SOCKSHOP Avis 

Socks started getting holes in at the heel after one use. Awful quality products and bad customer service.

Edit: only after multiple emails and submitting this review did you issue a £4.50 refund on a £4.99 purchase.

Great company,I have bought endless items from this store and never had a problem until today,I bought casual matching top and bottom shorts and the top was very faded it looked like different colour but had a word with sock shop and they issued me another pair of my choosing so I’m very happy of course,definitely recommend after being well treated like I was.👍👍🙏

Well, everything arrived as ordered except the free gift that I was eligible for. Socks seem good although not worn any of them due to hot weather.

Terrible product. Socks that develop holes and worn patches after half a dozen wears. Bought over 25 pairs for Christmas 2025 they are worn in rotation and five pairs already worn through with bald patches and holes. Customer service polite enough but do not resolve problems just brush you off with excuses. I’d not recommend these cheap thin socks.

I just wish I had read these reviews before I purchased, the quality is shocking, I bought three pairs of ankle socks and so far the the two I have actually worn have ripped in exactly the same place

Shocking customer service from start to finish. Zoe needs to have a change of career. Just responding to emails parrot fashion, ignoring all the issues is not good customer service by any measure. When asked to be referred to someone else, response was she was the customer service manager!!! God help you all.!! Socks i purchased bobbled excessively, really disappointing quality.

Edited for clarity following the below response. I'm disappointed that I can't find what I want on the Sockshop website, which is reasonably priced, plain black, cotton-rich, logo-free, women’s short socks. I would like them to be available in single packs as I don't like the waste involved in buying multipacks that turn out not to be suitable.

For more than 15 days are unable to locate my order , and to provide me a link in order to check the status of my order.
Unacceptable situation, incompetent company ridicilous organization. I choose the one star becaause i cant find negative optionn

I bought several pairs of their bamboo socks and they don’t last long at all, especially in leather shoes. There are soon holes in them. Won’t be buying from the company again.

Order arrived & seemed fine. However one sock developed a large hole in the cuff after 1 wear & wash. So I contacted Sockshop & chatted with a rep over Chat. After seeing photos of the hole she said they’d be in contact soon. I’ve heard nothing over the past 2.5 weeks. Nothing at all. If you’re reading this review please get in contact regarding an exchange.

I returned my part order via tracked post using a RM returns label provided by Sockshop. I did not receive a refund and the parcel was still at RM parcel hub. I contacted Sockshop and asked them to investigate but Zoe replied that RM were responsible. I phoned RM and they confirmed that under the contract Sockshop have with them, as part of their terms and conditions, Sockshop pay for the return if the parcel does not reach it’s destination. I wrote back to Zoe but she did not reply. I will not be buying from this company again.

The products are good but the Customer Services Manager has forgotten what her title means. She makes it her mission to be as obstructive as possible. Shame as products good.

Bought the bamboo knee high socks. They are so comfy and fit well. They came before target date which was surprising bonus!

Good service
Generally good speed of delivery
These socks are a poor man's pringle sock.they dont have same finesse as pringle and cushioned part is very poor also.if you wear pringle dont buy these they are disappointing.

Poor quality, faulty item and AI customer service....not a good combination. Lesson learnt, won't buy from again.

Sorry following on from Sock Shop reply, just poor customer service!

I ordered 3 pairs to try with my sensory sensitive kiddos and they were accepted! They liked the feel of the socks but not one of the designs I'd ordered. The free returns process was one of the simplest systems I have been through - with the option of refund or replacement.

Make sure you buy direct from Sockshop directly and not Debenhams. The two are not compatible. I bought Large boxers from Debenhams, Sockshop delivered Medium (never knew Sockshop would be involved). It was resolved but Debenhams never credited the postage! Fair play to Sockshop customer service, thanks to Zoe. Took off 1 star as chat does not work on their website. Bought direct now so we will see...

I used a number of pairs of bamboo socks from this company, around 4 or 5 all of which went into a hole around a big toe... I have a regular chiropodist who intentionally cut said toe even shorter, yet still another hole. Hence I sent one complete set back alongside another two or three from the earlier order. Despite all the time consumed, and the irritation from the socks themselves... I received NO sense of apology, and a bald refund of solely the second order... I assume as the first in part only! I find this lacking in any sense of customer service or desire for good PR whatever! Hence this damning review...albeit I would never purchase bamboo socks again.

I purchased 3 packs of Glenmuir long leg boxers, size XL. They were perfect. Not too long and not too short. They arrived within 48hrs of placing the order and were in perfect condition.

Lovely feeling material. Not the thickest, but very comfortable. Also, them being thinner means the old nethers don't overheat! :-)

The order also came with a freebie. An XL pair of Lazy Panda boxers.

Sadly, these boxers came with a rip in them. I contacted SockShop via the chat and they sent out a replacement pair, once again within 48hrs.

Service was tip top from start to finish.

I'm delighted with both products, and wouldn't hesitate to purchase either Lazy Panda or Glenmuir boxers in the future.

I have now contacted sockshop three times via their chat box and each time I am told a ticket has been raised and the query is being looked into. Original query raised on 07/01/26. Haven't got the time and energy to keep chasing. They have both my money and my items.

17.02.26
Update - still no change. I contacted the email address as requested and despite to and fro via email I am still no further forward. It's honestly comical.

17.02.26
I have sent you five emails since my original review was posted and you have not been helpful at all. The pretence of being helpful on a public forum is comical.