the descriptions of the contact lenses never quite matches what my prescription says. the options of lenses to choose from dont appear the same. its difficult to choose two different lenses in one tra... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me. Relaxed atmospher... Voir plus
L'entreprise a répondu
Overall from start to finished of getting a new eyeglasses, I highly recommend Specsavers CBD ... Friendly staff and an awesome Optometrist who understood my needs and it is so GREAT to be able to see... Voir plus
L'entreprise a répondu
Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Voir plus
L'entreprise a répondu
4,5
Excellent
3 k avis
Demande des avis aux clients
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Got my prescription wrong
Got my prescription wrong. Have spent hundreds of dollars through Specsavers within the last year, only to have to go elsewhere and spend hundreds more in order to get the right glasses for me.
Waited months for the contacts to come only to have to decline them due to the incorrect prescription.
To top it off, when they phone you or when you email them, they don't put notes in their system leading to you getting double up phone calls. Will not be going back and neither will either of my children.
4 septembre 2026
Avis spontané
Réponse de Specsavers
Hi there, thanks for reaching out. Sorry to hear your glasses weren't exactly right and that you weren't happy with your experience with us! We do offer a number of guarantees at Specsavers, including a two-year quality guarantee: if, within 2 years of purchase, your glasses have any defects due to material or production faults, we will repair or replace them for you, free of charge. If you would like to discuss the issue with your glasses with us in more detail, please visit the link below and provide us with your best contact details, along with the name of the store you visited. A member of staff will be in touch soon after. Thanks, Tomi
https://www.specsavers.co.nz/about/customer-service/feedback
Caring interested staff
Easy access. Prompt appointment. Caring interested staff. Lots of choice for frames.
19 août 2026
Avis spontané
Réponse de Specsavers
Thank you so much Pauline!
Réponse de Specsavers
Thanks for your amazing review!
I was happy with all that happened at…
I was happy with all that happened at my visit
22 août 2026
Avis spontané
Réponse de Specsavers
Thanks for your amazing review!
Réponse de Specsavers
Thanks for your amazing review!
Réponse de Specsavers
Thanks for the great review!
I love I can choose from the options…
I love I can choose from the options which are quality contact lenses. Plus, the shipment and delivery is smooth!
8 août 2026
Réponse de Specsavers
Thanks for your amazing review!
great friendly professional service and…
great friendly professional service and everthing explained well
17 août 2026
Avis spontané
Réponse de Specsavers
Thanks for your amazing review!
Just love how they treated their…
Just love how they treated their customers
31 juillet 2026
Avis spontané
Réponse de Specsavers
Thank you so much, Butter! This is wonderful to hear!
Terrible treatment by the optometrist ~…
Terrible treatment by the optometrist ~ she ended up pulling out a lot of my eyelashes with one of the tests she did. She didn't inform me ahead of time what she was going to be doing. It was the worst experience I have ever had at Specsavers.
I ended up complaining to the corporate office about my treatment.
5 août 2026
Avis spontané
Réponse de Specsavers
Hi JC, thanks for taking the time to message. We take feedback like this incredibly seriously and our customer care team would like to look into this for you. Are you able to send your message through here: https://www.specsavers.com.au/about/customer-service/feedback/? This will mean that the appropriate teams are able to look into your concern and reach out to you as required.
Thanks, The Specsavers Team
Topnotch Service
I always get the best service and engagement every time I visit the Specsavers Manukau store. Staff and service is always top calibre.
16 août 2026
Avis spontané
Réponse de Specsavers
Thank you for your amazing review!
Staff members who are so well trained…
Staff members who are so well trained in their profession and very knowledgeable
15 août 2026
Avis spontané
Réponse de Specsavers
Thank you so much Jo!
I went in for my glasses check up and…
I went in for my glasses check up and they kindly checked my hearing also. I had forgotten that 10 years ago an Audiologist had recommended hearing aids, so I wasn't surprised when they recommended that I speak to the Audiologist post my test. I got hearing aids. Both Columba and Maliah are fantastic and professional people. They guided me through the process, made sure that all of my questions were answered. The outcome is day and night, I love my new hearing aids, I can hear all of those sounds that were missing! I highly recommend Specsavers Ormiston Audiology as the Audiologists of choice!
2 août 2026
Avis spontané
Réponse de Specsavers
Thank you so much Dom!
We came in for our 6 year old daughter…
We came in for our 6 year old daughter and they went above and beyond to make sure she left the store feeling confident and happy with her new specs. Thank you so much!
31 juillet 2026
Avis spontané
Réponse de Specsavers
Thank you for sharing your experience!
I have always been treated very weir by…
I have always been treated very weir by the staff
14 août 2026
Avis spontané
Réponse de Specsavers
Thanks Russel!
Réponse de Specsavers
Thanks for your amazing review!
The staff are always superb at…
The staff are always superb at Specsavers, any branch. The deals are spectacular too (:
1 août 2026
Avis spontané
Réponse de Specsavers
Thanks for your amazing review!
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