Sinemia 

I am finally giving up on these thieves and liars. THIRTH EIGHT messages for support with no response. THREE MONTHS with no service of any kind.

DO NOT SIGN UP!

and for and non US customers, ensure you cancel before your renewal is up otherwise they may very well take another years of fees!

I received this from an attorney for a class action suit for those interested in continuing to work to get your money back from a company who has closed their doors domestically but still operates overseas.

We are writing to provide an important update on our Sinemia class action lawsuit. In light of Sinemia’s recent bankruptcy filing, we anticipate that our case will likely be stayed, which typically happens to pending litigation where one of the parties files for bankruptcy.



According to Sinemia’s bankruptcy filing, there is a pending Federal Trade Commission (“FTC”) investigation into the Company for unspecified reasons. You may want to consider contacting the FTC and/or the other government entities listed below to make them aware of your experiences with Sinemia. Their contact information is below.



A. Federal Trade Commission; Phone: (202) 326-2222; Online: File a Report with the FTC

B. Department of Justice, Consumer Protection Branch; Phone: (202) 307-0066; Email: Consumer.Protection at usdoj dot gov.

C. District Attorney for Los Angeles County: Phone: (213) 974-3512; Email: info at da.lacounty dot gov.

I could give 0 if that was an option. This is pure robbery. No customer service. We have spent almost $270 for 2 "memberships" including 2 extra sinemia cards to purchase tickets at the theater which we used ONCE. Buying tickets on the app was not always possible because the app didn't work. We were able to use the "membership" for 1 month and a half. After that they canceled one of them out of nowhere, I've tried to contact them multiple times, al least 10 but only one time an email got a reply saying that they don't know what happened because the system canceled it and on the other membership to let them know if the app continued to give me an error which did not let me buy a ticket for 2 months at that point. That was the only response. They don't have a phone number to contact, emails or online support like I said doesn't exist when you send 10 emails and get one reply with no response or solution. If I want to cancel, they won't prorate by months used, they will use it by price of the number of movies that I watched. Like my husband's account got canceled for no reason and they wanted to refund $26 after a 1 1/2 month when we paid $132 and watched no more than 4 movies to that date, that money was supposed to give him 36 movies to watch. Don't do it, you'll regret it very soon

Im So tired of the app keeps getting Error and could not reserve the advance ticket. If the app keep crashing, we should receive our money back

Was working , but now with update my processing fees won’t process, get a error each time .. called bank to make sure it wasnt a problem with my card(it’s not). Tried deleting credit card and reentering and still not working.
Another hurdle to go through and aggravated that I can’t get a ticket AGAIN!

Service shut down with no warning 3 months into 12-month subscription. No refunds.

Honestly, I would give half a star if I could. I am from Canada btw. Last year I purchased plan. Worked fine for first couple movies. and then oh man......every fkin single month, the app throws some random error preventing to book advance tickets. I have to go back and forth every freaking month to get it resolved. This month they achieved new level or patheticness........No reply on twitter or email.........DMed, Twitted and emailed.....nothing back. These are just a bunch of aholes and fraud.....stay away.

Total Scam, Charged for one year subscription and closed the App permanently.

It is not working at all and no discussion about refunds or reimbursements.

For the first time ever such an useless team and app with no proper support.

Worst.... Scam.... Disgusting App and maintenance.

In my previous review, Sinemia lied and stated that they closed my account for fraudulent activity, and yet they have provided no evidence as to WHAT specific "fraudulent activity" that my account (never) participated in. Sinemia support never wrote me back, never responded to my support request or refund request...and yet Sinemia's employees are paid to waste time and reply to negative Trustpilot reviews with useless and unhelpful comments that state their obvious canned response of: "accounts are automatically terminated for fraudulent activity". I hate to break it to you Sinemia employees; you're being paid to be liars for a fraudulent company...myself and my friends have NEVER violated Sinemia terms of service. Now Sinemia is going out of business and filing for bankruptcy in the United States of America (Go Figure!...Ironic timing to be filing for bankruptcy after suddenly canceling so many customer accounts). Sinemia, you're going to try to make us believe that all of these recent account terminations were ACTUALLY due to fraudulent activity? No Sinemia, you went broke and looked for excuses and made-up stories (aka lies) to steal your customers' money. Sinemia is also now a pending Federal Trade Commission (“FTC”) investigation due to Sinemia's fraudulent activities.

Unable to purchase ticket from past few…
Unable to purchase ticket from past few days. App keep on telling me "Error". Please contact, this is 3rd happening to me and raised several service requests but there was no response.

Unable to purchase ticket from past few…
Unable to purchase ticket from past few days. App keep on telling to try again later. Please contact, this is 3rd happening to me and raised several service requests but there was no response
My Username is Shreethoka

Currently unable to see a movie AGAIN because of an error!!!! And there’s zero way of contacting customer support besides an email that will never be answered.

Benjaminhathaway1

SINEMIA movie ticket app is a total scam! Its advance ticket functionality does not work at all. I purchased a yearly plan in March 2019 and except that month, I have not been able to purchase any ticket since April, due to issues with the application. Additionally, their customer service does not respond. They don't refund as well. They have a custom message "We will revert to you" or something...
I suggest, to all, stay away from this fraudulent company. Your paid amount will go to a black hole and it will never come back!!!
Sinemia is completely bogus!

Some reason or another I can never book ticket from sinemia. I won’t recommend anyone to buy their plan

The app doesn’t work, won’t give money back and stop responding mail. I regret going with them.

I was having issue with buying a ticket for last 2 months with loading the screen after i select theater and movie. Finally it was salved last week and when I tried to make purchase, after i select card payment for processing fee it shows a "warning" pop up and not giving me the card information. Worst experience with Sinemia from 2 months

Sinemia has closed in USA! Notify your credit card company. Go to their website to see the “notice”

I purchased the 1 year plan for about $90 as a gift. The person I gave it to was required to make additional purchases before he could get the movie tickets. I sent an email to Customer Service on 3/22/19 and as of today (5/6/19) I still have not received a response. At this point I am just assuming that I am out the $90. Don't buy from Sinemia as it appears to not be a reputable business.

As early mentioned , issue was resolved. Still I was unable to book the ticket from the website. Desperately waiting for your reply.

User: @gopikobbera

I still have not received a response from customer service since May 1st. I was charged the service fee yet there was an error on the app and I was not able to book a ticket nor was I refunded the fee charged. I am very disappointed in the customer service.