Stamps.com Avis 

Software is intuitive and predictable. Great service!!

The helpline was fantastic, had such a super experience getting my questions answered quickly!

MY ACCOUNT WAS SUPPOSE TO BE CANCELLED AND I HAVE BEEN CHARGED FOR 2 MONTHS SINCE CANCELLING. I AM MAD

Stamps.com is a scam with the worst user experience you can image. It just sucks, nothing functions as you would want to and the support pages are horrible, they are filled with references to three different types of software, the web app, the desktop app, the classic desktop app...

First off, you can't just delete your account, it forces you to keep it for a month. You can't remove payment methods even if you marked your account for deletion and there are various people mentioning charges after the fact, which makes me question their payment processes.

The address importing is absolutely awful, constantly breaking and unable to handle basic CSVs. It also has insane character limits which makes it unusable for addressing families. I had to make some code to auto 50/50 divide things and round to the first word so I could I could split the character limit between First and Last. For whatever reason you can't have a long full name or company name, but you can combine a First and Last name to make it longer. It's so stupid I have no idea who designed this trash.

You can't print on various sizes of envelopes, such as A1, by default. The custom sizing option requires the desktop software, which you install and it doesn't work! Turns out you need the classic software! But the classic software doesn't work so you need to call customer service to try to get it to authenticate your account!

Just piles and piles of awful, unintuitive designs, seven different types of software, nothing works by default. Don't bother, use any alternative.

It's so convenient. They now have a better way of handling errors you might make while printing.

They helped me revert back to previous version. Print button not showing

These people are trying to scam me by charging my card for 2 months . I never even signed up for their subscription yet they keep trying to take money from my debit card. No way to even contact anyone there.
Even after multiple attempts to resolve this they still charged my card today another 40$. I filed dispute with my bank

Good rates, nice not to have to stand in line at the post office.

Just had gone further downhill. This is for the desktop version. They've partnered with UPS. So everything is defaulted to UPS. If you choose a different shipper and log out then all your awaiting shipment orders revert back to UPS. They just changed the input section. Not user friendly at all. Doesn't update how many shipments are ready to print. You have to enter all inputs before you can use the apply presets button. This leaves the system spinning for awhile before it updates. Should you want to save your orders to pdf, it now adds a blank page after the first page of orders. I'm done with all this. I'm migrating to Pirate Ship. It's free and simple to use. Unless you use UPS as your shipper, I would suggest you use something beside stamps.com!!!

Ease of use, very easy to train new staff how to use the program. We have never had any issues with all of the years that we have been using Stamps.com

Everything seems to be good, except I'm not sure I have latest update.

The owners need to take responsibility for the anger that customers express when they call for the complete idiocy of the way they do business! I was on the phone with a nice woman for almost 4 hours today. I set up an account a few days ago and when I went to use my email as my username I had issues. They could not understand that simple fact, and went around and around and around.. that I told them that I had access to my account homepage dashboard, but when I went to click to buy products, it took me to a completely different website and then it wanted me to login again. I use their chat feature to ask them about this too, and they could not understand what I was talking about even to the point of allowing them to remote into my computer. . That probably took an hour and a half, and then later on I found out about the fact that I had subscribed to a certain level that I am certain that I never know about when I signed up! Then once I ordered the product through all the frustration and not finding my shopping cart, I had to re-enter my items only to find out that I did not click the right quantity after I pressed purchase. Then I asked her if she could reverse the charge and she said she could not then she wanted to call her manager, and she helped me on hold and then got back on the phone and said that she could not reverse the order. I got so frustrated. I just ordered it again and then realized I pressed the wrong number and purchase two in addition to the other order so I tried to cancel that order and she couldn’t do that either. And then she said that she would cancel my subscription at my request, and I did receive receive an email for that, but no matter how hard I tried and no matter who I spoke to, they would not reverse the order. Then she told me to wait until I got the order and then return to sender on the envelope and I asked her if I would get my money back and she said no. Furthermore, she said that she would give me a return form to send the envelopes back, but she told me that I would have to pay for postage to send them back. This is the kind of BS THEY SHOULD CAUSE CORPORATIONS LIKE THIS TO BE SHUT DOWN and anybody that would contribute to garbage like this only contributes to the complete moral decline of free market capitalism. The free market is based on trust in some basic moral compass, not making it difficult when things are wrong to keep making things wrong. Shameful!

Convenience of having all the necessary supplies at our location with no trips to the post office. Saves us money.

Web searched for postage paid, pre-return addressed envelopes from "USPS", then selected the Stamps.com website. Was charged me for one month before I realized the mistake. Then, canceled subscription and since it was "into" the next billing cycle, i was charged again the same monthly fee. Fortunately a customer service rep reviewed the situation and reversed the second month's fee. Very prompt and professional service! Thank you.

The representative got me out of a bind with a knowledgeable solution and quickly. Very much appreciated!

You answered the phone, promptly and solved the problem.

So easy to use.

The program is harder to use since I updated. I lost all my stored addresses as I'm on a new computer.