Sinemia 

I've recently seen that sinemia is dropping it's service in the US, how come you are not allowing people to cancel their subscription, so there won't be any unnecessary withdrawal from our banking account?

App was not working for me from past 2 months.

Sent several emails and no fix or responce.
Fix it or refund my 2 months subscription fee as couldn't use it due to app issues.
DM were sent already. Putting complaints with ACCC and ASIC if not resolved by this week.

Sinemia incorrectly claims I owe a misuse fee of $32.50. I would have checked in if the app worked. Instead, a message reading "error! please try again later"kept appearing. The app conveniently stopped working the day I had reserved tickets to see Avengers End Game.

Worst company I've ever dealt with. They are a classic bait and switch, they lull you in with a seemingly low fee, then they charge your credit card convenience fees you never agreed to. And now they canceling all memberships without refunds, apparently because they are going into bankruptcy, per U.S. news reports. DO NOT USE!!!

since sinemia has closed down its services,im still left with more than 6 months of subscription as i took annual subscription,how can i get the money back as for no reason i would be paying them.

Useless and hopless service

So I posted a complaint a few weeks ago and love and behold Sinemia responded and the issue was fixed. I, in error, booked at the wrong theatre and of course had no way to communicate this to them. So they sent me an email claiming I violated my agreement and would have to pay a fee to reactivate. However still can't get in touch with anyone and I'd like to use my last 2 months of service that have already been paid for

I have been trying to use sinemia for the past month, But the screen won't load. No one is responding to my concerns and this is terrible customer service.

I recently bought a Sinema yearly subscription. Just used once and it stopped working. Paid in full but disappointed I couple not use it for more than a month now. I can not cross beyond theater->movie selection screen. Please fix it asap.

It has been forecasted by many that Sinemia was beginning to devise an exit strategy. In an interview Oguz goes on the record and I quote:

1.  “Movie pass with their unlimited model for $9.99. We calculated and decided we would not be able to sustain if we followed them.”

-Yet in the image to follow, if you take a look they offered the Always Unlimited Plan from a reduced rate of $89.99 to just $9.99.

2. “Yeah, because we always update it. The technology is always updated, currently, we are updating almost every two days… so people always need to update and not use the outdated version, that’s right.”

-Following an update, a #reddit user uninstalled the recent update and installed an older version, and instead of receiving the same “Page not found!” message in regards to an app function. He received a different message suggesting the upgrade “For the best experience …….”

3. In a more recent interview details a experience with the tipping function. Both were asked to tip #sinemia and shortly after declining, their accounts were terminated.

4. Sinemia announced that it would be “sidestepping consumers and focusing on business-to-business services” so that “the company could avoid some of those headaches.”

Now, here's the kicker ……

5. Along with #subgen hosted a gala earlier this month at CinemaCon. An excerpt from the article entails how Sinemia reached an agreement to create movie-ticket subscription services for 10 theatre chains in February. Launching as Sinemia Enterprise last November.

6. In an article published by Forbes, the brainchild of Influx, which is accompanied by the tagline “Powered By Infinity” although new to the United States apparently already has an existing third-party subscription from companies such as Moviepass and S I N E M I A …….  Would you look at that?

7. Sinemia Files for Chapter 7 Bankruptcy officially closing its doors in the U.S. claiming its due to the rising financial costs of the legal battle it is facing. We all know that the money's gone and so it Oguz and since the lawsuits pending only have ground for convictions in America.

Let's take a moment to recap:

November 2018: Launch of Sinemia Enterprise

February 2019: Reaches an agreement with 10 theatre chains to create-movie subscription services

March 26, 2019: myinfinity.co Movie subscription service announces it will go live

March 29, 2019: Sinemia Unlimited Plan $14.99

April 2, 2019: Sinemia Unlimited Plan $9.99

April 26, 2019: Opening Weekend Avengers: Endgame

April 26, 2019: Sinemia Files for Chapter 7 Bankruptcy in the US

September 2, 2019: Launch Infinity Movie Subscription

So, Sinemia shuts the door on its US operations and files for bankruptcy re-enters the market under a new enterprise and will now operate under the umbrella of Influx “Powered by Infinity”

Not able to book tickets in Sinemia again.

Username-munnashaw

Sinemia ticket issue !!!!

Hello, I am unable to use Sinemia App from past 6 weeks its is popping up an "ERROR" message. Tried contacting customer support but i did not got any reply. Please resolve this issue. Thank you.

User I’d - @pkmullapudi

Just saw that Sinemia announced it has folded its doors and service is no longer available. If this is so, they made a ton of money scamming people like me for annual subsriptions. Mine was $365.00 and got to see only 7 movies as a result of the cost avoidance games they played. Oh yea, your money is gone!

Once you pay for their service that's the last you can get any kind of support. I'm owed a 84 dollar refund also. CRICKETS!!!! Do NOT subscribe to this service. Never again.

When i trying to book ticket it is asking me to pay 1.8 USD pay as extra when i add my card it is saying transaction failed.

Please fix.

They fixed the last issue... and now here we are again. Only this time, the error is in an even worse place. It takes place after the fee payment, but before I can get the actual card info to pay for the ticket, so in my attempts to get a ticket for a friday showing, I have since been charged fees twice and still no ticket. I had to buy the ticket myself. I have given the service 2 days to fix this, and so far, nada. So now I'm going to miss a movie today, I already paid for Sinemia to be able to watch movies, I should be able to use the service I paid for.

What gets me, is I even did the stupid little tip thing, cause the app was working after two movies, and then I immediately regretted that trying to get a 3rd movie in.

UPDATE: I don't see the fees on my credit card anymore, so I guess those were fixed? But I have no idea if my pass currently works because I've received no communication.

This stinks, I paid in advance did the identification process and now you just took my money, can I get my money back?

Terrible application. If I could give negative 0 stars I would. Hasnt let my fiance book movies in several months. Takes your money and doesn't provide services. And when you try to get your money back for not allowing you to use their services which you pay for monthly, they will not respond. Have tried multiple times to get a hold of them but they just take your money and run
Dont waste your money.

Feel betrayed by the company. First they locked us for an year and then the app doesnt respond. drop an email to their support and they dont respond. ultimately had to make public remarks on social media and then they try and fix the issue. doesnt quite end there. once they fix one issue another ssue surfaces. was not able to book tickets for almost 3-4 months as their app stopped working for iphones. Had bad experience with moviepass earlier but sinemia experience was the worst. looks like movie subscription wont work in America. really enjoyed the Pathe subscriptions in Europe. hope Pathe comes here and works things out.

Sinemia once again your app is not working this is the third time in a row that it hasn’t worked in the last 30 days and I’ve only been a customer for 2 month and had to post on trustpilot just 2 weeks ago to get my account/app. I am
Deeply regretting signing up in the short period of time I have been a customer and urge you to get your app working properly, please fix the problem so I can book my next advance ticket and use the service I paid for and was promised!