Spire Healthcare Avis 

Little less wait time if possible but that would be all.
Otherwise would highly recommend the hospital and staff

Very pleasant and helpful staff and consultant.
3 complaints- Sample pricing on the website was way-out. Was asked to pay 30% more than advertised, for a straightforward procedure.
Appointment time for procedure was moved forward by 5 hrs at 18hrs notice, but procedure didnt take place until the original appointment time.
Staff left me unknowing about going home, at shift changeover time.

I had a total knee replacement at Spire Washington.
Everything about my experience was first class and I would strongly recommend this hospital.

A complete caring exprience from start to finish by all consultants, nursing staff and receptionists

My Spire Murrayfield Wirral Hospital experience went beyond my expectations.
I underwent a Roboticly Assisted Stomach Wall Lining Reconstruction with 4 different Abdominal Hernia Repairs.
I was discharged after being there overnight which came to a 24 hour stay in total.
Spire Health Care are number one for private patient care.

I recently had hip replacement surgery at Spire Harpenden and found the staff, facilities and my overall experience was very positive. I have used the hospital a number of times over the years as either a private or NHS patient and every time I have been impressed by the service and would recommend them.

I would STRONGLY advise considering another hospital.

The hospital itself is pleasant, but unfortunately the service seems to be heading rapidly in the opposite direction.

If you’re happy to spend what feels like a small portion of your natural lifespan on hold, then you may be absolutely fine. 😂 In my case, trying to contact the Imaging Department regarding appointments and treatment has become almost impossible.

Yesterday I waited 45 minutes without getting through. Today I’ve surpassed FIFTY minutes on hold and still haven’t managed to speak to anyone. You can press 1 to leave a message, but that rather relies on somebody actually getting back to you which is yet to happen.

This is a private hospital. It isn’t cheap, and for the prices being charged you should reasonably expect efficiency and first-class service. Instead, it would genuinely be quicker for me to get in the car, drive to the hospital and speak to somebody face-to-face. At this rate, perhaps they should add “petrol money” to the list of recommended patient expenses.

I can’t help wondering whether cost-cutting has started to take priority over customer service. When staffing levels fall, service inevitably follows — and unfortunately that certainly seems to be the experience here.

Other things appear to be slipping too, including communication and information about appointments.

It’s actually quite sad because it’s a nice hospital and I’ve previously had a much better impression of it. But something clearly isn’t working anymore.

When people are paying privately for healthcare, spending 45–50+ minutes repeatedly listening to hold music without anyone answering simply isn’t acceptable.

At least by now I know the hold music extremely well. I’m considering adding it to my Spotify favourites.

Excellent treatment and care by everyone

Caring & considerate professional. High level of attention to detail and personalisation. Smooth procedure with clear information and explanation at every stage.

I do not doubt the competence of the consultants and staff and some are very caring. However, the hospital is also run as a business and the consultants and staff are busy. Sometimes there is not enough time to ensure the patient is fully informed and comfortable. I accept that, but it is not ideal.

The administrative staff and nursing staff were excellent.
The Consultant lacked a bedside manner and I felt rushed . The radiologist did not explain what was happening. My experience was at times quite frightening.
Beautiful hospital

Had a pre-op with nurse Angella at the Spire in Bristol. Kind, friendly, listened to my concerns. Couldn't of asked for more. A great asset to the hospital.
I gave it 4* because I thought the receptionist could have been more welcoming and she sent me to the wrong place.

Overall care from doctor and staff was excellent, professional but friendly.Great facilities.

Great experience and made the process relaxed and satisfying

Norwich Spire Hospital. Difficult to get through by phone. Passed from pillar to post. Hung on the line for 10 minutes and then gave up. Subsequent calls were cut off.

From start to finish I have been confident that all considerations to a safe & great surgery experience were met. I have never felt better post op. A happy, cheerful & great team working together from top to bottom to ensure my patient experience was positive. If you have to bite that bullet, well worth it!

This is my second time at the spire in Southampton and my second operation with Dr Horlock , the results have exceeded my expectations, the team around him are excellent and Julie his Secrataty is fabulous and nurse Diane . Thank you all I am very pleased with the results

All staff and services were excellent at the hospital my care was exemplary at all times during my stay

The Doctors & Nurses and admin were so very professional and helpful