Split The Bills Avis 

I spoke to claire on the phone regarding meter readings, which she answered within the minute of me calling, and she was able to answer more questions that I had regarding broadband!! They had already followed up with our broadband network and raised a case to ensure we had secure connection as soon as possible, she was very reassuring and knowledgeable!

Sales
Gramos was extremely helpful, professional, and patient. Explained everything clearly and answered all my questions. Great customer service experience – thank you.

Peter was very kind and helped through my issues with the billing. I had made some mistakes and he assured me that it could all be rectified in the system and put my mind at ease.

I spoke on the phone with Gemma and my call was answered very quickly without having to wait and she gave me answers to my questions straight away and explained what I was unsure about very well. Gemma was very polite and so friendly and couldn’t have been any more helpful!

Communication, happy to help. Answering questions.

Samuel was really clear with his communication and was super helpful in resolving my issue. The efficiency in sending me a link and also having the option to pay off a bill asap instead of having to wait for it to automatically come out was a huge relief! Thank you Samuel!

Lindsey explain and answered any queries u had and make everything very clear and understandable

I had a problem with my water bill and I spoke to Katie and she was so helpful. She gave me the options of what I could do and she was lovely!

Thank you Rohan, such speedy help for me yay!!

Alex was quite clear and precise, quite helpful and friendly as well as I was a bit nervous to discuss billing. They reassured me for a quick fix and laid out the next steps for me. I am quite thankful for their help.

Always helpful, easy to speak to and gets issues sorted

So much hassle to do anything. We started paying in July yet were getting TV license letters for 7 months. When we’d ask for a copy for our license, they said there’s a backlog. Yeah right, for 7 months. It was only when I said I’d escalate it that they sent one. Also their phone line is awful and they hang up on you while trying to sort something. Never again. Not worth the money.

Clare was helpful and immediately sorted the issue

Dear Alyx,

Thanks for sharing the necessary information in regard's to certain details I was expecting for a recent change in the tenancy.

Very easy to talk to, and very helpful with any confusion!

Louisa was excellent and so polite! The process was so fast and really easy

Lydnsay was super helpful in answering my multiple queries, she had it sorted within 5 minutes and gave some reassuring advice. Thank you!

Avoid Split the Bills Like the Plague – It’s Not Worth the Risk

Based on the reviews it doesn't go wrong often... But when it does my god it goes wrong.

At first, Split the Bills sounded like a great idea. What could go wrong, right? A simple way to manage shared bills, and a little extra peace of mind if a flatmate suddenly drops out of uni and leaves us footing more than our share. Seemed worth the extra £15 a week for the “convenience” and “security.”

Fast forward one month in I get a bill from British Gas. Odd, sure, but things get weirder. The bill isn’t addressed to the house, or “The Tenants of (address)” as you'd expect. No, it’s addressed to me. Just me. Full legal name, front and centre. A solo headliner on a £190 energy bill.

(Which Is a huge legal issue as I never consented to a contract being made under my sole name?? And after actually reading the T&C's it says they can do it WITH CLEAR NOTIFICATION, which of course I did not receive. Let's say for example I never got the letter signifying I had a bill, but split the bills didn't pay the bill. That means it's a roulette wheel behind the scenes of which of the 3-4 of you could be racking up debt because the company you paid to pay your bills didn't and all under your name. The excuse they gave was well I signed the group contract first therefore they just slapped my name on the account. It has to be comedy, because that WOULD not hold up in court. )

Red flags? Oh, absolutely. But I gave Split the Bills the benefit of the doubt. I called them, and they said something like, “Yeah, that’s normal, first bill comes in the post. Then after that the bills come to us so you won't see them again.” Fair enough. I figured as long as they were paying it, no harm done.

Month 2: The second bill arrives. Still just my name on it. This time it’s £380. I contact Split the Bills again. Daniel from customer support replies with a vague “Oops, yeah, that’s our bad. Something went wrong.” Okay… still no payment proof, but I gave them another chance.

Month 3: The third bill shows up like clockwork now a hefty £540. Again, in my name. But this time, it comes with a bonus: a lovely threat from British Gas saying debt collectors will be sent if payment isn’t made by a certain date. Brilliant.

At this point, it’s clear: the bill isn’t being split. It isn’t even being paid. And because it’s in my name alone, British Gas doesn’t care that there are four tenants in the house. As far as they’re concerned, it’s my debt. My name. My problem. My credit score on the chopping block during exam season, all thanks to a company whose literal job is to pay the bills.

Their customer support? Absolutely useless. Every phone call is like a bad improv show — no one has authority, no one seems to know what the contract says, and no one can give you a straight answer.

Even after four months of chasing them down, the best they could give me was a half-hearted “Well, we swear we paid it,” with zero evidence sent despite promising to provide it.

The icing on the cake? I paid around £15 a week for a whole year for this service. That’s hundreds of pounds for a company that literally didn’t do the one job I paid them for.

So please, take this as a serious warning. Negotiate your utility contracts directly. If a flatmate drops out, you can still sort out shared payments yourselves and at least you’ll know who’s responsible.

Because when Split the Bills mess up, they don’t just mess up, they mess YOU up. And if you’re unlucky like me, that mess could come with legal threats and a potentially ruined credit score before you’ve even finished your second year at uni.

And too this very day I have received no proof of payment. British gas have no idea what's going on, split the bills have no idea what's going on. And I have zero clue what is going on. No compensation. No checkups. I'm still debating a lawyer or the very least the energy ombudsman. Because this is so many levels of business incompetence it gets humourous. When all. They had to do. Was split a damn bill.

I have my entire correspondence with split the bills and even paper copies of my bills just in case British gas come for my soul in the near future.

----UPDATE------------------------
After publishing this review, I was promptly contacted by Matt, the Customer Operations Manager, who addressed my issue within 48 hours. Although compensation wasn’t initially offered, it was accepted based on my circumstances after I requested it.

It’s clear the company has good intentions, but until key contractual issues and gaps in the customer service process are addressed, I still can’t fully recommend Split the Bills. That said, once I was in touch with the right person, the steps taken to resolve the situation were excellent.

I just hope that if something goes wrong for you, you’re able to reach someone as helpful as I eventually did.

Had some really great help from Gemma. She walked me through the process simply but not condescending. Really love Split the Bills, always making it easy to sort situations rather than calling a million different companies.

Excellent customer service, spoke to Jenna after some confusion from my water company and she was super helpful!!