Stamps.com Avis 

It is a great relive to be able to print stamped envelopes in the office.

I've been using Stamps.com for nearly 20 years. Performance of the software was far superior in the past than it is now. It's very sluggish to bring up the postal rates. Sometimes international postage can't be created with the app. You have to use the website.When you launch the app frequently, the fields don't even populate or show up at all without having to wait 30 seconds. It's baffling how with more experience your performance is going down.

Customer service is very good, making up for many of the mistakes you're making. One thing I don't like about it, though are the hoops you have to jump through to start a customer service session. Everything short of a blood test to prove your identity.

Fixing all the app problems would be all I'd care about; then I wouldn't need CS.

At times it costs more to send in a misprint than to just eat the costs. They are charging $24.95 a month and we have no recourse. I do like the luxury of printing and mailing my Tax Returns, cut starts to cost quite a bit with even the deduction in cost of postage.

It took 7 months to resolve the issue, costing me nearly $150 for goods or services I never received. In addition, I initiated the service by mistake in December 2025 to purchase an Express mailing label online. The website is not user-friendly and is confusing.

I received no email updates to tell me the charges were occurring.

DO NOT initiate a trial subscription with Stamps.com! They will continue to bill your credit card for months after acknowledging cancellation of your account. After my trial subscription, I cancelled my account on December 14, 2025, and received confirmation of the cancellation promptly. My credit card was nonetheless charged in January; I disputed the charge and Citibank resolved the matter with a credit, nullifying the charge. The cycle of the credit card charge by Stamps.com, disputing the charge, and Citibank's nullification continued for months. I raised the issue with Stamps.com in May and Stamps.com replied that I had to log in to manage my account and request closure. The account was closed so there was no option to manage it. I replaced closed my credit card account and opened a new one, pursuant to Citibank's advice as a way to stop the charges. Even though I never activated the new account, charges from Stamps.com appeared on my new account, and the cycle of disputing the charges and getting a credit continued (total of nine months of disputing the charges). I asked Citibank to stop accepting the charges from Stamps.com, and the agent at Citibank said the charges will be stopped, but another one just showed up in my credit card transaction list. I will make another attempt by chat with Stamps.com and am preparing to send a formal letter since other means of communication have been ineffective, with both Citibank and Stamps.com.

I had no idea I was paying a monthly subscription fee for a service I use a few times a year. I thought I was paying only for postage I used. I've had this account for years and didn't realize I'd been paying until my credit card number changed and they could no longer bill it.

Good customer service. Thanks.

For the most part I like the service but this last "update" is terrible. I plan to call in and see if I can get the old system back. With the old system I could bring up the program in the morning, and it would be there for the whole day, now it forgets where it is and 1/2 of the page is missing and I have to move to letters and back to packages for it to reset itself and that's a drag.

I love how I can just print out my postage stamps and not to have to worry about going to the post office to obtain purchasing as not being able to do so as not having transport.I

Allows us to print postage right at our office and avoid the lines at the post office.

Zero stars. I was put into a subscription when the website did not clearly tell me that would happen when I wanted to order ONE certified mail! So disappointing. Seems like a really untrustworthy business tactic to trick people into subscribing when they don’t want to.

The website and desktop software are both super laggy and slow to navigate. It use to be zippy years ago. However, in the past 4-5 years, the software has become terrible to use.

Easy to use. Keeps us up-to-date on postage rates.

Stamps.com is super easy to use and we barely have to walk in the post office anymore!

O stars. Super sketchy site that auto-signs you up for a monthly subscription without clearly telling you this (they require your credit card without telling you why - even when you look in their FAQs). Then they ask for way too much personal info (SSN, birthdate) before printing a label (other sites did not need this before creating a label). And worst of all they make it very very very difficult to cancel your account and subscription. Businesses like this with a clear business model of deceiving customers should not be allowed to function. Interesting that there are 0 reviews on BBB site...

Free trial, tried to cancel, chat AI tried offering me a plan that is no longer a thing
Cancelled me
I complained, support replied oops our bot made a mistake

so you are using buggy AI to turn away new customers!

I signed up for your service with a promise of a free scale and one month trial. Now I'm already fed up and have no intention of signing up for your "budget" plan.

Good luck with growing your business with @#$ty AI replacing humans.

Definitely not worth the hassle. I forgot to cancel in time and was charged for the full month, but I was unable to print any stamps without having an extra charge to each stamp which would have cost more than USPS even charges! I called to complain about that and they said that they would refund me that monthly charge, but they never refunded me and a month later in spite of canceling the account they charged me for another month of service! I finally called their customer service and supposedly they are going to refund me the two months of charges. He said it will take 3 to 5 business days. Hopefully I won’t have to call them again to deal with this! (regarding their reply - I did not sign in with the same email as what I used for Stamps.com. I did receive a full refund, thankfully)

Very patient and polite customer service