Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
US customers: Ordered $140 of product, got hit with $81 in fees. Brokerage and storage fees from FedEx, plus the customs and duties (tariffs) fees. Got hit immediately via text and email, hard, ab... Voir plus
L'entreprise a répondu
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Voir plus
L'entreprise a répondu
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Coordonnées de contact
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Moyen
584 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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No recommended at all
No recommended at all, they don’t answer you for many weeks then , they don’t follow up your case.
10 juin 2026
Réponse de SkinLovers
Hello Febi,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Thanks,
Skinlovers
Muy puntuales precios justos y me llegó…
Muy puntuales precios justos y me llegó el
Paquete antes de lo esperado.
3 juin 2026
Réponse de SkinLovers
Hola Miriam,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
Great service!
All items received and relatively soon considering it was an overseas delivery. I asked them about the status of the order over whatsapp and were very prompt to respond Great service!
4 juin 2026
Réponse de SkinLovers
Hello Gabriela!
Thank you so much for your order and for sharing your experience with us! Your kind words mean a lot to us!
We sincerely appreciate your support and look forward to serving you again in the future.
Réponse de SkinLovers
Hello!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Good product and value for money
Good product and value for money, service and information was good too
2 juin 2026
Réponse de SkinLovers
Hello Florindo!
Thank you so much for your recent order and for taking the time to share your review with us! We are truly delighted to hear your positive feedback—it means a lot to our team and motivates us to continue providing the best possible service and products.
If you ever need any assistance or have any questions, please don’t hesitate to reach out—we’ll always be happy to help!
SkinLovers - Impeccable
SkinLovers was impeccable in their service! The price of the particular European skincare product I bought was competitive and reasonable; it took a little while for it to arrive in Australia but the tracking was flawless and I could see where it was at each stage of the journey, and when it arrived it was well-packaged and the legitimate brand I had ordered. Sometimes it can be a little nerve-wracking, ordering beauty products from unknown retailers - I’m very glad I took the risk and will be buying from them again!
2 juin 2026
Réponse de SkinLovers
Hello Jane!
Thank you so much for your recent order and for taking the time to share your review with us! We are truly delighted to hear your positive feedback—it means a lot to our team and motivates us to continue providing the best possible service and products.
Your support is greatly appreciated, and we’re so happy to know that you had a positive experience with us. We look forward to welcoming you back to our store many more times in the future and continuing to meet your expectations.
If you ever need any assistance or have any questions, please don’t hesitate to reach out—we’ll always be happy to help!
A bunch of crooks with the poorest…
A bunch of crooks with the poorest client support ever. Never buy from them.
7 mai 2026
Réponse de SkinLovers
Hello! If you need more help, please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
I’m upset because they sent me 5…
I’m upset because they sent me 5 bottles of sunscreen that would expire by the end of this year knowing that I’m an international customer and it takes longer for delivery which doesn’t give me much time to use it. I tried to get a refund but I found out that it would cost me over $100 just to ship it back.
10 avril 2026
Réponse de SkinLovers
Hello Ellen,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback. We have also replied to the email you have send us. Please check when possible! Thanks!
Réponse de SkinLovers
Hola Nelson,
Sentimos no haber conseguido satisfacer sus expectativas en esta ocasión.
Siempre nos esforzamos por mejorar y mejorar su experiencia de compra y no podríamos hacerlo sin sus valiosos comentarios.
¡Disfrute de sus productos!
Muchas gracias,
Skinlovers
Total Scam Artists — AVOID AT ALL COSTS
FIRST they charged me almost $20 ($19.87 to be exact) for something they normally — or at least currently— charge only $14 for. I’m assuming the higher price was to compensate for a tariff. THEN they charge a whopping $20 in shipping for an item that weighs less than 8oz only to be shipped at an absolute snails pace of a delivery time a month later. THIS WAS FOLLOWED BY receiving a random text two weeks AFTER it is delivered where they had the audacity to send a request for an ADDITIONAL TARIFF FEE (through FedEx supposedly— however FEDEX HAS ZERO RECORD of any additional tariff being required). What kind of scam are they running here? I will NEVER purchase from this company again.
