I went to Ellesmere Port to hire a hydraulic pump and cylinder. I had to sign up for a "pay-as-you-go" account, which was fairly straightforward. However, I arrived at the depot in Ellesmere Por... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Delivered on time. However, the problems began with collection. Called on Monday to arrange collection, were told 'It'll be collected Tuesday or Wednesday, you'll receive a notification an hour befor... Voir plus
L'entreprise a répondu
Pleasant and informative on the phone. Very helpful in person during pickup/ collection. Equipment in immaculate clean condition for bringing into a home. This was for a central heating flush pump... Voir plus
Booked a tiller on a weekend through B&Q for next day delivery (i.e. Tuesday). On the Monday I received a call telling me there weren't any in stock, which wasn't mentioned on the website, and that... Voir plus
À propos de l'entreprise
- Service de location d'outils
- Location d'outils et de machines de jardin
- Magasin d'équipement et de machines de construction
- Magasin d'outillage
- Service de location d'équipement de construction
- Service de location de machines de construction
Écrit par l'entreprise
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Coordonnées de contact
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, Royaume-Uni
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
2,8
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Speedy Hire
Many thanks for taking the time to provide feedback on your positive experience with us, it's great to read you were pleased with our service.
Thankyou Marcus From Sighthill Branch…
Thankyou Marcus From Sighthill Branch for all your help today, your a 🌟
5 novembre 2025
Avis spontané
Réponse de Speedy Hire
Many thanks for taking the time to leave your positive review, it's great to read how helpful our colleague Marcus was. We will ensure this feedback reaches him and his manager so that he can be recognised for a great experience
We have not received our equipment,
We have not received our equipment, and unfortunately, these delays have negatively impacted our operations. We asked for refund then. They completed the refund.
20 octobre 2025
Réponse de Speedy Hire
Thank you for taking the time to share your recent experience with us. My sincerest apologies for the unacceptable service you have received. I am working with the depot concerned to understand the issues that led to your lack of delivery with the aim of putting steps in place to stop this from happening again.
Delivered 24 hours late
Delivered 24 hours late, zero help from the branch. No apology. No way to complain on internet. Absolute joke.
18 octobre 2025
Réponse de Speedy Hire
Many thanks for providing us with valuable feedback on your recent experience when ordering with us. After reviewing your order journey we have identified there was a delay in this being received by the correct depot which resulted in the delay to your delivery. We will use your feedback to help improve our communication for these situations in future. Should you need to contact us you can call or e-mail on; 01942 277 031 or customerservices@speedyhire.com
Kings Cross branch are amazing!
I deal with the Kings Cross branch mostly and they are fantastic. They always help out the best they can, resolve any issues with efficiency and care and overall are great people. I never have to worry when I need something quickly on site, they've always made it work! Thanks to the Kings Cross branch for your consistent help and efficiency.
20 octobre 2025
Avis spontané
Réponse de Speedy Hire
Thank you very much for taking the time to recognise our colleagues in the Kings Cross branch for the fantastic service they provide. We will ensure that this is fed back to them
lack of customer service and delivery to committed deadlines
I must agree with other customers given poor reviews. I'm experiencing the same. Empty promises, not sticking with delivery times, being passed from pillar to post. being falsely reassured that notes have been put on my file regarding pick up times of the device. On phoning again I discovered that I was lied at. I've asked two times to speak to a manager and no one gets back to me. Be aware they deliver for B&Q so ensure you know which service delivers your hire equipment and don't order if it is "speedy"
17 octobre 2025
Avis spontané
Réponse de Speedy Hire
Thank you for sharing your experience with us, and we are really disappointed to learn that we failed to give you the best possible service during your recent rental experience.
I understand one of our management team has been in contact with you and discussed a number of the challenges you have faced and is using your feedback to help improve what we do and how we do it.
Fantastic service
Fantastic service, hired 3 generators for our film shoot - friendly staff, very efficient.
1 octobre 2025
Avis spontané
Réponse de Speedy Hire
Thank you for the positive feedback. We love to read about the friendliness of our staff interactions with customers.
Be aware of hidden costs
Be aware of hidden costs. What you see is not exactly what will cost you; you need to read all the small print, as they will include other service charges. Therefore, the deposit will not be refunded in full, as happened to us.
