Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
US customers: Ordered $140 of product, got hit with $81 in fees. Brokerage and storage fees from FedEx, plus the customs and duties (tariffs) fees. Got hit immediately via text and email, hard, ab... Voir plus
L'entreprise a répondu
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Voir plus
L'entreprise a répondu
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Coordonnées de contact
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Moyen
584 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I was sent a package that was used
I was sent a package that was used. The bottles had black smudges on the bottles and the smaller bottles were used. I sent pics and also reached out to your customer service and they declined to believe me. I’m never doing business with your company again!
15 décembre 2023
Avis spontané
Réponse de SkinLovers
Hello,
First of all, thank you for your review. It's always good to hear from our customers.
As we said in the email we sent you, all the products we send are new and never opened by us.
We did offer you an alternative, but you couldn't accept it.
We hope you have a better experience with us in the future.
The delivery is taking a while.
The delivery is taking a while.
I was expecting to receive it before Christmas but I did not receive my product yet. More than 3 weeks of waiting...
26 décembre 2023
Avis spontané
Réponse de SkinLovers
Hi Cristiani,
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
I still haven’t received my order
I still haven’t received my order. It’s been a month
4 décembre 2023
Réponse de SkinLovers
Hello Paula,
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Packaging damaged
Hello,
I sent an email that one of the 4 bottles was damaged and is unusable. I requested a replacement or refund whatever is fine. My preference is replace the broken items.
Please let me know if I need to resend the pictures on delivery.
—-
Update January 6 2024
—-
After sending 4 emails, I still have not heard back. Skin lovers team please let me know if you need additional details to resolve the issue with broken bottles.
Thank you,
Sumeet
7 décembre 2023
Avis spontané
Réponse de SkinLovers
Hello Sumeet,
First of all thank you for the review.
Can you please send us the email again?
We can't not find any email from you. Our email is info@skinlovers.com
Thanks!
UPDATE: Hello Sumeet,
We have replied your email. Please chek your inbox! Thanks!
First timer...pleased with purchase
Thank you for the great selection of products, easy ordering, great prices, and fast shipping. Coming to the USA I was pleased that it only took 2 weeks. But I was even more excited that you carry my favorite Caudalie products at great prices. Will be shopping again very soon. Thank you!
30 novembre 2023
Réponse de SkinLovers
Hello Monique,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope to receive your visit to our store a lot of times in the future.
Thanks!
Happy Customer
Product arrived in perfect condition, site was very easy and friendly, found what I was looking for in just a few clicks, the only downside was the transit time
21 novembre 2023
Réponse de SkinLovers
Hello Luis,
Thank you so much for your order and for your review! We hope to receive your visit soon and a 5-star review too!
Received wrong products
Received wrong products, marketing products are not the same as the picture in the website (misleading the customer). Contact customer service didn’t resolve or give refund. End up keep few bottles of products that I don’t want. Waste of money.
11 décembre 2023
Avis spontané
Réponse de SkinLovers
Hi Diana,
We totally understand your dissatisfaction with the situation.
However, as we mentioned in the email we sent you, the product you received is the product you ordered. However, if you wish, you can return the products.
Kind regards,
Skinlovers
All products I ordered were shipped and…
All products I ordered were shipped and received on time with the best quality.
20 novembre 2023
Réponse de SkinLovers
Hello Lyubov!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Fue buena mi experiencia
Fue buena mi experiencia, pero fueron muchos días que no me mandaban correo de seguimiento del pedido y por un momento pensé que me habían estafado, al final de todo mis productos llegaron bien y me encantaron 🤩
20 novembre 2023
Réponse de SkinLovers
Hola Ashley,
Muchas gracias por su pedido y por sus palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros.
Réponse de SkinLovers
Hola Mayra,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita muy pronto!
Muchas gracias.
Réponse de SkinLovers
Hello Bryant,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
I ordered a product and then you…
I ordered a product and then you cancelled it. I went on your website to reorder, but your site said I was not a valid member. However you are sending me this survey.
15 novembre 2023
Avis spontané
Réponse de SkinLovers
Hi Evanda,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks!
Serviço 5 estrelas
Todo o processo de comprar e recepção da encomenda foi eficiente e breve. Obrigado.
29 novembre 2023
Avis spontané
Réponse de SkinLovers
Olá José!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado.
Excellent service.
3 novembre 2023
Réponse de SkinLovers
Hello Adriana,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Soraia Robalo
Fiz um encomenda dia 24/11 e hoje 29/11 ainda não recebi a mesma. Hoje recebi uma e-mail por parte da skinlovers a pedir para avaliar algo que não me foi entregue. Já tentei contato via WhatsApp e telefone e não obtive qualquer resposta.
24 novembre 2023
Avis spontané
Réponse de SkinLovers
Olá Soraia,
Lamentamos não ter conseguido corresponder às suas expectativas nesta ocasião.
Esforçamo-nos sempre por melhorar e aperfeiçoar a sua experiência de compra e não o poderíamos fazer sem os seus valiosos comentários.
Desfrute dos seus produtos!
Muito obrigado,
Skinlovers
Atendimento super minucioso e cuidado
Atendimento super minucioso e cuidado. Os produtos chegaram de um dia para o outro! Adorei 🥰
20 novembre 2023
Avis spontané
Réponse de SkinLovers
Olá Jéssica,
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
They did not deliver the product I had…
They did not deliver the product I had requested and I have not been able to contact them for its return.
3 novembre 2023
Réponse de SkinLovers
Hello Juan,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
We already have replied via email so we hope we can solve the situation very soon.
Thanks,
Skinlovers
Caudalie Viniclean Toner arrived…
Caudalie Viniclean Toner arrived covered in oil; I’ve used a Clorox wipe on it every morning & night since unboxing (while using it) and still, touching the bottle coats my hands in a shiny residue that makes doing the rest of my skincare incredibly frustrating :/ also I’m paranoid bc I have seborheic dermatitis & it is easily triggered by soooo many things— like I don’t even know what it’s covered in lmao
3 novembre 2023
Réponse de SkinLovers
Hello Elliot! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
I ordered on line and product was…
I ordered on line and product was shipped promptly to me here in Ireland.Tracking aand delivery excellent.when I received the package it was damaged in transit. The customer resonse was excellent , replacement sent by express courier and a very understanding response made. This meant a great deal to me as it is a Christmas gift. A BIG THANK YOU to the team at Skinlovers
2 novembre 2023
Réponse de SkinLovers
Hello Dermot,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Réponse de SkinLovers
Olá Eduardo,
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
L’expérience Trustpilot
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Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.