sinks-taps.com Avis 404

This company ask for feedback and then delete negative reviews.

I am writing on behalf of my elderly mother, who had to return a tap she ordered due to it being damaged upon arrival. In the two exchanges that followed she was subjected to what can only be described as verbal abuse by their senior customer services representative at sinks-taps on both occasions. This left my mother extremely shaken and upset. She received a replacement tap which still has an issue, however she chose not to report this as did not want a repeat of this upsetting experience. Poor quality control, appalling customer service and we will never use or recommend sinks-taps again.

Really helpful and knowledgeable experience from your support team today (Richard). Every question answer and suggestion on products were fantastic. Really helped me make a decision on what alternative product I can purchase.

On the whole the service I received was very prompt and good. The customer service personnel I spoke to was very knowledgeable and helpful - even when I wanted to return part of the order because it wasn’t what I had expected.
Will be happy to use the company again.

Mrs Rodger

Kept up to date with my order. Arrived and delivered on time. Great experience. Thanks

Just a 'thank you' for customer service who gave me advice on improving flow from my new kitchen tap. Followed their guidance and hot water is now flowing freely!

Handled my issue very well and followed through as promised

I search everywhere for 3 years to find 3 discontinued sinks as I needed the same size, I had given up and just happened to find this company. Richard within minutes had not only found the same sink under a different name, but given me 2 options. I am very grateful, the sinks have been fitted and look fantastic. Thank you. And your customer service is second to none.highly recommend.

Purchased a replacement kitchen mixer tap this morning. Richard, in customer support, was extremely knowledgeable and answered all my queries, directed me to the appropriate pages on their website so that I was in a position to make an informed decision. He was helpful and very professional. I have already received an email that my new tap will arrive tomorrow! Thank you,Richard, for first class customer support.

Item returned as it was the wrong size. It was damaged by the carrier on return with insufficient packing stated as the reason. But we received it in that packaging!
Have spoken to supplier and the carrier but unable to resolve.
Caught between the two.

I’m a plumber and I will forever and only use sinks&taps from now on. There was an issue with a handspray and Richard was very helpful and went the extra mile you can tell your dealing with a good business. They sent me out a free handspray tap when it was my error and I’m actually very grateful that I had chose this company I believe had it been anyone else I would be in a bad position now. So again thank you sinks&taps and I look forward to a lifelong custom with you guys. I know as a plumber these people will help me out rather than the alternative so again thank you sinks&taps and thank you Richard!

Outstanding customer service from this company.
From first making enquiries by phone and email to receiving the products the company have been brilliant. I received communication immediately after sales, delivery was fast and also well communicated and I also received an email to check everything was ok and I was happy with the service/product.
Richard was extremely polite and helpful, taking the time to listen and offer great advice. His extensive knowledge of a wide range of products was incredible.
He provided answers to all of my questions and assured me that if I had any problem at all it would be resolved quickly. This gave me reassurance in the company, something very important when buying from the internet.
When I received an item and found a fault Richard at sinks-taps.com resolved it immediately and a new part was sent out directly from the manufacturer within a couple of days. No question, no stress!
Thank you so much. I would highly recommend sinks-taps.com - exceptional.

While every other company involved in our kitchen renovation has been affected by Covid and Brexit, this one managed to deliver our Bluci sink early. Straightforward to deal with and a good quality item for the price.

Bluci VESSONA Twin Lever Kitchen Tap bought online from Sink-Taps.com
Really pleased with the ease of online ordering, the quick delivery and the perfect functioning of our kitchen tap. It came delivered with all the components laid out so neatly and clearly in a padded box, so not to damage anything, which we were impressed with. Our plumber said that the tap was easy to fit and didn’t need any extra parts like some taps do. There were comprehensive instructions, which he didn’t need. I’d highly recommend this tap and the company. The tap looks great, the height makes it easy to fill a kettle, the levers are easy to operate - especially if your hands are wet or dirty - and the water flow is perfect! Great to enjoy a fully-functioning tap again, and it looks brilliant in white and brushed steel too!

Sinks-taps went the extra mile to make sure that the taps we ordered arrived in time for our planned kitchen alterations. Brexit and Covid were conspiring to delay our delivery but with the help of Richard our taps have arrived in time.

I recently bought a sink with half sink, tap and waste system from this company. When my plumber went to fit all the waste pipework it wasn't long enough to connect one plug-hole to the other. I had to go to the nearest plumber's merchant to buy a waste kit.
The tap nozzle was also quite loose and didn't stay where you wanted it to be. It drifted a little.
When I contacted Sinks-taps about the issue their response was that they've never had a problem before! They asked me to supply some photos which I did just before Christmas but I haven't heard from them since.

Ordered taps on 13th October and didn’t receive until 27th January. It says delivery in 4-6+Weeks on website.

I ordered a kitchen sink at a good price which was delivered on time.
Elsewhere it was out of stock and more expensive.

Thank you for the response, Richard, I have sent you a separate email and update the review from 2 to 3 stars as I have now received notification of a part delivery tomorrow. Mistakes do happen, especially in these troubled times, and at least you are doing something about it.

For others that may be facing problems The company does exist and they are now processing my order.

In response to your response (sinks-taps) I can assure you that as per my original review (a) your answerphone hung up and did not give the option to leave any message (I called more than once); (b) your customer service email address bounced back an email I sent as undeliverable; and (c) the "paid extra for" delivery date came and went without any communication from your company. At the time of my first review I genuinely felt scammed and ended up wasting time researching if your company was having financial troubles / had gone bust.
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My original "1 star, avoid like the plague" review is now updated following receipt of an email from Richard. the company is clearly, like many, having staffing issues and my fingers are crossed for a resolution and delivery of goods ordered...
Original review (1 star)
-------- Sink, Tap, and fitting order 5-Jan-21 and I paid extra for 11-Jan-21 delivery. Order still shows as "pending". Their live Chat says it is not manned. Phones hang up as soon as you chose an option. Their customer services email address bounces with "undeliverable" message.
Come on sinks-taps.com - If you don't communicate with your customers (a simple message on your web site, an auto-return on email, a message on your answering machine) then you do not deserve to remain in business.
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over 3 months and still waiting, its not the waiting, as I know the Smeg sinks are on back order from the very busy Italian factories. Perhaps I should set one up.

Nevertheless my review is for POOR customer contact, they are shut now from 19th. And I can't believe all this working from home business as its been most of this year now, so companies have had the time to adjust now.

I am made to look like a fool to my customer and am having to pay him off with a free install.

The reviews on the website do vary from one extreme to the other. Obviously I can only provide a review on my own experience and that is why I have given 5 stars!
Ordered a tap at the weekend, for which the website description was absolutely accurate. Had e-mail contact with Richard who responded very quickly with appropriate update information. The website system was very slow to update but any query I had was answered promptly and accurately. Tap arrived when promised and works a treat! Thank you Sinks-Taps.com, especially Richard.