7 octobre 2025
Avis spontané
Réponse de Speedy Hire
Thank you for providing this feedback. As per our e-mail exchange, we do advise at point of order that there will be a collection charge. However, it’s important that we continue to listen and learn from customers feedback and we will use your feedback to continue to develop our on-line order experience and aim to make all charges explicitly clear.
Ordered a skip delivery for £315
Ordered a skip delivery for £315
Went through on my card,
Never got a confirmation via email. Never got a skip delivered. After contacting they said there was an error. Terrible company
25 septembre 2025
Avis spontané
Réponse de Speedy Hire
Thank you for the feedback and Speedy Hire are disappointed to learn of the challenges you have faced when ordering a skip with us.
Unfortunately without further detail it is difficult for us to trace your order journey to provide greater insight and potential resolution.
Shocking service
Shocking service, as others have expressed, there is no speed in speedy. lack of communication and they do not meet promised delivery times. AVOID. I've been waiting nearly a whole week now and have been promised 3 different delivery dates.
23 septembre 2025
Avis spontané
Réponse de Speedy Hire
I am sorry to hear that you have faced difficulties when dealing with Speedy, we aim to provide a high level of service to all customers. Unfortunately as we have no further details about your request/order we can't provide any greater insight into your experience
The name “Speedy” is a joke
The name “Speedy” is a joke. I ordered ladders on 19 Aug 2025 for a 1-week hire. What I got was chaos, lies, and zero professionalism:
• 20 Aug – Promised delivery. Never showed.
• 21 Aug – Promised again. Never showed. No callbacks despite promises.
• 22 Aug – Finally delivered, 3 days late.
The nightmare continued: despite over 20 calls from me chasing them, they left the ladders nearly a month before finally collecting on 15 Sept. Every call was the same — promises, lies, and no action.
Unreliable. Unprofessional. Time-wasting. If you value your time or sanity, avoid this company at all costs.
19 août 2025
Avis spontané
Réponse de Speedy Hire
I am very sorry to read about the challenges you have faced with your recent rental from us. This is far from the level of service we aim to provide to any customer.
Unfortunately we have been unable to reach you to discuss this matter further, however the desk that deals specifically with your company is reviewing your order experience and will contact you in due course to discuss, with the aim of reassuring you of an improved service for future rentals
Poor customer service all round
Poor customer service all round. I ordered a builders skip which first of all did not turn up when requested. Response was “Don’t worry it’ll be there tomorrow!” I ordered on the day I needed it. Was also told I would be the first job the following morning stand it did not turn up until mid afternoon. It had been out sourced to another firm Abacus who did not deliver a skip that was the advertised size. On questioning the size I have basically been told that I’ve got what I have got and they are going to do nothing about it.
15 septembre 2025
Avis spontané
Réponse de Speedy Hire
Thank you for highlighting this to us. I am sorry to read that we were unable to deliver the skip to you at the time you were advised and my apologies on behalf of Speedy Hire.
Having gained feedback from the relevant team responsible for skip hire I understand that you were contacted and reassured the skip that was delivered was the correct size, even if the dimensions differ from those advertised and that you have subsequently retained and been able to utilise the skip.
Do not hire from this company
Do not hire from this company. Shocking and unreliable service. Ordered an access tower providing 7 days notice. No delivery, no phone call no nothing. Speedy (when they eventually answered the phone) advised the local branch did not have the access tower so they needed to collect from another branch. Where was the phone call guys? Consequently our client unhappy with us as a one day repair now extends to a further day due to the incompetance of Speedy. This is one of many examples I can provide. No more....
8 septembre 2025
Avis spontané
Réponse de Speedy Hire
Thank you for your feedback and my apologies for the less than perfect service you have received.
I understand that you have recently spoken with a member of our depot management team and you have both reached an agreement to ensure our service to you is improved in future.
Excellent customer service
Excellent customer service, quick and easy to order. Delivery and pick up was on time.
18 août 2025
Réponse de Speedy Hire
Thank you for taking the time to provide feedback on your recent experience. We work hard to try and ensure all our customers experience an excellent service and comments like this motivate us to work even harder to do that.
“Speedy” is the last word I would use…
“Speedy” is the last word I would use to describe this service. Instead of next-day delivery as advertised, I was offered delivery five days later.
