SOCKSHOP Avis 

Sehr unzufrieden.
Ware irrtümlich bestellt, doch eine Rückerstattung scheint nicht möglich zu sein. Laut Rückgaberichtlinie wäre eine Erstattung möglich, wenn die Versiegelung nach der Lieferung nicht entfernt wurde – was in meinem Fall zutrifft. Die Rückgabe müsste also regelkonform erfolgen. Dies wird aber vom Verkäufer nicht akzeptiert. Dies ist meine Meinung nach ein Verstoß des Widerrufsrechts.

I have been a long standing customer but my recent experience will mean I won't be returning again. Placed an order to a collection point (at a cost to me) and got an email saying it was ready for collection. The shop I went to had no record of the parcel and said they never receive from Royal Mail. I took this up with customer services who said they would need to wait for the package to be returned at which point they would send it to a nominated address. When they couldn't locate the package and the problem became too difficult, they issued a refund without my permission and told me to just go back on the website and place another order...I won't ever be doing that again. The customer service attitude was dreadful, in my mind you should offer to place another order on the customers behalf to their choice of address. The sock shop blamed royal mail but that was of no help to me and the general customer service experience has left me fuming.

Please note that the feedback received from sock shop in their reply around issuing the refund was done without asking me. I did not want a refund, I just wanted my order. To inconvenience me even more by asking me to reorder on their website is lazy and poor customer service. What should have happened is a new order be sent to my home address leaving them to sort out what was happening with Royal Mail, this would have avoiding dragging it out and resulted in a happier customer. This point seems completely lost on their customer service team who just kept parroting reorder on the website.

Ordered items. Received items next day. Quick delivery I was satisfied. Realised ordered incorrect sizes, followed company procedure to make an exchange, as spent £109.00. Sent all three items back, now the trouble started. Apparently they never received my exchange items (I know Royal Mail are slow but come on!!!) When I show them a copy of my postage receipt no doubt the items will have magically appeared. Communication has been very sparse and queries and questions have been left with no help in resolving the matter. As these items were meant to be a birthday gift I feel completely let down and frustrated. I DO NOT recommend and will not be using this company again.

I bought a pack of three gentle grip socks for my dads fathers day. The socks rib was soft and had a nice feel the grip was as described however the toe seam was so hard it aggregated the toe and ended up with blisters after a sort period of time literally 10 mins after giving as fathers day present.
If you have sensitive skin and problems with skin and feet i would not recommend.

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Softest pjs I’ve ever had! I can’t normally be bothered to write a review but I genuinely love these. I bought the navy stripe shorts and white vest and they arrived fast too. Definitely buying some more

I ordered from sock shop last year, 4 pairs of vibrant, soft, bamboo socks - and absolutely loved them.

I then ordered again earlier this year, the same order. The difference is visible - the new socks are thinner, have holes in already and the colour has dulled in the wash.

I thought this was maybe something I’d done, or a product change, so I came here to see if anyone had the same problem, and my thoughts were confirmed.

The socks from last year are still going strong, but whatever you’ve done to reduce your product cost has absolutely ruined my chances of ordering with you again.

I’ve just received socks from Pairs of Scotland & the quality difference is vast.

Appalling quality- holes form at seams and threads come out all over socks.
Customer service not interested.
“Chat” service tell you one thing and customer services another.
Avoid company and don’t waste your money.
A Christmas gift of multipack used only few months- not even daily. Socks should last years. Not very eco friendly.

Socks have gone downhill cutting costs on cotton so they're thin as tights now absolutely useless scratchy uncomfortable socks
Please bring back the thicker pair we would even pay double the amount just to have quality socks ffs please!!!!