2 mars 2026
Avis spontané
Réponse de SkinLovers
Hi Joe,
We’re truly sorry to hear about your experience. We’d be happy to discuss and clarify the new fees imposed by the U.S. Government. We’ve sent you an email with all the details. Thank you!
I love a European product not available…
I love a European product not available in the US and did expensive searches to have it shipped to me. Ultimately i found it and ordered it with some trepidation. As soon as unplaced the order, I received confirmation and tracking information. The product arrived much faster than expected and due to the excellent shipping method, was able to track my purchase every step of the way. Thank you for a fabulous service - you will be my go to shopping stop when I am unable to purchase the item in Europe personally
28 février 2026
Réponse de SkinLovers
Hello Pascale,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice nice words. We do our best to provide the best service possible. We hope you will buy with us again! Feel free to contact us anytime!
Very happy
Excellent delivery and products cheaper than I could have sourced them in Australia. Will definitely use again.
2 mars 2026
Réponse de SkinLovers
Hello Amanda,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Réponse de SkinLovers
Hallo!
Vielen Dank für Ihre Bestellung und die netten Worte. Wir geben unser Bestes, um Ihnen den bestmöglichen Service zu bieten.
Me llego todo muy bien y esta compania…
Me llego todo muy bien y esta compania es real no Duden en hacer sus compras a esta pagina👍❤️
5 février 2026
Réponse de SkinLovers
Hola Carla,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
El envío fue muy largo pero el products…
El envío fue muy largo pero el products me encanto! Si volveré a ordenar!
6 février 2026
Réponse de SkinLovers
Hola Karla,
En primer lugar, gracias por publicar un comentario.
Muchas gracias por su pedido y por sus amables palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros muy pronto.
Gracias1
Réponse de SkinLovers
Olá Johanne,
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muito em breve!
Excellent
Great products and good prices. Sadly, I won't be able to keep buying because of the US tariffs, which make the products about 60% more expensive :( I will miss you!
2 février 2026
Réponse de SkinLovers
Hi Maria!
Thank you so much for your kind words — it truly means a lot to us!
We completely understand your frustration regarding the new U.S. tariffs. Unfortunately, these fees are imposed by customs and apply to all imports from the EU, and we know how much they increase the final cost.
We’re really sorry to see this affecting your experience, and we would truly love to keep you as our customer. Please check your email inbox from time to time — you may receive exclusive promotions or discount codes that could make your future orders worthwhile.
Thanks!
Sun Block was never delivered
I ordered some sunblock 7 months ago, the tracking shows it entered this country then disappeared. Customs says the product wasn't detained (I did a trace) and the US Postal Service has no record of it. I have contacted their support multiple times, and Skin Lovers says it's not their responsibility and isn't going to reship or issue a credit. Note skinlovers replied "we're looking into it" - this is the third time they have "looked into it"
4 juillet 2025
Avis spontané
Réponse de SkinLovers
Hello Pancho,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we are currently checking with our Postal Services your issue and will send you a message to your email as soon as possible.
Thanks,
Skinlovers
Deja mucho que pensar
De los siete productos que compré, uno llegó casi vacío, otro más estaba dañado y otro estaba roto con 1/4 menos de producto. La caja de empaque estaba destruida y mojada. Ningún producto estaba protegido para tan largo viaje, habían solo dos pequeñísimas bolsas de protección para 7 sets de dos productos cada uno (en total 14 piezas de 400 mL c/u).
No obstante, al tratar de entrar a la página, siempre me aparece un mensaje: "El dueño de este sitio pudo haber impuesto restricciones que te impiden acceder a este sitio. Por favor contacta al dueño del sitio para tener acceso".
Simplemente no pude iniciar una reclamación ni devolución y, por el mensaje que me arroja la página cada vez, no puedo sino pensar que así fue planeado por los administradores de este negocio.
7 janvier 2026
Réponse de SkinLovers
Hola Marco,
Lamentamos mucho el modo en que ha llegado su pedido. Por favor, envíe un mensaje a info@skinlovers.com
Trataremos de averiguar su situación.
Gracias,
Skinlovers
En unos días la compra en casa
En unos días la compra en casa. Todo perfecto. Y eso que tenía miedo tras leer algunas reseñas
12 janvier 2026
Réponse de SkinLovers
Hola Jose Luis,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
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