Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
US customers: Ordered $140 of product, got hit with $81 in fees. Brokerage and storage fees from FedEx, plus the customs and duties (tariffs) fees. Got hit immediately via text and email, hard, ab... Voir plus
L'entreprise a répondu
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Voir plus
L'entreprise a répondu
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Coordonnées de contact
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Moyen
584 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de SkinLovers
Hello Natasha,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
If you need any more details about your order, please send us an email.
Thanks,
Skinlovers
I did not receive everything in my last…
I did not receive everything in my last order. Online my order appeared fine but I only received one of the two things I ordered. I did get a refund but not until I received my partial order. It appeared like both items were filled and sent. I am wondering why they did not inform me of the missing item. Why did I have to send an email informing the company? Just curious. My previous order was perfect and I was informed of items not in stock before my previous package was sent.
9 décembre 2024
Avis spontané
Réponse de SkinLovers
Hello Lizzette,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I still have not received my products
I still have not received my products. Ordered over a month ago
28 novembre 2024
Avis spontané
Réponse de SkinLovers
Hello Bry,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Thanks,
Skinlovers
Illegitimate product delivered
I just got my Skinceuticals discoloration defense serum delivered, and the bottle was filled with water instead of the original liquid!! It was sealed but the tab came open when with the plastic on top. I am extremely disappointed, and cannot believe you are selling illegitimate products, I don't know if this mistake was out of your hands, I hope so because you look like a trustworthy site. I have sent an email explaining the issue and there was no response... I would like to get a refund, or at least a new product with real product inside it 🙁
28 octobre 2024
Avis spontané
Réponse de SkinLovers
Hi Monica,
We are very sorry to hear about the way in which your order has arrived. We have sent you a message via email and kindly ask if you could refer to this for all the latest information.
Thanks,
Skinlovers
I ordered a product 4 weeks ago
I ordered a product 4 weeks ago. There’s not information apart that it has been in transit ever since. I have emailed twice this company and no one has replied my emails. Worse customer service and I will probably never receive my product. Don’t buy from this site.
14 octobre 2024
Avis spontané
Réponse de SkinLovers
Hello Diana!
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
I am already a fan of Skincare and Self Care.
My Daughter is expecting her second child and the first one has very bad allergies and dermatitis, so I went searching for products FRENCH skincare products for babies and I landed upon this website and found what I had been searching for. I love that there is so much product in the container.
29 septembre 2024
Avis spontané
Réponse de SkinLovers
Hello Tina!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Worst shopping experience ever
If I can give less than one star, I would. One of my worst if not the worst customer experience ever!!! Items never received while ordered three weeks back and they do not want to return the money and are not genuinely resolving the problem. They only mention that they will contact courier and nothing changes. Do not EVER purchase from them.
11 septembre 2024
Avis spontané
Réponse de SkinLovers
Hello Rawia,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and sent a message to your email, please see this when possible. [Edit: The email was send last week. Please check again if possible]
Thanks,
Skinlovers
horrible customer service
horrible customer service, purchased a perfume, smelled it to see if I like it and was told I can't return it because opening it means "tampered with" although it's in the original packaging.
29 août 2024
Avis spontané
Réponse de SkinLovers
Hello Rivka! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Réponse de SkinLovers
Hello Anna!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Excelente suporte de apoio ao cliente
Excelente suporte de apoio ao cliente via WhatsApp. Encomenda enviada de forma célere e produtos devidamente acondicionados
10 mai 2024
Avis spontané
Réponse de SkinLovers
Olá Bruno!
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
I received my order after three weeks
I received my order after three weeks, I received the collagen in bad condition( not stored in proper place in this high temperature).
I have added my number when I ordered but the items received without number and name( the courier can’t deliver without these details)
Bad experience!
10 mai 2024
Avis spontané
Réponse de SkinLovers
Hello Aisha,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I’m waiting more than a month and I…
I’m waiting more than a month and I still didn’t get it. They Scamming I don’t recommend .
30 mai 2024
Avis spontané
Réponse de SkinLovers
Hello Rakhat,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have already contacted the Post Services and as soon as we have an update we will elt you know.
Thanks,
Skinlovers
ORDER INT12640
Dear Skinlovers
I am not happy about my experience , after about 4 weeks I still waiting for my order, you didn’t say the order will deliver after one month.
Please do something for my order.
Regards
Saeed
25 avril 2024
Avis spontané
Réponse de SkinLovers
Hello Saeed,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Thanks,
Skinlovers
Still waiting….
Ordered on the 28th March and still haven’t received the order. So I cannot give feedback on the product as I still don’t have it. As for the delivery, it’s very slow!!!!
22 avril 2024
Avis spontané
Réponse de SkinLovers
Hi Mihaela!
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Thanks!
Multiplicidade de marcas a preços muito…
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas.
Sistema de navegação no site bem concebida, intuitiva e agradável. A estrutura dos menus é clara e organizada, o que facilita a busca para o cliente.
17 avril 2024
Avis spontané
Réponse de SkinLovers
Olá Maria João!
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
I didn’t get my order and didn’t get…
I didn’t get my order and didn’t get any refund for that! That’s terrible!
22 mars 2024
Avis spontané
Réponse de SkinLovers
Hello!
Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Maravillosa mi experiencia con…
Maravillosa mi experiencia con skinlovers. Los productos en tiempo y en perfecto estado . Confieso k la primera vez sentí susto por algunos reviews k había visto pero me arriesgué y valió la pena . Excelentes precios
18 mars 2024
Avis spontané
Réponse de SkinLovers
Hola Yuleidis,
En primer lugar, gracias por tomarse la molestia de publicar un comentario.
Muchas gracias por su pedido y por sus amables palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros.
Didn’t receive the package
Didn’t receive the package. Got no help to get it. Will never do business with you again
29 mars 2024
Avis spontané
Réponse de SkinLovers
Hi khushboo,
We totally understand your dissatisfaction with the situation.
However, as we mentioned in the email we sent you, we are investigating the situation as the package is shown as delivery.
Thanks,
Skinlovers
I did not get the delivery yet
I did not get the delivery yet. It’s been almost a month. Could you please deliver the products or refund the money.
15 mars 2024
Avis spontané
Réponse de SkinLovers
Hello Elena,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue andthe package has arrived in its destination country, so it should be delivered in the next few days.
Thanks,
Skinlovers
I ordered tow products
I ordered tow products, i only received one, i sent email follow ups on this with no response!
14 mars 2024
Avis spontané
Réponse de SkinLovers
Hello Sara,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We have received your email and have already replied. Can you please check your inbox?
Thanks,
Skinlovers
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