The most disappointing part was the customer service. In particular, advisor Georgia was unhelpful and gave false information — telling me yesterday that delivery would be on Friday. I spent the whole day chasing it myself, only to be told there was nothing she could do.
This is not reliable, not professional, and certainly not “speedy.” I will not be using this service again.
29 août 2025
Avis spontané
Réponse de Speedy Hire
Hi Mante
Thank you for taking the time to share your experience with us. I am truly sorry to hear that the service you received fell so far short of expectations. What you have described is not the standard we aim to provide, and I regret that we left you feeling misled and unsupported.
While I understand your decision, I greatly valued the opportunity to learn more about your experience so we can address the issues you encountered and prevent them from happening again.
Please be assured this will be fully investigated and action taken where necessary.
Once again, I sincerely apologise for the disappointment caused. Your feedback will be taken on board to help us improve.
A really terrible service
A really terrible service. Hired an AC unit, wasn't effective so called the Gloucester branch to ask how the charges work. Was advised that if I return within 48 hours then I'd only be charged for the time I had it. One hour return journey to return it within 48 hours and they've charged me for a week.
Was told to email accounts team and they'd sort it. But just met with short emails saying it's a minimum week hire so nothing they can do, I've repeatedly explained what I was advised, and why wouldn't I just keep it for a week if I knew that would be the charge?? No empathy or understanding from various staff. Stay clear of them would be my recommendation!
12 août 2025
Avis spontané
Réponse de Speedy Hire
Thank you for raising this with us, and our apologies that the product was not effective. I understand that the depot has contacted you directly and been able to arrange a resolution with you.
We hope that any future hires will be without issue
Broken carpet cleaner
I order a carpet cleaner at B&Q Edinburgh at the end of May for a week for my daughter to clean a flat for end of tenancy. I was delivered by Speedy hire Glasgow. As soon as my daughter started to use it she realised it was unusable as the nozzle at the end of the spray hose was broken. We both tried to to contact speedy to get a replacement without success . Sending various email and phone call. All the customer service people appear to be away . We spoke to someone at the depot on the Friday but got not replacement or return call I got a lend of a carpet cleaner from a friend to do the job . They did collect the cleaner as planned on the Tuesday and apologised. But no refund forthcoming coming
22 mai 2025
Avis spontané
Réponse de Speedy Hire
Good Morning Christine,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that your daughter received faulty kit. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We will investigate this directly with the B&Q hire desk and our Depot.
If there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerservices@speedyhire.com or tradeandretailbandq@speedyhire.com
Kind Regards
Customer Service Team
Well I would not say there speedy as…
Well I would not say there speedy as working with b&q for tool hire Thursday it was getting delivered after placing order on Saturday
Then rang up today suddenly no order funny that how it just disappears
22 août 2025
Avis spontané
Réponse de Speedy Hire
Good Afternoon Lee,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you did not receive your order. Please accept our sincere apologies.
If you have ordered through B&Q, we have to wait for the order to be received from them directly. Orders do not disappear, but there is a possibility it was not received from them.
We have requested further information to be able to investigate this for you. Or, you can contact us on customerservices@speedyhire.com with your order information.
Kind Regards
Customer Service Team
Leiston Speedy Hire couldn’t have been…
Leiston Speedy Hire couldn’t have been more helpful, arranging equipment for a music event from another depot, and giving technical advice.
Many thanks to Tom and his team
14 août 2025
Avis spontané
Réponse de Speedy Hire
Good Morning Neil,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met. Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
An absolutely awful service from Speedy…
An absolutely awful service from Speedy Hire, ordered a sander via B&Q for weekend hire, it did not work, I had over 10 calls with their customer services team (who were apologetic) and calls with the local depot, waited in for 2 days to receive replacement which never turned up. Both the floor sander and the RCD were supplied faulty despite having a confirmation that the product had been tested. Finally I was told that I would need to speak to B&Q for refunds.
21 août 2025
Avis spontané
Réponse de Speedy Hire
Thank you for taking the time to provide your feedback, and we are really sorry to learn that you recent experience fell short of the service we aim to deliver. We will use your feedback to help drive improvements in our processes to try and eliminate this experience occurring in future
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