Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
US customers: Ordered $140 of product, got hit with $81 in fees. Brokerage and storage fees from FedEx, plus the customs and duties (tariffs) fees. Got hit immediately via text and email, hard, ab... Voir plus
L'entreprise a répondu
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Voir plus
L'entreprise a répondu
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Coordonnées de contact
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Moyen
584 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
El products me encanta solo el tiempo…
El products me encanta solo el tiempo de mandar el producto cuando lo ordne dice de 3 a 4 Dias habiles y fueron 15
6 janvier 2026
Réponse de SkinLovers
Hola Jon!
Muchas gracias por su pedido y por su comentario. Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
Absolutely amazing prices and deals.
27 décembre 2025
Avis spontané
Réponse de SkinLovers
Hello Charla!
Thank you so much for your order and for your amazing review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Réponse de SkinLovers
Hello Yana!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again!
Very bad company
Very bad company. After two months, my things arrived and they were all spilled and dirty. I will never buy from you again.
6 décembre 2025
Réponse de SkinLovers
Hi Elizabeth,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
I did not expect to pay customs on the…
I did not expect to pay customs on the item I ordered.
2 décembre 2025
Réponse de SkinLovers
Hello Gail!
We’re sorry for the inconvenience. So far, we have never received any indication that customs fees would apply to deliveries to Canada. Please send us an email with more details about the amount charged and any documents you received. We will review the case as soon as possible.
Thanks!
Great shopping experience!
Great shopping experience! Easy to choose and order, delivery was very fast.
1 décembre 2025
Réponse de SkinLovers
Hello Maria!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Réponse de SkinLovers
Hello Anthony!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to
provide the best service possible. We hope you will buy with us again!
Had a wonderful experience W skinlovers…
It’s so false that Skinlovers products don’t arrive. This is like my 4th shipment from Skinlovers and everything has arrived in good condition. Their customer service is great they try to improve, specially now with their express shipment. The only thing is that my favorite products get sold out to quickly.
10 novembre 2025
Avis spontané
Réponse de SkinLovers
Hello Nur!
Thank you so much for your orders and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store more times in the future.
Thanks!
Total disfrace
Dont fall in their traps. You will end up paying for products that will never arrive. You will receive no response and you will need to go back to your bank requesting their support to be reimbursed for funds used ghost products!
23 juillet 2025
Avis spontané
Réponse de SkinLovers
Hello Jeanet,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
I have not received my order yet and I…
I have not received my order yet and I placed 2 weeks ago. Paid $13 for delivery and I can’t even track the shipment. Emailed the customer service but never replied. AVOID.
7 juin 2025
Avis spontané
Réponse de SkinLovers
Hello Mary Jane,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Excelente trabalho
Preço convidativo e rapidez na entrega da encomenda.
Um bom trabalho.
30 avril 2025
Avis spontané
Réponse de SkinLovers
Olá Anabela!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado.
Réponse de SkinLovers
Hello Amal!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Extra shipment charges on delivery
Do not order from this website as you will pay much more for shipping charges and Dubai customs.
24 mars 2025
Avis spontané
Réponse de SkinLovers
Hello Geeth!
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I didn't received my product yet I have…
I didn't received my product yet I have ordered on 17th. People are not replying.
22 février 2025
Avis spontané
Réponse de SkinLovers
Hello Ajit!
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Thanks,
Skinlovers
Site intuitivo e compra rápida
Site intuitivo e compra rápida. Grande variedade de produtos.
O envio foi ágil e rápido.
20 janvier 2025
Avis spontané
Réponse de SkinLovers
Olá Patrícia!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muito em breve!
Muito obrigado.
Drop the courier fee
They have courier service fee in top of the shipping fee you paid upon check out
3 janvier 2025
Avis spontané
Réponse de SkinLovers
Hello Ferdinand,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Hello Skinlovers,
Hello Skinlovers,
Unfortunately, I am extremely dissatisfied with my experience. I have yet to receive my shipment, which I ordered on December 9, 2024. This delay is unacceptable, and I am deeply disappointed with the lack of professionalism and communication regarding this matter.
I expected better service from a company like yours, but this experience has left me frustrated and unwilling to recommend your services to others. I hope you can address this issue promptly and ensure it does not happen again.
Kind regards,
Noura
9 décembre 2024
Avis spontané
Réponse de SkinLovers
Hello Noura,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
Réponse de SkinLovers
Hi!
We are very sorry to hear about the way in which your order has arrived. Please send us an email so we can solve this matter.
Thanks,
Skinlovers
I resived a fake items and not original
I resived a fake items and not original
And when i want to return they want to make me pay any dilery company wtch means i have to pay hundrets so i get my money back.
Bad discusting thief company
23 décembre 2024
Avis spontané
Réponse de SkinLovers
Hello Tahany. Thanks for posting a review!
As we have explained our products are original and directly bought from the manufacturer. We are an online company based in Portugal so our products (most of them) have information in Portuguese. We have explained that and it was all clear. However, since you still want to return the products, we have explained our the Return & Refund Policy works. If you have any doubts, please feel free to reach to us by email again!
Great Service
I had some confusion about my order, and they completely cleared it up for me. Great service.
10 décembre 2024
Avis spontané
Réponse de SkinLovers
Hello David!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
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