Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
US customers: Ordered $140 of product, got hit with $81 in fees. Brokerage and storage fees from FedEx, plus the customs and duties (tariffs) fees. Got hit immediately via text and email, hard, ab... Voir plus
L'entreprise a répondu
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Voir plus
L'entreprise a répondu
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Coordonnées de contact
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Moyen
584 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
La Roche Posay products are not real
La Roche Posay products are not real. They do not do returns and the products are counterfeit make your skin break out and do not look or smell like La Roche Posay.
14 février 2024
Avis spontané
Réponse de SkinLovers
Hi Tia,
We are terribly sorry to hear about your experience. We can guarantee all our products are original and directly bought from the manufacteur.
Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
Experiência extremamente positiva
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites.
Além disso, a rapidez na entrega é algo que me impressionou positivamente. Após fazer a minha encomenda, os produtos chegaram a minha casa num prazo muito curto.
Outro ponto que gostaria de destacar é a simplicidade do processo de encomenda no site. Navegar pela plataforma e encontrar os produtos que eu precisava foi muito fácil, e o processo de finalização da compra foi rápido e descomplicado.
3 avril 2024
Avis spontané
Réponse de SkinLovers
Olá Rogério!
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
On the offering on your website and on…
I am completely satisfied with the unit I purchased.
23 mars 2024
Avis spontané
Réponse de SkinLovers
Hi Thomas,
We are terribly sorry to hear about your experience.
Please reach out to us at info@skinlovers.com so we can solve this situation.
Thanks,
Skinlovers
[UPDATE]: Hello Thomas!
We're glad we could solve the situation! We hope you will buy with us again!
Ordering was easy
Ordering was easy, price was good. Wait time was longer than I expected but didn’t realise the product was coming from overseas. I gave 4 stars based on wait time, but overall a good experience.
10 mars 2024
Avis spontané
Réponse de SkinLovers
Hello Joanne!
We are sorry that we have not managed to meet all of your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Réponse de SkinLovers
Hola Afrodita,
En primer lugar, gracias por publicar un comentario.
Muchas gracias por su pedido y por sus amables palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros.
I have not recieve my product I order…
I have not recieve my product I order it and pay it more then 5 weeks ago
9 mars 2024
Avis spontané
Réponse de SkinLovers
Hello Gabriel,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
It's taking too long to arrive
2 janvier 2024
Réponse de SkinLovers
Hello Lee,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and the package has already arrived in Houston so it should be delivered in the next few days.
Thanks,
Skinlovers
Wrong Type of Gel Sent
I ordered Skin Ceuticals Purifying Cleanser Gel 200ml. It has glycolic acid. Instead, I received Simply Clean Gel 195 ml. It has sulfonic acid.
28 décembre 2023
Avis spontané
Réponse de SkinLovers
Hello,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
good
It’s very easy to navigate through the checkout process.. however this time I could see a rise on the prices, they used to be lower. I’d love to see those great offers as in the past
28 décembre 2023
Réponse de SkinLovers
Hello Kathia,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We hope to receive your visit to our store a lot of times in the future.
Thanks!
Preço excelente
11 décembre 2023
Réponse de SkinLovers
Olá Euan,
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
A minha encomenda veio errada
A minha encomenda veio errada . No site tem o produto 50ml e recebo em casa com 20ml. Agradeço que entrem em contacto comigo para resolver o assunto. Se fosse 20ml com o preço que paguei não faria a encomenda por encontrar o produto mais barato em outros sites. Aguardo resposta e ou contacto para resolver a situação . obrigada
12 janvier 2024
Avis spontané
Réponse de SkinLovers
Olá Susana,
Desde já agradecemos o seu comentário. Entramos já em contacto consigo e a situação está em resolução.
Desde já as nossas desculpas pela situação.
Réponse de SkinLovers
Olá Jorge,
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
My product didn't arrive
My product didn't arrive
Update:March 7th, 2024
It still hasn't arrived, they keep blaming the reail service. This is a clearly a SCAM, because they deny to give me my money back.
Please do not buy in here!!
18 décembre 2023
Réponse de SkinLovers
Hello Carmen,
First of all thank you for posting a review.
We are deeply sorry for all the delay, but as we said at the email we have send, the package will be returned to us due to insufficient address. But don't worry: as soon as the package arrives we will send the produtcs to you again.
Thanks,
Skinlovers
Réponse de SkinLovers
Hello Stephen,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
The La Roche Posay was unoriginal…
The La Roche Posay was unoriginal nothing like the original ones. All the serum was runny and has no smell the texture is nothing like La Roche Posay which I have been using it for a long time. Never buying anything from this website.
15 décembre 2023
Avis spontané
Réponse de SkinLovers
Hello Fatme,
We are unable to find an order registered in your name so please contact us by email so we can solve that situation with you.
Thanks,
Skinlovers
Réponse de SkinLovers
Hola Jessica,
En primer lugar, muchas gracias por su comentario.
Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros muy pronto.
no recibi el producto
20 novembre 2023
Réponse de SkinLovers
Hola Andrea,
Entendemos perfectamente su descontento con la situación.
Sin embargo, como mencionamos en el correo electrónico que le enviamos, estamos investigando la situación ya que el paquete aparece como entregado.
La empresa de servicios postales ya nos ha contestado y hemos enviado la respuesta a su correo electrónico.
Gracias,
Skinlovers
Productos entregados de manera segura
Productos entregados de manera segura, buenos y con llegada a su destino sin demora
4 décembre 2023
Réponse de SkinLovers
Hola Yeimy,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
I'm sad to say that my order didn't…
I'm sad to say that my order didn't arrive yet so 😕 I didn't use the items 😕
27 décembre 2023
Avis spontané
Réponse de SkinLovers
Hello Ebtisam!
Please contact us by email so we can solve that situation directly with you. We can not find any order registered in your name.
Thanks,
Skinlovers
Réponse de SkinLovers
Hello!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
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