Smiths Motor Group Avis 

Adam, (in the Service Department) you are a credit to Smiths Motors (Peterborough). Your customer service skills are second to none. You were polite, courteous and informative. Thank you for resolving my issues with my Santa Fe. Restored my faith in human nature in this 'faceless digital age'

May 19 2021. Still NO personal contact from Smiths, Peterborough. The service manager allegedly took the information you requested. It would appear the service manager has NO intention of correcting Peterborough's failings. HE TOOK THE REGISTRATION, HE LOOKED AT THE INVOICES, WHICH AS YOU KNOW ARE DATE STAMPED WITH THE RELEVANT INFORMATION. PERHAPS HE IS TIRED OF HIS EMPLOYMENT WITH SMITH'S PETERBOROUGH OR HE NEEDS RETRAINING

Smiths of london Tulse Hill Norwood Road. 5 star Very professional Great work video of maintance work. When Honda could not supply parts Liam sourced parts elsewhere kept me informed daily of schedule. Best garage in London

I bought an ex demo car from Smiths Nissan Peterborough last month, as a 69 plate I expected the occasional stone chip, what I didn't expected was a cracked windscreen.. considering these cars apparently go under a 100 point check as a Nissan intelligent choice car, how was the windscreen missed? The car went in for a paint job on the door where there was numerous scratches, again, undeclared. My sales executive got put on furlough, shame really as he seemed to actually care about the customer, so I ended up dealing with the sales manager who claimed the cracked windscreen to be general wear and tear and told me to claim on my insurance for a replacement as apparently it had been repaired when it went in for the repaint. I contacted the company who did the repaint and was advised that Smiths Nissan had REFUSED to replace the windscreen and they had not repaired it as Smiths had already repaired it before it left the showroom, this was denied by the dealership though as apparently they didn't know it was cracked! Autoglass also inspected the windscreen and quoted £1000+ for the windscreen and said the repair job was shocking. Smiths offered me £200 toward the repair if I didn't want to claim on my insurance. As I had evidence that this damaged was there BEFORE it left the showroom, I was not taking responsibility. As a front line worker, I need my car and so far it has spend around 6 days in the garage! The crack was spreading more each time it froze and defrosted. I eventually opened a complaint with the finance company after going round in circles for days trying to get my windscreen replaced. Finally, Smiths Nissan agreed to replace the windscreen at my local Nissan garage, lesson learnt, I'll stick to my local garage next time and pay the extra.. they obviously just wanted to try their luck. If these cowboys sell you a dodgy car, don't believe a word they say, this was proven by the fact they claimed the accident repair centre had sorted the windscreen and do not accept their insulting offers.. I really wish I could post photos of the "general wear and tear" windscreen..

l have purchased 5 cars from Smiths over the years and have always been pleased with the service.The last car a Renault Captur again excellent service, Was not to pleased with what l was offered for my Nissan Juke.A week or so later my old car was up for sale and l could not believe what they were selling it for and what they paid me. I would twice next time.

My car buying was done all through the telephone with Smith's Hyundai and what an easy experience it was too. Enquired about the car late December and collected as of yesterday. James at Hyundai is a credit to the company as he went out of his way to get me the best deal possible. Even though it wasn't local to me, no other dealership close by would match the deal that Smith's group Hyundai were offering me. I would certainly recommend them and James as a dealership and salesman respectively. As after all it got me the car I wanted.

We bought a Juke a while ago from a local dealer which was under warranty. On the day we collected it they informed us that it had an audio fault but that Smiths Nissan had agreed to fix it. To cut a very long story short this agreement fell through and Smiths Nissan proceeded to wash their hands of the matter and resorted to ignoring our attempts to contact them, despite their previous agreement with the dealer. Would not trust them one bit and will never have any dealings with them.

I booked an appointment to test drive a Hyundai I40 at 11am at Smith Hyundai in Peterborough on attending at the given time the staff member was with another customer and we waited 10 minutes we went out to view the car and the staff member Acknowledge me saying he would be 2 seconds !! A further 10 minutes later he turns up and makes no apology for being 20 minutes late. In the meantime I see a more expensive vehicle which I wanted to compare against the one I was viewing. I sat in both vehicles before then asking to test drive both vehicles in order to compare and then make a decision which one I wanted to buy. I was told by Niall you can’t do that which one do you prefer we will take that out and if you like it there is no need to test the other ?. The attitude of Niall was one of I can’t be bothered which way can I make life easier for Niall not me the customer. I swore not at Niall but at my partner saying are ***** kidding me I want to test both before I make the decision and was then told you can’t drive both as we would need to clean the vehicle out of circulation for 48 hours. He then got arsy with me as I pointed out we had already been inside both cars. I asked to see the manager who said I swore at Niall which is totally inaccurate, I left without parting with 14k which I’m now glad about and having owned Hyundai cars previously I won’t buy one again. Overall poor service with staff who don’t care about customers and only want an easy life. Don’t waste your money at Smiths Hyundai until, they have better training and a different attitude.

Had few issues with the Nissan X trail but the smiths Nissan in Peterborough have been so helpful and honest. They have even helped me with issues involving RAC and F1 autocentre who have either damaged parts on the car or wouldn't arrange car cover.