SOCKSHOP Avis 

I wish I had read the reviews before placing my order. I have shopped at Sock Shop many times in the past. I was a regular commuter to Euston and it was always my go to place on the station when I needed a present. In early October I bought three packs of bamboo socks for myself, husband and daughter. My husband wore his first pair once and they were washed. Only to find when he came to wear them a second time there was a hole in the side, not a seam. It wasn't easy to contact them on the website because my problem was not listed in the options to tick. There is no email or tel. number on the website. I eventually found this email address. They would not send me another pack of socks so they refunded one pair. I expect I will be returning more socks when they are worn as they are clearly faulty / poor manufacturing looking at the reviews here.

Bought 5pairs of bamboo socks a month ago,and two of them already has holes.
It is very dissapointing as they were not cheap,and i expected better quality.

Bought a 5 pair pack of bamboo socks. After 6 weeks, 1 pair is completely disintegrating, and 2 others have holes in the toes and heels. Disappointing product.

This company clearly do not care at all what your experience is as a customer. Their products are poor quality and I wore their socks between four and six times and they have completely gone through at the toes.
The chat bot offers you a replacement or refund after sending photos but then you get put through to somebody who then has you jumping through hoops and is incredibly difficult and pulling teeth would quite frankly be easier.
Save yourself a lot of trouble and don’t buy from this company. At least when you purchased from Amazon, you know where you stand and any issues and they simply get replaced or refunded without quibble, this company have no integrity, they just want your money and then you are left with faulty products that do not last and they have no intentions of doing anything about it.

I clearly should’ve read the reviews before purchasing!!

So far you have sent me three different lots of instructions after offering me a replacement or a refund. I sent you pictures as per request and this is when you offered me a replacement or a refund so you have had those pictures and you are now telling me I have to send the items back to you when I have already told you that I had stitched up the socks so please don’t try and make out that you have tried to be helpful because you haven’t and I have asked you to turn this into a formal complaint which you have ignored.

Your products are faulty and that is the problem. You shouldn’t offer to replace or refund them and then decide to resign that offer and start giving me more instructions which is what you have done. No other company that I know of would put somebody through such a load of crap. Amazon socks are half the price of yours and and if they are faulty they are simply replaced or refunded which is what you offered me but then rescinded.

Your socks are poor quality at best and clearly I am not the only person that has had trouble with you looking at your reviews.

Again, I am asking for a manager to contact me.

You asked me to send you a photograph of each sock and at that point claimed you would replace or refund them and then you decided to ask me if I would send them back to you to New Zealand. I had told you that I had already sewn up the socks and I don’t trust you.

I have asked several times for your complaints procedure which you have refused to send me and I have also asked for a manager to call and you said you can’t make phone calls so I think we are done here.

dreadful company i rember years ago they were ok when they had a phone line..bought 7 pairs of bamboo socks and after a month holes in them anyway sent them back and they refused to refund me ,so will never use this company ever again useless and the chat is very poor ...fair enough they got back to me and gave me a full refund so i have given them 4 stars as i think this was a nice gesture

Purchased men's and ladies bamboo socks and underwear, not cheap.
Worst underwear and socks I have every purchased. Very, very poor quality, items very quickly go baggy, very uncomfortable to wear. Socks don't stay up and are uncomfortable to wear. Very expensive, complete waste of money as everything is now going in the bin.

Faulty item received. Absolute nightmare of the returns online booking maze! Contacted customer service who kept sending me screen shots of how to do it….. I’m not stupid! Boxers now in the bin. Wouldn’t it be quicker to send photo evidence and replace the item rather than return these unworn boxers that will simply be binned?? Waste of time and postage and effort!!
Won’t be using these again.

Appalling customer service. Passive aggressive response to email regarding quality of socks. Unfortunately they won’t take responsibility for customer dissatisfaction and refuse refunds on inferior quality products. But rude responses to inquiries is not acceptable.

Been ordering for MANY YEARS, but the quality is now shocking! 2 packs of socks all riddled with holes in only 2 months. Normally I'd get at least 6 months out of them... one pair started the rip at the toe only a few hours into wearing them, truly shocking. Such a shame as it was a great go-to for one of my essentials.

