was a true ambassador for Sinclair Vw Cardiff he went above and beyond his duty to give us the experience that we had Sinclair Vw Cardiff are very lucky to have a man of this calibre

Buying my new car was such a great experience from start to finish. Charles is such a gentleman and really took care of me.
I would highly recommend this company if you want reliability, peace of mind and a brilliant service.
Thank you Charles!

We had an absolutely fantastic experience buying our new Mercedes from Mercedes-Benz of Swansea. From start to finish, the whole process was smooth, professional and genuinely enjoyable.

A very special thank you to Niamh Jenkins who was absolutely wonderful throughout. She was extremely knowledgeable, supportive and approachable, and nothing ever felt like too much trouble. She patiently answered all our questions, explained everything clearly and kept us updated at every stage of the process.

What particularly impressed us was how responsive Niamh was. She replied to our emails incredibly quickly, even on her day-off, which we really appreciated. Every time we came into the dealership, she welcomed us with a smile and made us feel completely at ease. Her friendly and supportive approach made such a difference, especially when there were various things to organise with our part-exchange vehicles and the purchase of the new car.

We collected our new car a few days ago and absolutely love it. The handover was excellent and everything was explained to us clearly.

What was especially lovely was that Niamh’s support didn’t end once we had collected the car. She contacted us afterwards to check that everything was going well, that we were enjoying our new car, and to make sure we knew we could contact her at any time if we had any questions or needed any help. That level of after-sales care really means a lot and made the whole experience feel very personal.

Thank you, Niamh, for making the whole experience so positive and for looking after us so well. We couldn’t have asked for better service and would happily recommend both Niamh and Mercedes-Benz of Swansea to anyone considering buying a new car. A genuinely five-star experience!

I travelled from London to Wales for the third time for a new car, Sannan Morgan who is an outstanding salesman. He never lets me down. The service in London is completely different to the experience you receive at Sinclair. Nothing is too much trouble. Will use again in the future.

This is an honest review from my perspective, Sinclair Skoda will no doubt disagree, originally I went to view a 1 Yr old car for £28k , text drove agreed to purchase, admittedly I didnt dress like I could afford the car in tracksuit bottoms &gym top , while doing the paperwork the salesman said dont want a new one for a couple of grand more ? , I thought it was a sarcastic flippant comment to which I replied yes , he seemed somewhat surprised so agreed to purchase a new in stock car , communication for the next week was poor as best , salesman said on collection day that he was on leave but no other of member of staff took it to contact me collection day I dressed like I could afford the car , it has to be noted I transferred over £21k and part exchange my old car and the funds were transferred 2 days after I paid deposit, collection day cont , collection seemed rushed as if couldn't wait to get me out of there, short demonstration and run around of the car , no mention of warranty and no mention of service plan , disappointed in a lot of areas , only positive was the offer of a new car instead of the 1 yr old .

Friendly, helpful service

Updating our T Roc
We updated our T Roc to the model had great support from Nav and Wendy

Fantastic experience at Mercedes-Benz Swansea!

A huge thank you to Niamh Jennings, who was brilliant — professional, knowledgeable, genuinely helpful and, most importantly, no pressure whatsoever. She listened to exactly what we wanted and found us our dream car: a black CLA 200 Electric Sport Executive!

Niamh made the whole experience so enjoyable and is a real credit to Mercedes-Benz Swansea. We couldn’t have asked for better service! ❤️ Look forward to collecting our dream car in two weeks