SOCKSHOP Avis 

I'd not seen the poor reviews. I received some socks that were as other people have described, the elastic had gone in the calf and at the top, so they'd fall off, and aren't fit for purpose, clearly faulty. I asked for a replacement with another variant of the style I bought and they keep asking for the same information. The customer services via chat are really lovely and helpful. But, they refer you to those that email you and it all goes down hill from there. They send slow and unhelpful emails asking for information that they already have. Almost like a stalling tactic to see if you give up. The quality is really poor, it's like they have seconds or old tatty stock. They were my go to for socks, but the order before had some terribly faulty socks with huge extra seams that stuck out to the side like another toe, made them impossible to wear.
I wish they'd get on with my exchange. I don't think I'd recommend them or buy from them again now.

Alles super, habe mich umsonst aufgeregt.Typisch deutsch. Ich entschuldige mich zutiefst.
Alles super gelaufen und nichts drauflegen müssen.
Einfach tolle Socken, bin sehr glücklich.

Berlin, Wrobel

Purchase went well and delivery was good but the quality of the socks is very variable. Followed washing instructions but some shrank, most pairs sag to mid calf than staying up by my knees despite being advertised as “knee socks” so I’ve had to resort to stitching shirring elastic round the tops as they have no visible welt to keep them in place! The socks do keep my (very) cold feet warm but don’t do much for my legs. Disappointed customer!
After contact with SockShop Customer Services a refund has now been issued for the faulty items so I’m a much happier customer!

Just brought some bamboo socks and they're lovely. Pretty good price too 🧦🧦

purchased sockshop socks from tk maxx and within less than 24 hours of wear they showed signs of damage. They are now only getting worse. Horrible quality. I made a genuine effort to resolve issue but they don't care.

As autumn is here and boot season is around the corner, I purchased 4 pairs of Elle chenille cable knit boot socks.
I wore the first pair the day after they arrived. When I took off my boots at the end of the day, the socks were almost bald on the ball of my foot and the heel. The chenille had completely shed and was dust in the bottom of my boots. These socks are fluffy and completely useless in boots. I have now worn 2 pairs and had to throw them both away at the end of the day as they were bald

Sockshop contacted me to apologise and gave me a full refund.

ordered gloves where the tightening mechanism was faulty, reported it on live chat, a ticket was raised and a replacement pair arrived a couple of days later without me requiring to return the original pair

NOTE there is NO phone number, only online chat when there is a problem. I ordered over £100 worth of men's and ladies socks. £30 was on Chenille boots socks that are the worst quality I have ever come across. On unpacking them, I found a big hole in one sock, and I reported it. I was told someone would get back to me. More than 2 weeks have past and I have not been contacted. After I had finished unpacking them, I found I was covered in coloured fluffy bits. They had shed a huge amount of fibres, so I was there, with a lint brush removing loose fibres, on the inside and the outside of 12 pairs of socks, for hours, and still the shedding, on some, continues. You would not believe how much.

Ordered cr7 boxers they said they would send me a barcode to scan but it isn’t I have to have it printed myself which I don’t have a printer. So couldn’t send it in post office then gone onto Royal Mail and I have to pay for it to be collected and sent (was told it was free) the ronaldo boxers have spelling missing and meant to be genuine boxers.

Admittedly the bamboo socks came free with my order but included a QR code in case I wanted to order more. They were lovely and soft as I put them on but just one short walk and both my big toes were poking through (I keep my toenails very very short). The Falke socks I ordered are fine, top quality but the experience with the 'taster' socks means that I will not order from them again.

Ordered Bamboo socks size 7 to13. Arrived. Tried one on . Nowhere near fit. I am size 12.5 shoe size. Said I could return, as long as packaging was intact. I replied how can I try them on without undoing packaging. Have recieved no reply. They are nog fit for purpose. Very dissapointed.

Order say 2-3 days which you pay for, but apparently that means upto 7 days.. Being upfront and honest are the basics of any business. It's not hard, your only selling socks.

Ordered two sets of jeep hiking socks for almost £20. Ordered a set of the pink and purple ones, when they arrived the purple ones were the wrong ones, super disappointing at nearly 10 each! i wouldn't have minded but they were to match my outfit :( i contacted customer service on ebay who were very blunt and said they must have been the newer model, which they aren't (they offer 2 purple colours the one i ordered and the ones i received , so they were wrong) i just didn't order them ones and got sent the other purple style. Contacted live chat who said someone would email me, but so far ive not had a response regarding sending me the wrong socks. The delivery was quick so that was a plus. Just want the socks i originally ordered.

Never met more rude customer service, speak to you like crap. “I did tell you to return them to us” yes with no information at all what you were going to do, are you exchanging them refunding them? Nah will never use this place again.

I bought some bamboo socks for my son and they last 2 weeks! You can literally see them falling apart in front of your eyes! Awful but they “seemed” to have good reviews…..wont buy anything from this company again. Waste of money.

Sent the wrong item and then I had the inconvenience of a complicated returns procedure.

Have bought socks for years from here. Last order within a day my toes were poking them, yes my nails are short ! Went through customer service to get replacements and such a faff, they wanted photos sent, couldn’t be bothered with the fuss so just won’t use again. As others have said, the quality has gone downhill recently

It used to be good and the products was comfy.
Of late it's like the products are getting made cheaply for mass production so the quality is failing.
We got 12 pairs of lazy pand boxers and they have not lasted at all. The first lot we bought a few years ago lasted over a year, these have lasted 2 months at best but all the stitching(seams) fail on every pair and we bought 12 pairs.
Date is a rough date.
But they have not lasted

Ordered 6 pairs of socks and one had a hole after being worn once. Could be a fluke or a sign that I have spent £20 on 6 pairs of socks that will be in the bin shortly.
Used the chat and I was asked for a picture. I have now to wait on management contacting me and I have to return the product - I assume at my own expense. A shame I didn’t buy 30 pairs and I could charge it back as it was over £100. Avoid at all costs. They may have 24hr live chat but you get nowhere.

Es ist fast unmöglich Kinder-Bamboo-Socken zu finden. Der Shop ist einfach zu bedienen, braucht kein Login und die Socken kommen innert 5-6 Tage an.
Preis/Leistung stimmt. Habe jetzt schon 4 mal etwas bestellt und bin jedes Mal sehr zu frieden.
Die Socken sind nicht "Dick", die dürfen also nicht ohne Hausschuhe benutzt werden.

I’ve ordered a couple of times from this company and the socks are comfy, but wear out within a couple of months. They all developed holes in the heels or toes poked though. I wouldn’t order from them again however I’m also unable to unsubscribe from their emails. I’ve followed the unsubscribe link twice in three months and personally contacted them twice and received reassures that I’m no longer on their mailing list, but I am still receiving marking emails from them.