the descriptions of the contact lenses never quite matches what my prescription says. the options of lenses to choose from dont appear the same. its difficult to choose two different lenses in one tra... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me. Relaxed atmospher... Voir plus
L'entreprise a répondu
Overall from start to finished of getting a new eyeglasses, I highly recommend Specsavers CBD ... Friendly staff and an awesome Optometrist who understood my needs and it is so GREAT to be able to see... Voir plus
L'entreprise a répondu
Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Voir plus
L'entreprise a répondu
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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The staff are always superb at…
The staff are always superb at Specsavers, any branch. The deals are spectacular too (:
1 août 2026
Avis spontané
Réponse de Specsavers
Thanks for your amazing review!
I can't express enough how the whole…
I can't express enough how the whole experience was nothing but exceptional.....2nd to none!
Thankyou to all the staff that attended to me on the day I visited, and you did not disappoint.
27 juillet 2026
Avis spontané
Réponse de Specsavers
Thank you, Tino!
Well-accommodating staff and very…
Well-accommodating staff and very professional.
3 août 2026
Avis spontané
Réponse de Specsavers
Thank you, Bojie!
The company did suggest options
The company did suggest options, including a new eye-test.
7 août 2026
Avis spontané
Réponse de Specsavers
Hi Bruce, thank you for the review! If you would like to submit any further feedback on your experience with us, you can do so here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback this way, any further feedback you have will be sent directly to the store and to our customer service team, so they can reach out and follow up with you. Kind Regards, Specsavers Team.
Réponse de Specsavers
Thank you, Oz!
Réponse de Specsavers
Thank you!
Great staff and very quick and helpful
Great staff and very quick and helpful
7 août 2026
Avis spontané
Réponse de Specsavers
Thank you, Ciska!
Overall
Overall, it's all good. Looking forward to more products and activities.
10 août 2026
Avis spontané
Réponse de Specsavers
Thank you, Yanxia!
Shay is a wonderful Optometrist who…
Shay is a wonderful Optometrist who offers the best customer service.
5 août 2026
Avis spontané
Réponse de Specsavers
Hi there, thank you for your amazing review!
I would want everyone to thank…
I would want everyone to thank specsavers they are awesome people just wanna thank them so much my son sometime can be shy as an they were awesome with my son made him feel comfortable an he was happy little boy
25 juillet 2026
Avis spontané
Réponse de Specsavers
Hi there, thank you for you amazing review!
I would be repeating myself
I would be repeating myself, please read my survey.
24 juillet 2026
Avis spontané
Réponse de Specsavers
Thanks for your amazing review!
Walked out half an hour after my…
Walked out half an hour after my booking time
20 juillet 2026
Avis spontané
Réponse de Specsavers
Hi Alan - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Easy and very supportive
Really good advice and support from staff at the local store, along with easy to navigate website for ordering contact lenses
14 juillet 2026
Réponse de Specsavers
Thank you, Bill!
New lenses only
I didn’t realised after I read the leaflet and it says if you not satisfied with 3 months. In Hamilton they didn’t mention this to me, what a waste of resources.
22 juillet 2026
Avis spontané
Réponse de Specsavers
Hi there, thanks for reaching out. Are you able to send your feedback through our online feedback form here?
https://www.specsavers.co.nz/feedback
Submitting feedback this way means that your concern gets sent to the store you visited as well as the customer care team so they can take appropriate action. Thanks and take care.
Great helpful friendly service
Great staff, who provided a helpful and fast service.
3 août 2026
Avis spontané
Réponse de Specsavers
Thanks for your lovely review, Joanne!
Réponse de Specsavers
Thanks for the lovely review, Geoff!
Specsavers Levin
Levin is so lucky to have this wonderful service. Wonderful friendly staff & so helpful.
23 juillet 2026
Avis spontané
Réponse de Specsavers
Thank you, Tracey!
Staff were soo helpful make my decision…
Staff were soo helpful make my decision much easier
27 juillet 2026
Avis spontané
Réponse de Specsavers
Thank you, Vladimir!
I felt that my concerns were listened…
I felt that my concerns were listened to and addressed. Extremely good customer service.
29 juillet 2026
Avis spontané
Réponse de Specsavers
Thank you, Sheila! We're so happy to hear it!
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