Smiths Motor Group Avis 

Had a fantastic experience at Smiths Renault, Peterborough. On Saturday when the service dept aren’t normally in, we had trouble with opening the fuel cap on our older Clio, without question the best and kindest service as they sorted this out. We were miles away from home with no way of putting fuel in and they couldn’t have been better. Thank you Renault.

Super happy with my new Ioniq 5! I've purchased new and used vehicles from Smiths Hyundai for a few years now and have always enjoyed my visits. When it's time for a change I'm happy to travel 100+ miles as our local big name dealerships are just woefully bad and don't quite cut it. The staff here are knowledgeable and friendly and there are always a fab selection of vehicles on offer at great value prices with generous and fair part exchange offers given as well. Huge thanks to Nial and Sam and all the staff I've had the pleasure dealing with over the years. Until next time :)

Smith’s Group - Nissan dealer.
Charged me £175 for a 10 minute “diagnostic” and air con regas. I doubt they even checked the fault they just defaulted to “needs an aircon service and a heater resistor”. ( common fault with Qashqai ). The other part required they also fitted in 10 minutes but still wanted to charge me £130 for the full hour labour. Yes, £130. They should have told me it was a fixed charge repair irrespective of how long the technician took. It was a warranty repair that I had to pay and reclaim, so I suppose they “maxed out” the charge !
They eventually offered me a small discount, ( after initially refusing to give me my keys if I did not pay)
They did manage to book me in quickly for the repair, but as I suspect they are overcharging, I will not be using them in the future.

SMITHS PETERBOROUGH

Hyundai Ioniq - DX18 TNK

Chronic profiteering and over-charging for car repairs especially for known common faults whether under warranty or not. Failed to reply to my google review - SPINELESS!
Also why do you charge over £60 more for the same tyre as Formula 1 Autocentre?

Really good service from the Nissan dealership. Purchased used vehicle from them and returned for service and safety recall and cannot fault their care. Travel from Lincoln each time as couldn’t establish same relationship with Lincoln dealership.
Personal issue this week with road rage driver and Smiths were outstanding in their care, a very heartfelt thank you to all who came to our aid, will not be forgotten.

Seems to be a trend where they go back on agreements. Definitely would not trust them.

Bought my car from Smiths Hyundai I had great service then, and with every service & MOT since, just taken a further service plan with MOT as I don’t want to go anywhere else. 2nd MOT last week, I’ve never had an issue, dealt with Freya the last couple of times, she’s been really helpful, efficient & easy to talk to.

Very poor experience - unfortunately went back on what was discussed/agreed on the phone about holding the car we were interested in.

Feel like the backtrack was due to some others being interested in the vehicle today and while I can appreciate their job is to sell cars, to go back on what was agreed and cost me half a tank in fuel is not appreciated.

Result of this behaviour is the car hasn't been sold to us and we will not be buying from this garage or a Renault in the future.

Response to comment - as per my original review you were aware. It was discussed on the phone and agreed I could reserve the vehicle as long as I paid £350. This was later back tracked on by you. If this hadn’t originally been agreed I would not have travelled to your site on multiple occasions or paid the online reservation fee (which I note has also not been returned as yet).

Stay away from this place! Selling faulty unreliable cars and then try to dismiss you when questioned something that is your right within the warranty that is sold to you. NISSAN really needs to look at this branch and on who's running it!

Communication restored. Thank you.

I just got great support from the charming and interesting Daniel Hadman at Smiths Nissan in Peterborough. Over the course of a few days he arranged a test drive, answered all my queries, educated me, prepared the car for collection and adjusted to my changing needs. He even gave me a lift from the station on collection day.

Nipped in this morning for some advice and couldn’t be happier with the service, actually took the time to help me there and then. Thank you Graham most appreciated.

Just been to Smiths of ilkeston for my corsa's mot and service. Such friendly, helpful, professional staff in the service department who kept me updated on my car whilst I waited for it. I would highly recommend them.

Not a good service. Very unprofessional Smith Renault

Took a key to be re-programmed.
spent an hour waiting for the job to be done.
They failed to re-programme the Key and still charged me for the time spent trying to do the job.

No evidence produced to say what they did to try.

