SOCKSHOP Avis 

No communication. Socks were faulty, they said to return but then stopped replying to my emails.

Terrible customer service. There is no phone number to call, just a chat service on the website that isn't able to help with anything. The Royal Mail lost my order and I am spending hours trying to get this resolved. I recognise that the lost order isn't the Sock Shop's fault, but their communication is frustrating, slow and very poor at resolving things. I am still waiting to hear what will happen next - will I get my money back or maybe a new order? Who knows??

You can improve be delivering the items that have been ordered.
No tracking number.
No order delivered.
No customer service.
No emails answered.
Called phone number from off your website and again it doesn't ring ,so doesn't exist.
Where is your CUSTOMER SERVICE???
ONE THING YOU DO WELL,IS TAKE THE MONEY
NEVER AGAIN.

I am happy with the products but I am dissatisfied with the delivery system. I paid for track 48 but my order is yet to arrive after 3 days. Why are customers asked to pay for delivery services that the company cannot meet the deadline? I can't even ask for a refund.

Awful! Bad quality, disappointing. In particular the 'Snuggle Faux Fur Blanket' - slippery, synthetic, cold to the feel, very heavy - horrible product, and it wasn't cheap. This is the difficulty with ordering online. This item ended up in the bin - even my cat didn't like it! Massive fail.

I have a tactile defensive child and socks are a major issue, so the soft seam socks seemed ideal. I ordered a few different kinds and when my child accepted some of the socks, I ordered more and stocked up. I bought 3 pairs of soft seam Welly socks, and about 3 knee high socks.
Unfortunately, we have worn and washed them about 3 or 4 times before holes have appeared in the toe area, so far on 2 pairs.
Not worth returning as we have to pay £3.49 delivery cost - which is the same as a pair of socks.
Very disappointing, at this price expect them to last more than a handful of washes!

Paid for 48 delivery, 7 days later no package and emails get returned undelivered. Wish I’d read the reviews first, will have to do charge back with my credit card. Had the cheek to send an email asking how I was enjoying my purchase

Ordered the Xmas crackers. Brilliant. Excellent socks, good quality hats etc.
Delivered quickly.
Only slight niggle..quite difficult to "crack" when pulling the crackers.

Got a gift of some bamboo socks, 6 pairs - multi colour. Falling apart after a month. Rubbish.

Ordered, stupid system with cancel order while processing. On the chat, they said "can not cancel , I have send email."
And of course they will answer to me after dispatch.

In February this year I spent £80 on four pairs of premium socks. Only six months later they are becoming extremely thin and a few have developed holes. I contacted their customer support service via online chat but their response back boiled down to “tough luck”. I then emailed the CEO of the company and like before, his response amounted again to “tough luck”. He had no interest whatsoever in helping me out!!! This was my first and last experience with this company. BEWARE!

Good selection of socks. Some good reductions.
However misleading information on the front page of website stating free delivery over £40, but if you send anything back you have to pay the £3.45 delivery charge on return, which you do not find out until you have the items and start a return, as it’s only on the return page. No other company I know does this, including JL and M&S and as I didn’t know I ordered in two deliveries as couldn’t make my mind up, total orders came to £70 but had to pay return cost anyway. Return form is an online exel sheet, really sock shop, keep that nightmare for in house and put a decent legible, user friendly return form on the web site for your customers, we are not your employees! What a rubbish reply from sock shop below, just repeating what I have said does not make things any better for the buyer, it’s the fact that the charge for postage is only on the returns page which most people only look at after purchase, not before means they cannot reasonably be expected to make a decision on what to buy. Honestly no the returns form may not be an actual excel sheet but it is very much like one, I.e you cannot just read the description of the item by looking you have to click a box to see the name and when doing that the form of it’s own free will shifts up and down during clicking making it really difficult to read or to enter information, especially for anyone with autism, sensory difficulties, dyslexia or dyscalculia I should imagine and sock shop should really address this form issue instead of making pointless defensive replies on here. Rubbish reply sock shop.

I see that I am not the only one to be offered and choose a free gift, and not receive it. I contacted them when it was missing from my email acknowledgement. I asked if it could be added (my order had not been dispatched) and confirmed that my order qualified, but was told that it couldn’t. There is a glitch in THEIR system, and as the other reviewer says THEY messed up. I did not even get an apology (which costs nothing).

ive ordered a few times in the past. this order arrived on time and was well packaged but the free gift i was promised and chose wasn't added. i asked on their chat and it confirmed there was no gift and said they cant send it.

so that's the end of that then, they promise a free gift and just dont send it.

My order did qualify and I chose the gift at the time of ordering. It's you that have messed up.

This is not the same shop as the well known brand of the 1980s. It appears to be run by one woman, ‘Zoe’, on behalf of the owner and when something goes wrong with an order she becomes rude, defensive and argumentative. For the cost of the items, you expect to be dealt with professionally, but this is far from the case. The customer is always wrong and treated like dirt on her shoe! I would definitely avoid and go to a more reputable brand that is still run by more than one person if you don’t want to end up with no goods, lose your money and be spoken to rudely by Zoe into the bargain who acts like she is doing you a favour by deigning to even speak to you. Customers are clearly an annoyance and the impression is given of a tiny back room somewhere.

Everything arrived very fast but the quality is questionable. I ordered lounge wear bottoms but they’re so short! I’m 5’7 and they come up above the ankles BEFORE wash, so I have no hope for them after being washed. It’s just a very strange length. I’ve purchased many lounge bottoms from various companies and this is the first time coming across this issue. They’re cheaper than other places but I’d rather pay more to get bottoms at a normal length. These are all made for petite girls.

honesty I am known for: SOCKSHOP has become a difficult company to attempt contact with! No provision to open Orders provided. I wanted to find my original - and Only - order number as I RETURNED 4 pairs of knee hi bamboo socks 14 October 2025 and I should have received an acknowledgement by now. "Contact Us" is not possible. Maybe because its Sunday evening/small hours almost Monday? My receipt details: Ref: 0213-0684-0200-4510 I paid the return postage. The socks were returned as 'soft tops' too tight and I am not overweight at 58.4kg height: 5' My 'two' as in 1st and LAST order was plain bamboo socks. I have not reached ' eccentric' stage yet! I tried 'subscription' by providing - Again - my email address and back came electronic response we are UNABLE TO SUBSCRIBE YOU. what is This About?! As with supermarkets and other profitable companies, I should have been able to bring up "orders". The SockShop executive might like to consider this convenience for customers. At 1607hrs: my bank confirmed that refund of £14.27 on 18.10.25 has been received into my account. For 4 pairs bamboo knee high socks that is 'very reasonable' except, I am ' out of pocket' £7.48 due to postages. NB No confirmation email was received in my inbox.

My order was delivered quickly, and everything seems to be in excellent condition. Although some reviews have been critical, I had a really good experience. It's worth mentioning that bamboo fabric items need to be washed gently. I think some problems arise from improper care. I'll be returning to Sockshop for future purchases.

Ordered socks Tuesday, came on Thursday. Was a brand that retailed at £9.99 but we're reduced at SockShop to £2.99. Thought they might have been a rip off but, no, were the genuine article. Well pleased.

Products are ok but customer support is v poor, making promises about getting back and then not. They didn't send me one product, charged me for it then left me complaining about this and trying to get a refund for weeks