EDIT: I have just been refunded - thank you.

I trust that this was a manufacturing issue and has been resolved.

I have ordered the same bamboo socks from sockshop for some years now however most of the ones I ordered recently had a manufacturing defect in them as there was a gap in the stitching. I got them replaced and it was the same issue. In the end they have given me a refund as they cannot guarantee to send me out socks without this defect. Surely this should be resolved with the supplier rather than knowingly sending out a defective product to customers. Really just a poor experience all round as I had initially used the chat function (as you can't find an email address or telephone number) and I asked for a replacement and they ended up refunding so I had to reorder and get the postage refunded only for the same issue to be there with the replacement. Such a shame as they used to be good quality but clearly not anymore.

Excellent first order experience with SockShop. Initial registration, order process, dispatch speed and delivery of high quality correct items all perfectly executed.

Absolutely awful. Within 2 30degree washes the socks are bobbled and logos faded. Reported it to them and the advisor said will sort a refund after she saw the photos of the items, then 3 days later another advisor (manager) said no refund unless send them back. The link she sent me states requires to print a label but I already said I have no printer. I challenged why she said different to previous advisor and she said at weekends another company deals with the customer service and they gave incorrect info- err so why not ensure they are fully trained? Asked for complaint procedure and who is her manager and she said there is nobody above her. She is not the owner so she lied.
Never known such poor customer service for customers when the product is rubbish. Wish id read all the negative reviews before buying over £50 worth of socks. Cheap sports sock bundles last much longer so never using this company again.

Sockshop were good years ago, but now sell inferior goods.
I bought several pairs of BAMBOO SOCKS (size 5). Each pair were extremely bobbled after 1 wash, following washing instructions. Then 3 to 4 washes later (depending on which pair) holes and runs!!! What a waste of money.

Reasonable quality product but appalling customer service. Contacted multiple times due to incorrect size item being sent, but live chat unable to help and 'tickets' raised go unresponded.

Bought 6 pairs of socks online from Sockshop. I've bought plenty at this price point before now but these have to be the worst quality. They're incredibly thin and I can't imagine they'd last more than a few weeks. I should have learnt my lesson having bought underwear from Sockshop in the past which needed to be replaced after a few months. Since the demise of in-person shopping, I think many brands feel they can sell whatever tat they want online in the knowledge that nobody can check the quality or otherwise of the products beforehand and many won't bother to return them. Go elsewhere!

Live chat doesn’t work and it’s impossible to find a link to email customer service.
Strangely though, when I logged into trust pilot to rate this annoying issue, at the bottom of the review page are their contact details. Difficult to find on their website but so easy on a review site. How ironic!

So I clicked live chat…… 10 minutes later ‘nothing’ all that changed that gives you an indication that something happened is a line appeared under live chat. How long are you supposed to sit there waiting for someone to answer is beyond me.

Excellent service provided.
Socks are exactly as described on their website.
Very prompt dispatch and swiftly delivered.
Very good quality and value for money when compared to other retailers such as M&S, Next, H&M and TU. Highly recommended online seller.
5 x stars ⭐️⭐️⭐️⭐️⭐️

“Premium bamboo T-shirts” arrived looking like second-hand dishcloths stuffed in a brown paper bag. Customer service said to hang them in the shower. Quality and presentation way below expectations. Avoid.

100% satisfied all round
Great socks for the price, soft & lovely colours.
Speedy delivery, love the compostable bag they arrived in. And there are no horrible little plastic bits holding the pairs of socks together

Sehr unzufrieden.
Ware irrtümlich bestellt, doch eine Rückerstattung scheint nicht möglich zu sein. Laut Rückgaberichtlinie wäre eine Erstattung möglich, wenn die Versiegelung nach der Lieferung nicht entfernt wurde – was in meinem Fall zutrifft. Die Rückgabe müsste also regelkonform erfolgen. Dies wird aber vom Verkäufer nicht akzeptiert. Dies ist meine Meinung nach ein Verstoß des Widerrufsrechts.