SOCKSHOP Avis 

Bad product and poor service to return and get my money back. None of my questions were answered directly. Took over an hour with chats and emails just to get to a point where I could return them.

Used to be good quality, but now they are piss poor. New socks lasted only two days before a hole appeared in them. I keep my toe nails well trimmed but just the flesh of my big toes has gone through them. The last set of socks I bought from them lasted for years. I notice the socks now have their company name on them so probably changed supplier. Not always good to farm your business out the the lowest bid for your products. Order number: 10513766

I have seen sockshop's reply. It is a shame that they have little understanding of the English language and it's well know phrases. "Piss Poor" is NOT swearing. It is a phrase that was first coined in 1800's.

The phrase "piss poor" is believed to have originated in the 19th century, with its roots likely tied to the idea of something being of very low quality or worth.

Scammers and useless customer service avoid at all cost !!

First of all the service is fine and delivery is good etc. That's the good out of the way. I have bought a number of their men's bamboo socks. Unfortunately they are of very poor quality, some thrown away after a couple of months or so. Guess you pay for what you get. I will only use this company to buy well known sock brands from now on. Looks like I'm not the only one who's not happy with the quality.

I wasn't planning on writing this but I contacted the shop to leave product feedback and was told to go here.
I bought some bamboo knickers around 6 months ago. They do not get heavy use and get worn each pair around once every 2 weeks. Well already 2 pairs have fully split and are ready to go in the bin and more are going. They have split along the seat where the gusset meets the back portion and along the top lace stitching. I can see the start of more falling apart. Very disappointed, especially as I initially liked the knickers.

I have bought kids bamboo socks for myself ( small feet) and grandchildren in the past and was very happy with quality so expected the same when I recently ordered 30 pairs, I was sorely disappointed. Socks are now so thin you can see through them. I had to double up my grandsons school socks this morning. They would have been better to put their prices up instead of compromising on quality. Won't be purchasing again.

I purchased 3 pairs of the kids mid weight bamboo socks which are seamless and supposedly very comfortable. Unfortunately you can feel the edges of the seams and also the pattern of the knit under your foot.
The main reason I bought these however was as I have thin ankles so thought the childrens socks may stay up better but the 'comfort cuffs' mean that as soon as I put shoes on they will slide down like most other socks...

Watch out for this lot they GIVE you 10% to sign up to news letter, when I order goods to the value:-
total £42.97 so free postage :-
sock news 10% discount - £4.30 = £38.67 now they want to charge me P&P
Updated New Total £42.16 Chinese finance they would call that
now you are charging me P &P so back to near original pre discount price and actually 81p for sign up , that's bordering on dishonest needless to say I won't be ordering

Delivered on time cotton socks, very very poor quality holes appeared in the bottom after a few weeks and the elastine in the tops went so they just fell down!!
Please don’t waste your money and get them from anywhere else!
I get the chance to reply to send some more out but this a manufacturing /quality issue and more of the same won’t make any difference.

Ordered 14th December but hadn't arrived a week later. Customer service said wait until 23rd, still no delivery. Complained and was offered re-send but too late for Christmas. Also support dept said they were closed until 2nd January?! How does an online retailer close it's support service for 9 days over one of the busiest order periods?!
Completely unacceptable! Do not use this company.

I ordered an item for Christmas on 13 December. The home page of the site stated "48hr delivery £3.49".

Six days later, no delivery. I contacted SockShop, and was told that delivery could in fact take up to seven days. Waited until 23 December, still no delivery.

Contacted SockShop again, was told the delivery had been lost in transit. Same defensive customer service. They did offer to re-send the item, but (of course) it's now unlikely to arrive until the new year.

Such a wind-up and waste of time. Just wish I'd gone somewhere else.

Ordered Christmas Cracker. 9 days ago. No update on tracking.

Contact customer services online who were next to useless.

Totally scammed! Placed an order on 14th December but still waiting to hear back anything. Royal mail tracking confirms that the seller is yet to despatch the item as of 22/12. After contacting customer service, they "can't process cancellations due to a high volume of request" and neither can they confirm when the order is likely to be despatched.

Awful experience.

Looking for some Christmas socks for my brother. Found a pair of 3 at a very reasonable price. Arrived in good time and were delivered in a lovely christmas box making them the perfect stocking filler! Happy service all the way.

I ordered an advent calendar on the 3/12. Was still chasing it up by 13/12 as they said it could take 7 working days to arrive(!!) It never arrived and they issued a refund as there was no longer stock to send out… seems dodgy to me. Disappointing and seems a bit scammy to sell product and then have ran out when it’s not received and chased up.

Ordered x2 Pringle underwear sets and x2 Pringle bamboo sock sets for Xmas. Arrived promptly, packaged well and item was exactly as described. Very happy and will use again. Thank you sockshop!

Really good service .Easy to order arrived on time. Was recommended by a friend. Fairly priced and the underwear was true to size. Having worn Sloggi products for sometime now I was pleased with my purchase and will recommend to friends

I purchased some Pringle socks on Amazon via the sock shop. I wanted to buy some more so I checked on Google for the best prices and the sock shop came up and they had a better selection and good prices. Worked out about the same price as Amazon just a few pounds more in total for this order. I ordered another 3 packs of Pringle socks. They arrived within 2 days after ordering by Royal Mail tracked 48.
I love the socks I chose again. I really like the Pringle cotton socks I've been buying them for years now. You can trust the quality is going to be good and I like they're not super thick. They wash and dry nice too. 18 pairs should last me another year. No problems at all here. Thankyou so much.

Be careful with this site. Web page does not refresh. I've had my order dispatched 3 times. Three payments gone out of my account. Now I have to wait for delivery to return and the wait for a refund. I contacted I plenty of time for them to amend and resolve. And all ii got back was sorry. Return two packages and wait for a refund

I'd not seen the poor reviews. I received some socks that were as other people have described, the elastic had gone in the calf and at the top, so they'd fall off, and aren't fit for purpose, clearly faulty. I asked for a replacement with another variant of the style I bought and they keep asking for the same information. The customer services via chat are really lovely and helpful. But, they refer you to those that email you and it all goes down hill from there. They send slow and unhelpful emails asking for information that they already have. Almost like a stalling tactic to see if you give up. The quality is really poor, it's like they have seconds or old tatty stock. They were my go to for socks, but the order before had some terribly faulty socks with huge extra seams that stuck out to the side like another toe, made them impossible to wear.
I wish they'd get on with my exchange. I don't think I'd recommend them or buy from them again now.