Split The Bills Avis 

Claire was so lovely and helpful. She made the experience really easy especially as we have never had to deal with bills before.

Lindsay was extremely helpful and friendly, very satisfied with the customer service.

I had a brilliant experience! My call handler Gemma was amazing, very bubbly and kind and so so helpful throughout. She got to the bottom of our issue immediately and I feel comfortable knowing her and the team are going to solve everything for us :))

This is a statement of fact of continued issues. To inform everyone of the extent this company is profiteering by targeting inexperienced students. My daughter & 3 friends signed up to this company to supply their house on Back Western Hill Durham in July. I am authorised as a contact on her account. Split the Bills is charging £346.24 per month, £4154.88 a year for, gas,electric,tv & broadband. A comparison site for the same address estimates duel fuel at £1900, tv £174.50, broadband £336 Total:£2410.40. It get worse! She informed Split the Bills they would only occupy the house for the 7 month term. They refused to reduce the amount! That's £593.55 a month. It get even worse!..the broadband band is not installed, they said they would credit that, they haven't. A letter from tv licencing arrives every month, stating there is no licence. She has a letter from the energy supplier saying the account has not been changed from the previous tenants! Split the Bills have stopped responding to emails. I gaurantee they will to this review & do all they can to remove it. Do not use this company. They do not provide usage statements. The price isn't capped so it can increase even from the obscene amount they're charging.

I contacted STB to get a new confirmation of payment email after my tenancy ended and even though it had been months since that tenancy ended the lovely gentleman I spoke to on the phone named Peter was so helpful and understanding when I asked for the email I had lost to be re-sent. Absolutely top-notch customer service and such an easy and affordable bills package for students!

James made the sign up process so quick and easy. Explained everything so clearly and provided a fantastic customer experience. Thank you for all your help!

Very helpful and friendly customer service, Gemma was great! Has been very easy getting a quote and signing up. Have had to wait for board-band, but have been provided good updates when engaging with support.

I spoke to Gemma who was very helpful in resolving my queries and answered everything with clarity!

Had issues at the start with no Wi-Fi and poor communication, but after speaking with Customer Operations Manager Matthew, everything was quickly resolved. He was very helpful, arranged compensation, and left me happy with the outcome.

Mohammed was clear and concise with delivering information and solved my issue within minutes. Excellent customer service!

Louisa was absolutely lovely, full of joy and super helpful

Gemma efficiently raised my enquiry with manager.

Your customer service staff was extremely helpful, answered all my questions without a problem and gave helpful advice, got us all sorted and set

Really fast reply and sorted issue quickly.

Lyndsay was a great help, thank you

Polly was incredibly helpful and answered all of the questions I had. She was patient and friendly and was definitely a part of the reason I decided to go with split the bills - thank you very much!

I was on the phone with Claire who was very helpful in answering my questions and resolving them too. She had great customer service. Thank you!

Quick and very to the point ,Louisa got my electricity back in a matter of hours and maintained excellent communication throughout.
More employees should aim for her standards.

Clare was genuinely amazing brilliant customer service! Thank you for your help and support!