A most unprofessional, incompentent company. I made an initial enquiry by email about a nissan juke, on his reply was this

If you would like to arrange a test drive or would like any further information please let me know the best number to contact you on and we can book an appointment at a convenient time for you. Thanks
Daniel Hadman
Sales Executive & Motability Specialist
Smiths Nissan Peterborough

Gave my number and he called me on Tuesday 12th to book a viewing/test drive. I explained I was travelling 60 miles and hiring a car to do so. The viewing/test drive was booked for 11.30 Sat 16th.

Hired and collected a car costing £200 on Friday as nearest hire company to me is 28 miles. All set for Saturday.

Saturday morning left house at 08.10 due to Peterborough being a good 2 hours due to road works.

Since booking the appointment on Tues 12th had no further contact with this company, on the call the sales person never explained company policy, asked for a refundable deposit, as I don't work for Smiths followed the sales executives lead.

So on arrival at 11.05 was told the car had been sold, he claimed to have called me at 08.50 but no call received, so he emailed me at 08.51, well as I was driving how would I access email.

The sales manager then abrusptly said, not my fault another sales rep sold the car, I did try ringing, and did send an email, yes he sent an email 2 hours 40 mins before my booked appointment, knowing full well I was travelling 60 miles.

No apology, just an abrupt we can't take holding deposits more tha 48 hours in advance, so why he never told me this on Tuesday when arranging the booking? Why he did not say call back on Thursday or Friday to arrange a test drive, I will never know.

In regards to calling my mobile and getting three rings, let me explain the telephone netwtoday, Call Guard is a feature of most phones, if you withold your number, call from feature lines etc, call guard activates, business making calls should know this and work around it. If they had used 01733 267606 like on the tuesday would have got through, he showed me his attempted call on a mobile.

As mentioned as a customer I don't know Smiths do's and dont's around test drive or deposits.

Now back at home having wasted £200 for hire car, petrol £40.00 plus the two buses to collect the hire car, and this company thanks that's ok and just life.

Get a grip, explain your processes to customers, if advised by a customer they are hiring a car and travelling to Peterborough taking 4 hours as a round trip, take a deposit, or suggest the customer calls back 48 hours before test drive booking, don't call a customer 4 days (96 hours plus), say lets get a viewing/test drive in the diary for you.

Very unprofessional attitude, process and if your company believes contacted a customer 2 hours 40 mins before a test drive considering he was told about the distance and car hire on the Tuesday, it's not.

My advise to possible customers is, view the trustpilot score and comments, plus take note of my experience, I wasted £250, plus 4 hours round trip for nothing. If I can share my experiance of Smiths Peterborough and the Sales Executive, yes Sales Executive, not the tea boy or a simple sales rep, a sales executive, what happened to competence in your job, processes and knowing how to treat customers. Unbelieveble, if one possible customer reads this review and walks away for contacting Smiths, I will be glad.

And they say reputation is key to business success, well Smiths reputation is 1 star and only because I can't give a 0 score.

Crooks dealer flogging defective cars - Nissan at its best - worst car owned

Booked in for a MOT, finished within the hour plus the pull for the bonnet i'd snapped- fixed and replaced free

Through Carwow, Smith's Renault Peterborough offered me the best deal on a new Clio. Nick dealt with the sale and provided excellent service. He wasn't pushy and answered all of my emails and calls quickly. Fantastic service. Well worth the 500 miles journey. No hesitation in recommending Smith's Renault.

stay away from these unprofessional people!!

paid deposit - finance approved on my new car purchase.

no communication from their end - plus they have attitude!!

they have cancelled my purchasing with no reason!

I am extremely disappointed with the service I received at Renault. After being told over the phone that my car was in perfect condition following a service, I arrived to find that it had multiple faults. Not only was this frustrating, but they then proceeded to charge me an additional £150 just to look at these faults—after I had already paid for a full service!

To make matters worse, they did not provide the complimentary car wash or service that was supposed to be included. When I questioned this, I was informed that they believed I worked for another garage, which is completely wrong. This assumption was both insulting and unprofessional.

Overall, the experience was a complete letdown. I expected much better from a brand like Renault and will seriously reconsider using their services in the future.