Ordered over £40 worth of socks, found within one wear the socks were thinning and getting a hole.
Tired multiple times and ways to contact customer service but no reply.
I've had better socks from High Street retailers. Not impressed at all
Also found for my childs socks that they pull up so high they are practically thigh socks not ankle / lower calf.
Overall a waste of money for me

My son has sensory issues with socks and loves the ones we got from here for school..
The problem is that after one wash they are in pieces. Always rip at the seams and come unstitched. It's happened to every order I've made. They aren't made well at all

Returned items, changing my amount to under £40 and then got stung with delivery cost. Sneakily placed on the website at the very bottom of the returns page. Like RIGHT at the bottom. Well played SockShop but has confirmed I will not buy from you again!

Got socks at discounted price, and they were delivered the next day. That is amazing since l stay in NE Scotland. Bought £40 worth, so got free delivery too, magic! No shafting with postage costs because l live in Scotland. Well done Sockshop, my feet thank you 🤩

First time customer, I purchased some mensTrainer socks and paid the extra for next day delivery, it's next day and no notification of delivery, went back to the website and of course the last thing they want to do is talk to you, so you have to put up with an AI, who proudly informed me that the next day delivery does not guarantee next day delivery and apparently when paying for next day delivery you must be prepared to wait up to seven days for delivery.
I feel like I have been mugged, this is criminal and something should be done about it, I am considering reporting it to trading standards..
Edit: In response to their answer, So 24 hour, I repeat 24 hour tracked doesn't mean within a day then!, You are a bunch of con men.

I bought some shoe slips which were a complete waste of money as they didn’t stay as described and slipped under my heel.

It pains leave to a one star review as the things I have bought from them have been great value and good quality - Calvin Klein underwear and Lazy Panda socks. However I have contacted them about ten times over the past year re the fact that their mailing links come up unsafe from Outlook on all browsers. You'd think they'd want to fix it but no just give you the run around - even their e mail address was undeliverable on one occasion. This simply is not good enough. Surely they are losing business because of this. Hopefully this one star review jolts them into action. Afraid to buy from them in case something went wrong as their customer service has been dreadful.
Was keep on chat 50 mins earlier in week - after they said they'd get back to me - hence this review
Update - in response to your e mail I'm amazed you do not know of the issue given the number of times I raised it - essentially all links in your marketing e mails open unsafe. Told you countless times - nothing actioned - noone got back to me.

Incredible service, and great socks. I put in an order online for 6 pairs of socks, I got an acknowledgment virtually immediately, and they were delivered the following day! Oh, and I love the socks too! In a world where too often we are let down, this was exceptional on-line buying. Thank you!

I ordered the Pringle Lace Liners, 3 pack, for £5.59. When I put a pair of the liners on, both of the socks ripped in the exact same place. I contacted Sock Shop via their online chat and informed them of what appears to be a design fault. I was asked to send a picture and was told that a "ticket" would be raised and that I would be refunded. Then I received an email from Zoe Donnelly informing me that they could not replace a single pair within the pack but they would "refund this 1 x pair". I emailed back clarifying I did not want a replacement anyway as the sock design is faulty and that I would like a refund. To which I recieved the reply "I offered a refund not a replacement". What lovely sassy customer service!

I sent a rather long reply but ultimately asked them to clarify that they cannot replace one pair out of three but can somehow refund one pair out of three. I stated I would like a refund for the pack of socks and that I did not want a partial refund as they are faulty but if they wanted I could fish them out of the bin and send them back - if they wished to cover the return postage. Which to me all seems a little counterintuitive when all I wanted was a £5.59 refund. But hey-ho. The lovely Zoe Donnelly emailed me back and said that if I wanted the full pack to be refunded then I would need to return them all, even the ripped ones in the bin.

After the sassy Customer Service experience I've had, Sock Shop can shove their weasly refund and the stupid process of returning the faulty socks and instead lose a customer.

Purchased a pack of “quality” socks first time buyer, quality very poor. Without even wearing a pair I realised the stitching had come away on one pair, on another had began to fray. Contacted them three times no reply. Yes it was my first time and due to customer service and quality best believe it’s my last. AVOID

Socks aren't particularly good quality. Developed holes after only a short wear.